DO NOT USE THIS BUSINESS!
***Update: As of about an hour after this review was posted, Jim responded. He has heard from the insurance company & stated he would replace my TV. BUT ONLY AFTER TAKING DOWN THIS POST.
I have additionally attached screenshots of that text conversation, including his pathetic attempt at extortion.
In the interest of complete transparency, I did not answer his phone calls today. Those interactions cannot be recorded without permission. But there is no such guideline regarding text communications.***
I would have given negative stars, if I could!
I used this service for a local move on 11/01/2025. The appointment was scheduled for a start time of 9-9:30am. The owner, Jim, called just before 9am to say the trucks wouldn't start because of the cold weather. No one had plugged them in overnight and the start time would be closer to 10:30am.
Nick arrived at 10:37am and we started the walk through. Wakeen(sp?) arrived with the truck shortly before 11am, but they claimed they didn't have shrink wrap & needed to make a quick run to Home Depot. I told them the nearest Lowe's was at Sheridan & 88th. I was then told they had tons of blankets, but no shrink wrap. To get the job started, I agreed that my things did not need to be shrink wrapped so long as they were handled with care & wrapped with blankets to keep them clean. The load out seemed to go relatively well, with a few exceptions. When it was time to leave, I asked them to give me a moment to use the restroom then I would be right out & they could follow me (I told them what I drive) to my new place. Instead, they had already pulled off as I was pulling out of the parking area. It took me 6 minutes, it took them 20.
Once at the new place, things took a turn. The guys started arguing with each other. I had a friend come over (prearranged) to help me assemble the bed. We originally scheduled for noon. I pushed her back to 1:30 but when she got here, the guys were frustrated with each other & mishandling my things. Taking time away from doing the job to argue then tossing my uncovered chair cushions directly onto the floor of the truck. Nick was carrying the dining & living room chairs with the seat on his head & left sweat stains. They forced the sofa through the door & tore the fabric. There is a chunk of drywall missing now. My dresser has a chunk of wood taken out. My mattress is filthy & has a tear in it.
I reached out to Jim, rather than leave a bad review, in hopes that he might knock off some of the "time", being that there should have been ample time to adequately supply the truck with shrink wrap due to the late start & time was taken away from the job while the guys were arguing. In my estimation, it took an hour to an hour & a half longer than it should have. I was told, no. That the move was already discounted and he was losing money. He did offer to fix the drywall, but nothing else.
Later in the day, I plugged in the TV and realized the movers had broken it, too.
I had another exchange with Jim that eventually led to him stating that he would file an insurance claim, "but it can take 4-6 weeks & I wouldn't expect much." I needed to call in to record a statement. Jim questioned me about the damage to the dresser, when I said I didn't see how or when it happened. Jim argued that it could have been damaged prior to the move, even though I had sent him pictures of the chunk of wood in my hand & the dresser missing the chunk. The ripped mattress, sweat-stained furniture, and torn sofa fabric were not addressed when Jim took my "statement". Though, a record was made of the broken 50" TCL smart TV.
I reached back out to Jim after 9 weeks to follow up regarding the claim, as he never contacted me. He replied that he hadn't heard anything & would reach out to them on Monday. That was 4 weeks ago. I have, again, reached out to Jim today to ask if he even filed the claim. So far, there has been no reply.
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