Tony went above and beyond checking out my 87 year old Aunt's Schwinn Merlin Trike. He was able to…read moreadjust everything so it worked flawlessly when she rode it. Patty was SO HAPPY! That is all I could ask for. Thank you Tony for taking care of us! We are customers for life!

They scam people by coming off very charming and personal and over charge people that are new to…read morebiking and have no idea what they are doing and looking for advice. Also people " allegedly " are known to get bikes from them and then fall apart (while riding) causing injury. When confronted by said people they throw free stuff at you to not give negative reviews. Also this pasco location is being shut down for not paying his landlord. Also also he doesn't have a business license " allegedly " I don't recommend this place. Literally any other bike store locally is better and won't rip you off and put your life in potential danger.also do your research on bike prices!

Nolan went above and beyond helping my nephew with a bicycle. Customer service is important to an…read more8 year old (And his Auntie). The experience was super positive and he treated my nephew like a super star rolling out the red carpet and then telling him he was going to throw in a water bottle for his new purchase. It was a process selecting the right bike and Nolan was very patient, showing us everything that might work for my nephews upcoming junior triathlon. When we came back the second time Nolan said with a smile, "I just built a bike that is green. Do you want to see it?" It was like Nolan knew exactly what we were looking for...I have had a positive experience with this business for over 20 years and counting. Thank you so much for outstanding service!

Kevin, Tim, Zach, and the entire crew do a great job supporting cycling in our community. They are…read morefriendly, personable, smart, and spot-on in diagnosis, providing accurate and efficient repairs to help you get back on the road again. I was ready for an upgrade, and Kevin helped me greatly in assessing my situation and recommending a new bicycle. Bicycle Barn is a great bike shop with a super staff.

So let's be honest. I have never been in this joint since it changed hands. There's a reason for…read morethat. The reason is, no one is ever there to answer the ameche. Last October I tried to call these cats to bump gums with em about my bike. It took days and I had been told they were out of business by other locals. They called me days later with some excuse for not running their business. Today I called, no answer, no message and no working web site I can find. The high pillow in dis place is a dumb bunny it seems, it's a Saturday beginning of Spring. If you ran a bicycle shop would you be open and pick'in up da horn? You're tooting the wrong ringer trying to get service here. I'm nobody's patsy. They don't want my scratch. Imma dust on down the road to Allegro in Walla Walla. Least they pick up the horn when it rings. STAY AWAY from The Mountain Works in La Grande. You'd be a palooka doing business there or like a bike that doesn't work right. That's the crop.

I took my bike here for a flat and I wanted a fender put on. The owner did a great job! He made my…read moretires flat free and fixed all my small problems. We came in again for advice on riding routes. He gave us great advice and we had a wonderful ride. He is very helpful and personable. His son is also very helpful. I'd recommend the store to anyone. They also sell skating and skiing clothes and equipment.

The customer service here at Dusty's is almost too good to be true. But it is true. I always…read moreexperience friendly service here and when I ask for advice or recommendations, they always have good and fair recommendations. I also brought my brand new skis in to be waxed as I heard factory wax isn't great, and while the guy I brought them to agreed, he actually turned me away and said I didn't need a waxing for at least 2 or 3 sessions. WOW! So honest and good they turn you away when you don't need it and not just quick to take your money. That will definitely have me coming back here if I need a waxing when I don't have time to do it myself! They also have a good selection of ski, snowboards, snow shoes (and more!) to rent at prices that are lower than Bluewood or other resorts. Stop in here to get your rentals if you need them! HIGHLY recommend Dusty's!

I took my snowboard to Dusty's after a few seasons of neglect. The edges were lightly rusty, and…read morethe wax had scrapes and gouges (even into the base in places). I received my board ($35 later) and I looked closer when I got home. There was wax all over the place--dripping around to the top of the board, and almost completely coating most of my edges. The edges were... "sharp", but also still rusty. The board did have new wax, but the base repair was ugly as sin. They failed to mention that their replacement Ptex was black, and that it would look like Satan dragged his claws down my board. I think it has actively damaged the board's resale. It was very clear to me that they did a standard service job on the board and didn't take much time to actually look at what it would need to get it back to good shape. I brought it up to them via email, including detailed photos, and got no response. I called them, and one employee threw some other employee under the bus, saying (and I quote) "I don't want to name names, but there are some kids working here...". I was told to come in at a later time to talk to one of their experienced techs. I did, and while he educated me on some finer points of how they service boards, he didn't clean up rust, didn't clean up excess wax, and didn't apologize. He seemed to think that delivering me a board that would take a half hour of my time just to clean up when I got home was normal. Maybe it is normal for Dusty's. I won't be going back.

Online reservations. Rent for half a day (4-hr minimum) or more, no hourly bike rentals…read more Knowledgeable staff. This is a shop seems like it's geared more for serious cyclists who know how to operate a bike and fix flats, as the bike came with CO2 cartridges and a spare inner tube. They have bikes for every height, surface area (mountain, road, gravel), tandem, hybrid electric, pretty much everything you could possibly want/need, they have it here. You can tell this city has a huge biking community, or is a biking destination city, because this is real bike store, not one of those touristy bike rental places.

Allegro Cyclery wrote the definition of CUSTOMER SERVICE! Our 3-day bicycle rental coincided during…read morethe weekend of a MAJOR gravel bike event. Their shop was BUSY, yet they managed to treat us as VIPs, as if we were their only customers. They made great recommendations and were very flexible and accommodating. No doubt we found OUR NEW BIKE SHOP when traveling! THANK YOU ALLEGRO!

So between misdiagnosed and shoty workmanship this shop cost me thousands of dollars and weeks if…read morenot monthes of missed riding days. Skipped test rides and parts that got misplaced or were broken and not recognized i wonder if its lazyness or incompatance. You should youtube it and do it yourself. Might be great for cars, but harley mechanics they are not. Great people though.

My wife and I were driving our 20-yr-old car to our Arizona vacation home. Although we had just had…read moreit in for a checkup at a shop near our home in Washington, we started experiencing difficulties about half-way through our first day of travel. The car would "miss" badly when accelerating. We limped into our first scheduled stop-over, La Grande, OR, and immediately began calling auto shops. It was late in the day, and the first two shops we called couldn't work us into their schedule. We spent the night tossing and turning, wondering if we should turn around and try to make it back home, or hang around La Grande and see if we could get into a shop. The next morning, shortly before 8 am, I made one last attempt at contacting a repair shop. I called B&B Auto Repair. What a lucky decision that was! The owner of the shop asked us to bring in the car immediately, and said he'd see what he could do. Bottom line: he and his partner worked all day on our old clunker, and just as we were beginning to give up hope, they found and fixed the problem (Turned out to be something our local shop should have taken care of...) The guys at B&B are extremely knowledgeable, thorough, and persistent. Unwilling to give up when the first "quick fix" didn't work, they literally worked on our car all day long. (We found out later that they had "bumped" a couple of their regular customers to accommodate us. As owner Ben Bean told us, "We had to help - you're just kind of stuck here".) We couldn't have been happier with their work, and felt their bill was extremely fair considering the amount of effort expended, potential loss of other business, etc. We heartily recommend B&B Auto. In addition to auto repair, they also specialize in motorcycle repair. AND, if you are a Harley enthusiast traveling through eastern Oregon, be sure to check out their line of parts and accessories. And don't go anywhere else if you need repairs!

Always very helpful abs knowledgeable on many levels. Prices for repairs and parts were also very…read morereasonable.

I was trying to find a decent road bike in the tri-cities so I could start enjoying the bike paths…read morein the area. After looking through tons of different bike shops online and in the tri-citites I settled on Scotts. I initially visited Scotts in Kennewick only to realize I was going to be able to get a much better deal in Oregon (no tax). Initially when I went in the people were super friendly. They are a serious road biking place and are willing to take the time to find the bike that is right for you. I really appreciated all they did in my quest for the right bike and while they did try to upsell me on a few items (all bike shops do this) they eventually were able to beat the price that I wanted by a fair margin. As a word of advice, do your research online before going into any bike shop. The first time I walked in I was quoted $300 higher than what I actually paid, plus I got numerous extras. The haggle room on mid to entry-level road bikes is much more than I ever would have thought so don't be shy about showing them an online deal that is substantially less than what they are offering, chances are you will walk out with a steal.