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Windsor Heights, IA

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Moving Matters

5.0 (1 review)

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10 months ago

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College HUNKS Hauling Junk & Moving - Des Moines

College HUNKS Hauling Junk & Moving - Des Moines

(30 reviews)

The guys that helped us both days were amazing! Extremely polite. Amazingly helpful. They moved…read morethe heavy stuff like it was nothing to them. They are more than they promise. Would definitely hire them again! Will recommend to anyone that we know is moving!

I would not recommend this company…read more When I booked my move, I was told that I could cancel the service as long as I did so at least 24 hours before the scheduled appointment. Based on that information, I moved forward with the booking and paid a deposit. I cancelled my move several days in advance, well before the scheduled appointment, and received confirmation that the job had been cancelled. However, when I requested my refund, I was told I would not get my deposit back. I called multiple times asking to speak with a supervisor and was told someone would contact me. To this day, I have never received a call back. The lack of communication and customer service has been extremely frustrating. As a single mother, I work very hard for every dollar I earn. I explained my situation and asked the company to honor the cancellation terms that were explained to me when I booked the service, but I felt completely disregarded. Had I been told that my deposit would not be refunded, I would have made a different decision from the beginning. My biggest issue is not just the money, but what I believe was misleading information during the sales process and the lack of follow-through afterward. Customers deserve clear policies, honest communication, and timely responses when they have concerns. Unfortunately, that was not my experience. Cancelled September 17, well before the scheduled move date. I hope the company does the right thing and resolves this matter.

Siddall Moving & Storage

Siddall Moving & Storage

(7 reviews)

The only good thing I can say about this place is that the guys that moved us were very friendly…read moreand polite on Day 1. Here is what went wrong: -They showed up with a truck not big enough to move our stuff so it took 2 days to move us. We had to be out of our house by the end of the 1st day, so the people moving in to our house had to wait to get in. -One of the 3 movers had to leave for a family emergency and they never replaced him, which made that much more work for 2 guys. -When they came back on the 2nd day the guys complained the whole time because it was supposed to be their day off and commented several times that they hadn't planned to be working that day. -They quoted us a price based on a walk through they did of our home and the final price was almost $650 higher than the quote, they said it because there was more items than originally thought and because we had changed dates. I guess I didn't realize that changing dates resulted in an increase in price. -We moved into a newly constructed home. The movers damaged walls, bannisters, and woodwork. When we asked them about it, they told us if they would have done that, they would have noticed it. Apparently not. -They ripped our leather couch. When we tried to contact them about it, we never even got a response back. Very poor service. Despite the guys being friendly on Day 1, I would not ever hire this Company again, nor would I recommend them to anyone.

Zero stars. I only put one because it's making me. I've never had a worse experience with any…read morebusiness I've patronized in my life. The movers constantly complained about moving things (aka doing their job), and flatly refused to move certain things. They also wasted a tremendous amount of time telling us all the things they couldn't/wouldn't do and argued with us about all these items. They also just quit loading things with plenty of space left in the truck on the last load because they claimed we were running out of time when I knew we weren't. When I pressed them on that, I was told, "you think it just takes 15 minutes to unload all this shit from the truck?!" Very professional. I was argued with, sworn at, ignored when I tried to talk to them and give instructions, and just generally treated in a terrible manner, all the while my wife and I were loading the truck right along side them, working just as hard (if not harder) than them. They were also very careless with boxes, leading us to hide a few marked "fragile" because they weren't paying any attention. In the end I will say the worst of the crew personally apologized to me, and some of our money was refunded but it was way too little way too late. We are now left with several large items, the very things we hired "professionals" to move and really no way to move them, and no recourse other than to write this review. I completely regret hiring Siddal Moving, and not only would I never hire them again but I will specifically tell others not to hire them.

Moving Matters - movers - Updated October 2026

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