I was able to get a replacement ceramic cartridge for my Giagni pot filler. The company is out of…read morebusiness but they were able to find a replacement that works great. The price was around $20. Much cheaper than a new pot filler.

Over priced and items do not have prices on shelf. Never fully in stock of all supplies…read more Unprofessional. And lastly the worst part is no money back if you need a refund. Only store credit which sucks cause now you have to buy more stuff from them if you don't want to. So you have to know what your buying the first time if not your out of money. Then given a sob story that the other day they tried a refund and it took them 4hrs to do it which is a lie or they are super outdated on their cash register/payment structure. Never again will I shop here. Needs new management and prices to be fair. And more knowledgable associates. BBB has been informed aswell.

We are overall happy with the way the shower turned out, but there were a few things that left me…read morefeeling less than satisfactory. After reviewing the scope of the project, it was estimated that it would take a week and a half to complete. Not only did it take over a month to eventually complete, the days that the team would work were unpredictable. On several occasions, as the team would leave for the day, they would tell us they will be back tomorrow, and then not show up. Or, they wouldn't be able to tell us when they would come next, and would surprise us a few days later. They ended up needing to complete this project after I had delivered my baby (original timeline would've been completed weeks prior to my due date). Additionally, we noticed there were a few design decisions that were made without consulting us, like the drywall of the shower/re-installation of the water gauge (it's now not flush with the wall and very loose) and the selection of tile at the base of the shower that doesn't match the floor. He had offered to come fix the water gauge, but after coming to look at the issue, he has not gotten back to us in 5 weeks. I had high hopes for this project, and while it still looks nice, the lack of communication made it really difficult to want to recommend Peter or use his team again for future projects.

I recommend Piotr and his team. We hired them to renovate our kitchen and master bath. They quoted…read moreus a fair price and delivered both projects on budget. They were respectful and responsive and easy to work with and we're very happy with the finished product. We would definitely hire them again for future work.

Couldn't have been more happy with Bart and Agnes. Professional, thoughtful, thorough and quality…read morewas amazing. Would 1000% recommend Granite Design. Helpful in laying out countertops on slabs and sourcing from multiple vendors to help find the best price and quality.

My husband and I have now used Granite Design of Midwest twice and each time we have been very…read morepleased. Everyone involved with our two countertops, one in our basement bar area and now most recently in our kitchen have been professional, courteous, and helpful. The end result is having an absolutely beautiful countertop. We couldn't be happier and we highly recommend Bart and his crew. Thanks for helping to make our kitchen gorgeous. Beverly and Alan Rich

Anna and her team at Davan Granite did an incredible job with my fireplace. The quality and…read morecomplexity of the fabrication and installation reflects the superior craftsmanship and coordination with each person on the team. My recently purchased condo has gotten a new lease on life, and the fireplace is a constant conversation piece for visiting guests. Every question, concern, or unexpected detail was proactively addressed by Anna. I'd highly recommend Anna and her team!

Davan installed our new quartz countertops on 08/27/2025 after shopping around for several months…read more We ended up selecting quartz countertops from MSI. Some helpful hints based on our experience: 1. A big countertop dealer like MSI, located in Elk Grove Village, has a very large showroom where you can see the full countertop slabs. We had some preferences based on the web site pictures and the little quartz samples, but ended up selecting a different slab once we were in the showroom. You really want to see the full countertop slabs before your decision is finalized. 2. We were really disappointed with the Home Depot service, which is The Countertop Factory - Midwest. There was an extremely hard sell visit to our house and a take-it-or-leave it price. 3. Many quartz countertop installation services want you to select quartz they already have in stock. Davan let us shop around and we selected an MSI countetop, which MSI already had in stock. Our job therefore proceeded quickly from final slab selection to installation (less than two weeks). 4. I was unnecessarily nervous about our kitchen tile backsplash when our old formica countertops were replaced with new quartz countertops. We wanted to retain the old kitchen backsplash. That was not a problem and the installation occurred smoothly.

I called yesterday looking for some help to repair my glass shower door because the bottom hinge…read morehad broken the shower door is 15 years old and thankfully Abdullah the owner of AMG answered the phone & was able to get his brother Alex out to my home today to get it repaired. Alex arrived before the start of my 2 hour appointment window and did an awesome job my husband watched him complete the repair & he said that he was very good. I will be able to use my shower tomorrow. Thank you AMG for your prompt & professional service. Kim H.

I had a big sliding door mirror that had a crack in it that I needed to get fixed before I move…read moreout. With the current pandemic and my own lack of car, I was having difficulty finding a place that could do it. A few said they couldn't do it at all because of the design, a few said that I would have to bring it to them (which I have no way of doing), and a few quoted prices that were just too high. Abdullah responded to my request very quickly, gave me a good price that included pickup and delivery, and was able to schedule me within a day. The installer, Alan, showed up on time and took the mirror down the elevator by himself, fixed it within a few hours, and then returned it the same day and helped put it back in the slide. To top it all off, I was able to do almost the entire process through text/email, which for me is a big deal. It was quick, priced well, and very professional. Also, the new mirror looks great. Highly highly recommend.

Pearl Stone Cutters replaced the counter tops in my recreation room kitchen area and did a fine…read morejob. They quality of their work, timeliness of the installation and overall professionalism were first rate. I highly recommend them to others and will use them again for my countertop needs.

And we did hire them again this year for updates to our kitchen in our new house. Just love their…read moreprofessionalism, price and work!

My purpose for writing this review is to highlight Ashley Egg exemplary customer service skills…read more I'm in the processes of having work done in my home and was asked by my contractor to purchase the materials he'll be needing to do the work. So unfortunately this has resulted in me having to make multiple trips and inaccurate purchases. Ashley was able to correct a misunderstanding which lead to a mistake on her colleague part which was starting to frustrate me at best. Ashley's knowledge of the store and it policy help to ensure my experience at Floor and Decor was pleasant and ensuring my return when the need calls for it. Ashley, thank you for exemplifying excellent customer service skills.

I was returning an item I purchased 20 days ago (New in packaging with receipt), and was rudely and…read moreaggressively rebuffed by the CountrySide Store assistant Scott and the manager Carl. The COUNTRYSIDE store, where aggressive nastiness is a norm and where the MANAGER decides the return policy, should be avoided. The online Customer service and Corporate Customer service elements of Floor & Decor are helpful and responsive. The Aurora store was exemplary. I strongly discourage shopping in this store: The management practices and dismissal of corporate policy exposes customers to a potentially untrustworthy and unreliable business experience.

Met with Jovan and was able to obtain a remnant for my bathroom remodel at a reasonable cost. The…read moremeasure and install were professional and everything went well.

From the first interaction I knew picked the right company because they walked us through all the…read morevarious design choices and ideas. The suggestion on where to find the perfect stone was crucial. Custom Marble Design came out to measure and reconfirmed every detail before they finalized our countertops. When it came to installation all I can say is WOW what an amazing team! They were polite, thoughtful and professional. The entire team is exceptional. Thank you to everyone at Custom Marble Design. Keep up the great work!!!