I was extremely satisfied and very happy with my experience with Nelson motorsports ,Steve kept me…read moreinformed almost hourly in what was happening on my quad runner ,he told me the prices ,how many shop hours n time they had into it and all I wanted was honesty and if it was worth fixing or not and oh my gosh I've never met a company so honest and trustworthy in all my days.i highly recommend Nelson motorsports for all your adv needs.and they also pick up and deliver your atv if you need then too..I'm very thankful and greatful for there service and I've already recommended several friends to them .Thank Steve and Ken for your hard work and dedication to my atv Sandy

Nelson Motorsports East delivered an exceptional ATV-buying experience! Steve's customer service…read morewas outstanding. We're extremely satisfied with our purchase and would wholeheartedly recommend Nelson Motorsports East to fellow off-road enthusiasts.

Here is an update. The owner called me after the tech advised him of our discussion. I…read moreappreciated both - that the tech would tell him of his own volition and that I got a call right away. It was made clear that this was a misunderstanding and that the tech was maybe a bit new. So, I'm back to a full endorsement for the follow up service and phone call. I'm more than impressed with the straight forward way this was addressed. I respect the leadership for their frankness. I will admit I haven't taken the bike there for the work yet because I'm still a bit wary of the incident and candidly am not sure I will ... but that should not detract from the direct, deliberate and honest way the team followed up. 5 stars for that aspect of it.

Husband and I came here to buy a quad and plow. Was helped by Mark. Got a good price on both. Only…read moredrawback was that mount wasn't in stock but they will ship directly to us. Staff very helpful and gave good information on how to maximize what we bought.

Excellent workmanship, fair prices, helpful friendly staff…read more They have done some spur of the moment repairs for me and I have always been happy.

This Motorcycle shop was incredible when my Bmw fuel system let go on me on the road a few wks ago…read more Eric, I believe his name was didn't hesitate when I brought my bike in. Jumped right on it, n overnighted the new metal fuel fittings n had me on my way Quickly. I was able to continue on my long distance trip. Great Family Operation and SO different than going through a dealership experience imop.

I called 4 different dealers within a 3 hr drive of Wenatchee, no one was willing to work me in to…read moretheir schedule to change my tires, I was leaving on a 3k ride in a week, the team at Wenatchee Powersports did an epic job of getting tires, working with me on timing and had my bike hood to go for my trip. I am extremely grateful for their service and customer care.

Not customer friendly and very arrogant…read more I called them last week 3 times because I wanted to order a spare part for my ATV (which I had bought from them many years ago). 3 times my call was bouncing from one person/department to another. I told them I don't want to call a 4th time - finally someone took my name & number. After about 2 hours I received call back. I talked to a guy from spare parts, gave him the part number. We talked for about 10 min. The original part was about $50 and he was looking for an aftermarket part which would be cheaper. I told them I can order an aftermarket part myself through Amazon. I want the original part from Yamaha and the only way to get such a part is through an authorized Yamaha dealer. I told him that I want this part and that he should order it. The guy said it would arrive probably Tuesday this week and that he would give me a call when it arrives. Today I called and asked to speak to parts department. I gave the guy my name to find out whether my part already has arrived. That guy said NOTHING HAS BEEN ORDERED!!! The guy also said that they would not order anything without payment first. I asked the guy - is it now my fault that the part was not ordered? I never was asked to pay the part upfront. The guy started arguing with me until I had enough and ended the call. Summary/conclusion: They are UTMOST unprofessional and also unfriendly. They have no clue about customer satisfaction. Instead of starting an argument with me he should have offered me a solution and expedite shipping. We have a commercial apple & cherry orchard and are dependent on the ATV for farming (which I told the guy). The guy had no emphasis for the situation. They suck! They don't deserve any of my business.

I bought a UTV from them and paid for a street legal kit and an extended warranty last year. The…read morestreet legal kit was wired in a unprofessional manner with exposed wires dangling in the wheel wells and they didn't even trim the zip ties. I called Rod and told him I wasn't happy with the quality of the install and he replied really are guys usually do a good job, no offer to fix it. Jump forward 2 months I bring it in for the turn signals going haywire when fording water. They had the nerve of charging me for the repair! Wait what you installed it a couple of months ago and I even bought your extended warranty. I have decided to upgrade to a new UTV and they lost the new sale due to a $200 repair bill. Note : their extended warranty is a in house warranty and you get no information on the warranty at all you have no idea what it covers and what it doesn't. I just got angry again writing this

I called this place to ask about a specific part for my Polaris ATV. They were annoyed by me simply…read moreasking if they had a certain part in stock and just wanted to get off the phone. Not helpful at all. Will not be doing business here. My husband had a similar encounter with this place a few months back.

Thank you for a chance to review. I've moved off Ford totally given sales and service that never…read moremet expectations. Yes - to Chevrolet! Too bad Ford seems to have a culture of poor customer service! Tried calling and emailing management - Pat Armstrong et al - and no response after multiple attempts. I still love Ford - but not Pat Armstrong Ford - and Ford CEO Farley should have been replaced long ago!

salesman Carlos Mota was outstanding. He handled a unique situation great and made sure we our…read moreneeds were met! He was quick to respond to our inquiries and provided reliable choices. Thank you! The Johnson's