I have learned the hard way to get things in writing as I only dealt with Movers One by telephone. While the manager Tim was accommodating in moving my move date cause by hurricane IAN, I was only advised based on what I said I had in furniture and boxes to move from my deceased mothers studio apartment at Grand Living it would take about 4 hours and the rate was $100 an hour and there would be 2 movers.
On the date of move 3 movers arrived. They loaded and unloaded in about 2 hours. I was presented a bill for $420 including a gas surcharge. They chose to send an additional mover and at this point I was told the minimum was 4 hours by Tim on speakerphone whom had quite an attitude.
The actual movers, Ryan, Alex, and Bri were kind and efficient. Tim handled the situation very poorly and unprofessionally/argumentative. I felt both deceived and uncomfortable. I was never told of a minimum or a surcharge. I felt I was taken advantage of in a vulnerable state. I paid them $400 cash to get them to leave and will never deal again with or recommend Movers One. read more
