I was very unhappy with the service we got back in February. I had called to make a reservation for…read more3 family members & was told there was no issue with this and that there was availability.
Now, upon arriving- the receptionist checked me in and asks us to pick a color, she then ends up doing my nails. I give it a shot, cause why not, maybe she is a gal with multiple talents. I look over and overhear my moms conversation with her gal, whom I believe is primarily a hair stylist, and realize my sister got the actual nail tech, which relieves me a tiny bit. (Perhaps this won't be so bad I tell myself)
However, the pedicure chairs were in non-working conditions. We could not get a massage setting on, nor could you move them forward or backwards to be more comfortable, you couldn't get them to turn on period (the nail tech lets us know they haven't been working, and that these were "new chairs" ....but they still aren't working).
As I am getting my pedicure, the receptionist does not do much to my feet for it to be even considered a pedicure- she takes off my prior nail polish, but leaves some color behind. She does not do any sort of cuticle removal or push back, and the painting of my nails are just awful, streak mark, no top coat or bottom coat!- but I mean , for gods sake, she's a receptionist not a nail tech! (So why did they tell me my reservation was OK when they don't have available nail techs to begin with?!)
I shly as the nail tech helping my sister if she could just fix my nail color to a different one, in case the color was just not a good batch. She mentions that the gal didn't do much to my cuticle or even filed properly. She says she doesn't have enough time to re-do my nails so she says she will do the best she can. (She only repaints them)
We then move on to the manicure portion..(this is when I probably should have mentioned something) but my moms gal was so nice & trying really hard and her nail painting came out decently good for my mom, so I press forward. Don't get me wrong the hair stylist is very sweet & helpful, but she is just not a nail tech. But I get my nails done anyway, because a girl just wants her nails done!
Thankfully, the receptionist gal doesn't do gel..otherwise I would be screwed..and point blank- pretty upset if she didn't do my nails right.
I had made the appointment to find some time to relax with my mom & sister before I moved out of the country on military orders but was very displeased. The nail tech mentions this to the other gals I believe but we have no manager come over to help or to even see what the issue was . We spent at least $300 there, my sister even buying some gifts from the small boutique inside afterwards.
We were even priced at a professional nail tech price, when the gals weren't even nail techs! Very unhappy. I debated posting because it's passed, but someone in management should know so other people don't have the same experience.
Kindly,
