I've had physical therapy at IRG PT at the Bonney Lake location for three separate issues over the…read morepast three years; sciatica nerve/lower back pain, knee pain, and most recently following shoulder surgery. The front desk coordinator (Avery) makes you feel welcome the second you walk through the front door and Dr. Alain Zurmuhlen is extremely knowledgeable in his profession and shows a genuine caring for his patients. Alain listens to your concerns, is thorough in his assessment of your needs, works with you to develop a treatment plan and closely monitors your progress to ensure successful end results. I highly recommend IRG PT in Bonney Lake.

I went in with a nagging hamstring issue and left with immediate relief and a plan for further…read moreimprovement. Aaron was professional, knowledgeable and caring. Will definitely go there next time I need help.

Absolute POOR customer service. Was told they would email paperwork to me, I never received the…read morepaperwork. I was early for my appointment but apparently if you don't get there 15 minutes BEFORE your appointment they will refuse to see you! I was sitting in my car outside their door and they refused to see me. I guess seeing new patients isn't a high priority for this clinic! I'll go elsewhere!!

I have been going here for a few years, even recommended my dad to go here when he had his hip and…read moreknee replacement. I had made a month worth of appointments verifying everyone one of them back to the reception, when I showed up to one off the appointment late, but remember I confirmed all my appointments. 3 months later I now have to pay a no show fee of $50.00. This insane when I had confirmed all my appointments had them in my phone as a reminder and no to wait 3 months. This is crazy. Bad service never go here, I will never go back!!!

I just love this practice!! Myself and my entire family have been going to see Dr. Ash and Dr…read more Lauren for the past few years. We've since moved to Maple Valley and I was still making the drive while pregnant just to see them. They use instruments to do the adjustments and I've found that it feels so much better and safer. We love the entire staff here!

My neck pain has subsided! I am so happy!…read moreWith the help of Dr. Alex and some massage appts my pain has finally gone away! I wasn't sure of the technique at first with the adjustment gun, and was really hoping for those awesome physical pops and cracks..but trusting the process has paid off! thank you! Scheduling has always been super easy, and they are always flexible with moving appt around if need be.

Pete has been working on my neck and he's a wonderful PT and he loves his work and is very good at…read moreit. I really appreciate his positive attitude and encouragement. I'm pretty sure all the PTs here are equally good. Now I've broken my shoulder so back I go!! Definitely my favorite go-to physical therapy clinic.

This is an excellent physical therapy center. The staff is courteous and respectful and very…read moreknowledgeable. They have comfortable private rooms for heat pad therapy, great TENS units and an open area with tables and machines and nice big screen tv mounted. No missing out on World Cup during your appt! Their staff is very friendly and engaging. Covered by my insurance 100%.

Hand therapist is amazing! Front desk is super nice and accommodating. Definitely recommend!read more

My therapist was amazing. She gave me the tools I needed to strengthen my hands and even helped me…read moreget DME ring splints for my hands. She even let me know that the practice would take the hit and cover the portion my insurance was supposed to cover for my splints if insurance decided not to cover it. I was beyond impressed with this place and would have recommended it to anyone and everyone at the time. It is rare to see a practice go out of its way to make sure its patients get the proper care, even if it affects them. However, after my experiences with the front desk, I do not ever plan to return. I received a bill that was over $100, which was not a surprise, and I was fine with. I had, however, asked to see the itemized receipt on multiple occasions and was not provided with this information as I had asked. One of the receptionists I spoke with the most about this itemized bill seemed to get very distracted easily. Before the itemized bill became a problem, he asked for my Instagram, and after I said no, he continuously flirted with me. I just tried to stay friendly and ignored it since he didn't show any harmful intentions. His flirtatiousness had only become a problem once the issue of the bill had arisen. He said he would communicate with my hand therapist about this bill and what items were charged, and he never once got back to me. I ended up paying this bill without an itemized receipt, which was very frustrating to say the least. After I had finished my therapy, I had come across another issue. Another receptionist had told me to ignore the bills I was getting in the mail, as I had already paid all of my bills. So I did, then found out 2 years later I was sent to collections for an unpaid bill. I had reached out multiple times to Bonney Lake Highline PT and even left voicemails with no response to find out if I was sent to collections or if this was a scam. I ended up having to go directly into the office to discuss this with one of the receptionists. He had confirmed that I was sent to collections and showed me the bill. I asked him to talk to his manager about how frustrating it was for me to be given so much misinformation. Fast forward to today, when I call collections, I find out my bill is nearly double the bill Highline sent in. I asked them to explain. They said that it was the full bill they had received. They hadn't added anything onto the bill, and we figured out together that Highline had shown me the wrong bill when I went in person. Once highline had sent the bill to colelctions they wouldn't have kept that in their reccords and so they would not have the bill to show me anymore. It has been a few weeks since I asked for the situation of being sent to collections to be brought up to the manager. I haven't received any communications or so much as an apology. I am beyond disappointed with their services and continuous miscommunication.

I really appreciate the calm environment that the Epic PT in Sumner offers. The therapists are…read morethorough, knowledgeable, and extremely attentive. I have experienced therapy in several different places, and Epic tops all of them!!!

From the owner: Our mission is to provide excellent, accessible, professional and individualized care to enable our…read moreclients to reach their maximum potential for their individual physical needs and abilities. We have extended hours with new patients usually seen within 24-48 hours. We treat a variety of conditions and are specialized to treat clients involved in motor vehicle and industrial accidents. We also provide cash pay rates for patients without medical insurance.

Getting great treatment and thankful for the results. Everyone is very friendly and they make you…read morefeel welcomed.

Awesome P.T.'s with lots of knowledge and very good directions…read more I was asked if I had any questions each and everytime I had my appointments. Very caring and thoughtful to my needs and helped me to set high goals to continue my strengthing and stretching carefuly to improve my healing process! I'm not only thankful but very impressed with my outcome by choosing Elite Physical Therapy!