I have now used this Mr. Burch twic, and as the star system says, they are A-ok. The staff at this location is amazing. This go round, they helped me with a last minute tux rental. They are very personable, helpful, and overall delightful to interact with. That is the biggest contributor to this not dipping below a 3-start review. But the tux itself is like any other rental tux... but you are paying a whole lot more money. Their stuff is pretty expensive. And because this time I was in a rush, I didn't have time to try it on in the store (which can also fall on me for not making the time), but I emphasized the most important thing was the collar size since I have the neck of a California Redwood. They ordered the size I normally wear and said it had a stretch collar... it did not have a stretch collar and ended up being a bit too small.
I also talked to the General Manager of all the Mr. Burchs with a question he was supposed to reply an answer too. After multiple calls and emails, no one ever called me back. A big pet peeve of mine that has nothing to do with the tux, but does leave my personal feelings a little tainted. I won't let that factor in my star rating. But it does factor into my desire to return to any of the Mr. Burch's in the future. And the answer is probably not. read more