SHORT STORY: the makeup services were not good at all and 4 bridesmaids had to get their makeup completely redone. Booking short notice doesn't justify getting bad wedding makeup. If anyone would like to contract with a defensive business owner who isn't open to customer feedback to improve their services, then by all means that is your choice!!
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I contracted with Moxie-To-Go in Gainesville for my sister's wedding which included 14 services (hair/makeup). Overall, the experience was a major disappointment. Moxie was quick to respond with a service quote but in hindsight, after signing, I realized the makeup artist assigned to my contract didn't do airbrush. The service menu said "traditional/airbrush" -- it should clearly state which service is being provided if both aren't available! Check this before you sign with Moxie. This caused a major issue down the road for us. The bride had a poor experience at the trial and Moxie told her the makeup artist assigned to our event didn't work well with mature skin so they had the hair stylist (who knows how to airbrush) do makeup for the bride. So Moxie knowingly sent a makeup artist who didn't work with mature skin well, as we're all in our 40s.
There were other communication issues related to day of logistics, like creating a service schedule, that Moxie wouldn't help with and said they never make schedules. It just seemed so disorganized. Nearly every email I sent to Moxie for guidance, a different person responded to me, which confused things further. It would be nice to have a dedicated support contact for a special event.
The day of the wedding there were 4 of 5 bridesmaids disappointed with their makeup for various reasons but mainly color matching and foundation issues. The hair stylist on site offered to fix us all (we were very grateful for that and she did make us feel better) but then she had to manage 8 hair styles plus fixing makeup for 4 bridesmaids. I just felt the service/end result we received did not match the price at all. We found out later that the makeup artist isn't licensed.
We put faith in Moxie based on other positive reviews, but they didn't deliver and caused extra stress for the bride and bridal party before and during the event. We ended up having to tip more because we felt bad for the hairstylist who fixed our makeup -- when in reality, we should have been getting a refund since the makeup had to be fixed in the first place. Our hair stylist was amazing. No issues with hair and she at least fixed our faces. For some girls she had to completely remove the foundation done by the makeup artist and start over. read more