I had a fun visit at this new shop today. I was surprised by how friendly the owner was. We were…read moregreeted promptly and given a short tour of the store. He invited us to paint a fig for free and even gave us a lesson on how to paint. My husband and I play table top games but we do not play Warhammer. The owner took the time to explain the game to us and now my husband is pretty intrigued. Being a 40 something female I am not always given the best service at gaming stores. This one was an exception. I know we will be back!

Saw that there was a Star Wars pop-up here this past Sunday, May 4. We stopped in to see what…read morevendors were there as well as checking out Dungeons And Dragons accessories. The pop-up only had a couple of vendors that were selling Star Wars related items. Those vendors were fantastic. Would've liked to have seen more vendors, but afterwards we focused on D&D accessories. Lots of options for D&D gamers. The place was pretty busy with people, but still had a lot of room to move around.

This is just my experience from their online store, but I have been so impressed with their…read morecustomer service the two times I've had to contact them. I had purchased a board game but had to email them to cancel the order before they would ship it. I received an email from them two hours later that they canceled without any issues! The second time I contacted them, it was for a pre-owned item that I purchased that came with at least 15+ expansions (Too Many Bones EVERYTHING) and the only thing that wasn't accounted for was a missing dice (which I would say is pretty good all things considering). I've seen many times on Reddit of people who had a missing component and that Noble Knight Games have inventory/stock of missing parts/components which they can send replacements to you. Unfortunately they didn't have the dice that I was missing, so they instead issued me a partial refund which I was fine with as the bundle was still worth it value-wise. There weren't big elaborate hoops that I had to jump through to be made right, and I can just tell they want their customers to be satisfied at the end of the day and not feel to be made like we're lying. They're now my first stop to buy pre-owned games because not only do they have really competitive prices, but if I'm missing any components, I at least have a peace of mind knowing their customer service is second to none.

Pegasus is my go to shop for miniature wargaming/hobby gaming in the Madison area. It's a full-line…read morestore with a curated selection of board and card games in addition to their hobby game products. They carry more than just the usual GW stuff, including a robust selection of paints, hobby tools, basing supplies, and the like. Special orders are easy to place and Pegasus does a good job communicating product availability for items that are hard to get. There's a substantial play area with a large quantity of tabletop terrain available for customer use. Pegasus staff actively participate in my gaming group's Facebook page even though none of them play our game (Malifaux). They inform us about upcoming releases and new hobby products, answer questions, and take note of any special events we might be doing. I think there's been a big turnaround at Pegasus within the last couple of years. When I first went to the store in mid-2016, I didn't think I'd be back. I had the same experience recounted by many of my friends here: poor customer service, dingy surroundings, unwelcoming toward women and non-nerds. My experience today is very different. Staff members I've interacted with have been friendly and attentive. I often see women in the gaming area and behind the counter. The shop won't win any interior design awards, but it's clean and well laid out. If you're still avoiding Pegasus because of unpleasant stories or experiences from a few years ago, I encourage you to give the store another shot.

Transcribing my review from Google: There's so many reasons…read moreI despise this place. I've been here on and off over the past 10 years and nothing has changed. Borderline rude/useless employees, Pokemon cards don't have prices listed, very limited selection of everything, the store is dingy and poorly lit as if they're trying to save money on electricity because their awful prices don't make them enough money, and more. They give 40% cash for selling your trading card singles to them, and charge an appraisal fee if you don't sell to them. LOL. Most card stores will give you around 70% cash for your cards. This place is only in business because people must not know about any of the other stores in the area. Traveling around to other card/hobby stores recently in other cities just reinforces my point about how people that frequent this store must not know how good a shop can be, and how Pegasus is on the bottom tier of what any game store should strive to be. Please just go to somewhere else local.

really amazing with their prices and selection. The service is amazing just really nice calm…read moreatmosphere. and also they have game tables I go there on Wednesdays for DND. Kamren Alt

Folks who work here are very helpful and kind! They also have unique items here that you can't find…read moreat many other small shops - D100s, squishables, and some Kickstarter only products!

A good selection of items, both new and pre-owned! They even carry stuff that you can usually only…read morebuy online through the Lego store. Prices are very reasonable on most items. Just like the Lego store, sets are separated by theme, to make it easier to find what you're looking for, and there is a build a minifigure station. The staff is very friendly and knowledgeable, and I would definitely visit again, if I'm in the area. 23/2024

Disappointed by how unwelcoming this store was to families with young children. This is a resale…read moreLego, Duplo, and Primo store, so I expected it to be more child-friendly. My toddler had a few normal moments of fussiness while we were there, and a manager asked us to leave, claiming we were disturbing customers -- even though the store was nearly empty. My oldest son had spent over an hour searching for specific Lego pieces and was heartbroken that he didn't get to buy them. What upset me most was how poorly my daughter was treated for simply acting her age. We also reached out to management afterward and never received a response from the owner.