Excellent customer service, while I'm located out of their service area, they took time to asses my…read moreneeds over the phone and make recommendations to assist me. Wish I could tell you more, but from a customer service stand point they are first-rate, I'm sure their work would reflect the same high standard.

Excellent. He came out, cleaned everything very thoroughly and gave me great advice to keep things…read moreworking well in the future. Jon is super nice, very friendly. Highly recommended.

Not trying to tank their score or roast them--but they took several weeks to respond. I then…read morereplied to them and invited further communication (about two weeks ago), and radio silence since. They might do great work, and I'm on the busy season so I can understand if they are overwhelmed. It'd just be nice if they were a bit more responsive.

Chad came out to my home yesterday and did a FANTASTIC job repairing my gas fireplace. He quickly…read moreassessed the problem and got the fireplace working again. In addition, he replaced some missing embers and cleaned the glass shield. I had called another gas fireplace repair company and they wanted me to spend big $$ to replace several components, as it turns out none were needed and I saved a lot of money going with Craft. Chad was informative and very helpful and I will certainly use Craft Stove again! I strongly recommend them for your gas fireplace needs.

They have taken the deposit & miss appointments without showing up. Run away from them.read more

One of the WORST companies I have ever dealt with. They would not come and repair a FP insert…read morethat I purchased from them the year before. They cancel appointments, NO show or just don't return calls. finally dropped off a part that does NOT work. The owner was so rude and has NO customer service manners! The previous owners were wonderful and got excellent reviews and customer service!

Owen's and their team are top drawer! I've had a few things done with the chimney and they are in…read moretime and work quickly. They have great knowledge and trouble shooting skills. Roberto and Rhett came today and were outstanding.

Had Owens Chimney come out to provide an estimate for a chimney cap while my wife was home by…read moreherself. The gentleman gave her 2 options/prices and she told him we'd discuss it and call them back the next day. The gentleman then left in his truck and my wife had to join a conference call for work. While she was on the conference call, the Owens Chimney employee returned, went directly back into our roof without speaking a single word, and installed the more expensive of the two chimney caps WITHOUT ANY SIGNED PAPERWORK OR CONSENT, and then left the house without speaking a word to my wife. Owens had the gall to send us an invoice for this unauthorized repair and is harassing us for payment for a service we never agreed to -- COMPLETELY UNETHICAL!!!! I have no reason to make up a single word of this review....stay far away from this company.

We spent over $5,000 replacing counter tops in three rooms in a house we were selling. The…read moreinstallers were responsible for reinstalling the faucet in the powder room which was an extra fee. They installed the faucet incorrectly and the drawer would not close because it hit the drain pipe. Which was never an issue in the thirty years we lived in the house. Notified Fireplace & Granite immediately and sent photos and then a video they requested because they were too busy to come see the issue. Days went by with no response. We ended up hiring a plumber to adjust the faucet drain pipe. Our salesman (Travis) instructed us to pay the bill and said they would send a check to cover the repairs. Then nothing but excuses when we asked about the refund. "Only the owner can sign checks and he's on vacation. He will send a check when he get's back in town." Months later and still and no reimbursement. Now they don't bother replying to inquiries. Buyer beware.

I really enjoyed working with this company. Not only did I get granite for my kitchen at an…read moreUNBEATABLE price. (No joke, I got a quote from 3 other companies and FGD blew them out of the water) Carey was the best from the get go. I had a little trouble with scheduling to get my template made, but it was resolved. The installers were prompt, worked hard and got the job done in a reasonable time. Overall, wonderful experience, excellent pricing and I LOVE my counters. *disclaimer, I did the tile backsplas, which is why it's not perfect FGD did not do that*

Mr. Davis was able to convert our "Mother in Law's Suite" fireplace to a new electrical log set-up…read more BEAUTIFUL system that can be used year round. No more cleaning up ashes or that fireplace smell. TOP NOTCH WORK!

Mr Davis was prompt and professional. He inspected our chimney (storm damage), explained what was…read moreneeded now vs what could be done later (more cosmetic). He completed the repairs soon after, and did an excellent job. Highly recommend.

It seems like I'm one of many that they can't seem to be bothered to service lately. Our fireplace…read morewasn't functional at move-in on Dec 17th so we were promised someone would come out and fix it. While we were out of town, I suddenly get a call that someone was heading there with no prior notifications... Well, that's a shame we were out of town, because since then I've called multiple times (don't bother, they're always "on the phone with other callers") and texted as well. I have heard nothing back, like so many others on here. I'll continue to call and maybe one day they'll stand by their product and come out and fix it.

Evidently the sales team doesn't return calls. Horrible service. I was told to call the salesperson…read moretwice even though I had left my contact info and what I wanted done. There is a big difference between selling and shooting fish in a barrel. Look elsewhere, I know I am.

Josh and Rachel of Grill Revival were fantastic in working with me to convert my wood burning…read morefireplace to natural gas. Rachel educated me on a wide variety of beautiful log sets and fire backs and was extremely responsive and forthcoming on presenting the beautiful options to me. She eagerly incorporated my ideas and together we quickly made decisions on what products would be best for me. Her only goal was to listen to my wants and help make my dream come true. Josh made my dream come true! He expertly made the wood to gas conversion, installed the gorgeous and so realistic log set (see video below!), and thoroughly educated me on how to use it! He emphasized safety at every step along the way and cleaned up thoroughly. He patiently answered my questions and really wanted me to be happy with my new fireplace. I feel very confident that his many years of experience, his tenacity, and his perfectionism have made this a great investment for many years to come. Thank you Grill Revival! I'm so happy !

Wonderful people Price was very reasonable…read more Explained everything that needed to be done They fixed and cleaned my gas fireplace Very happy with the results I would definitely recommend them

This is a brand new home, so dealing with repeated garage door issues from the start was already…read morefrustrating. Unfortunately, the experience working with Southern Fireplace made it worse. From the original walkthrough, the main garage door did not close properly. A technician came out and "adjusted the sensors," which temporarily fixed it. A few weeks later, the smaller garage door had the same issue and required another adjustment. Then the problem returned again with the main door. The issue was eventually resolved, but only after three separate visits where they continued tightening and adjusting the sensors. While it did get fixed, it took far too long and did not feel like a thorough or proactive diagnosis, especially for a brand new home. The biggest issue, however, was my interaction with Heather. She stated that if the issue persisted after replacement, any additional work would be billable. Beyond that, her communication was extremely unprofessional. I was repeatedly talked over during the conversation, and at one point she abruptly said she had to go and rushed me off the phone. The tone was dismissive and not customer-focused at all. Frankly, based on this experience, Heather should not be in a customer-facing role. Now, we are dealing with a separate issue with our pilot light. They have already come out once, but given the prior experience, especially the way communication was handled, I have been hesitant to reach out again, even though the home is still under warranty. While the garage door issue was eventually fixed, the overall experience, particularly the lack of professionalism in communication, left a very negative impression. If you have a choice, I would recommend going somewhere else, unless you are comfortable being talked to and treated in a condescending manner by their staff.

Wow Heather and Michelle worked magic!! Within an hour a gentlemen came and showed us where the…read morebattery pack was right before a major storm. They had every right to say we don't have any open appointments but they didn't they came right out. The customer service is top notch such caring and wonderful people! I'm so grateful!!! I can not thank Heather, Michelle and Todd enough!! Thank you for caring!!

I continue to get incredible support from Ken and his team. They are always professional,…read moreknowledgeable and respond with urgency. Gary

Do not waste your time on the Tent sales. There $7999 grill island to suck you in is less than 6k…read moreon other grill web sites. All of there sales prices on grill islands are still way high. They show limited quantities of product and then tell you it was a damaged item that already sold. No where in the description did it say floor model or damaged. It says limited quantities, that implies multiple are available. They are bait and switch. We had them out a few years ago for a custom made kitchen. They add 10% as a site cleanup/management fee. They said they make the custom kitchens mostly offsite and finish a few things onsite. So i am not sure what the 10% fee is.