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Mountain West Financial

5.0 (3 reviews)

Services - Mountain West Financial

Mortgage services

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Maureen Martin - HomePlus Mortgage

Maureen Martin - HomePlus Mortgage

(175 reviews)

Mission Valley

As a first time home buyer I was apprehensive about the whole process and totally clueless where to…read moreeven start. We just closed on our first house last week, and I feel SO FORTUNATE to have found Maureen!! She is a mastermind of the mortgage lending process! I don't think I've ever met someone who is so hardworking with such high standards. Even better, Maureen upholds the same high standards for every one else involved in the lending process (escrow company, lenders, realtors, etc.) and she is constantly 2 steps ahead and prepared for anything, with a back up plan "just in case" to ensure everything goes through seamlessly. As a first time homebuyer initially unfamiliar with the process, I now know I threw a couple curve balls and Maureen didn't even bat an eye. As if all that wasn't enough, I also had no idea where to start when looking for a good realtor. Maureen suggested a few she has worked with in the past that she thought were really good, and she did not disappoint. I ended up choosing Melissa Tucci as my realtor, who was just as amazing as Maureen, and the two of them working together turned into an unstoppable powerhouse that could move mountains and get a deal done! If you're looking for a mortgage broker who will take care of you like family and go above and beyond, look no further. You will not be disappointed!

A Dream Realized in 18 Days - Thanks to Maureen Martin…read more Words can't fully express the gratitude I have for Maureen Martin of Homeplus Mortgage. From the moment we began our home-buying journey, Maureen showed herself to be an absolute powerhouse--a strong, focused businesswoman who brings unmatched professionalism, compassion, and commitment to everything she does. Maureen isn't just about numbers and paperwork--she's client-centric to her core. Her dedication, responsiveness, and fierce determination made us feel supported every step of the way. When I finally met her in person, I immediately felt her radiant energy and warmth. Her aura and spirit are something truly rare--she's one of the most special, genuine people I've ever had the pleasure of meeting. Thanks to her tireless efforts, we went from placing an offer to holding the keys to our new home in just 18 days. That kind of turnaround is almost unheard of, but Maureen made it happen. We are forever indebted to her for not just helping us close on a house, but for helping us secure our dream. If you're looking for a lender who is not only masterful at what she does but also deeply human in how she does it, look no further. Maureen Martin is a godsend.

Shaffer Realty & Mortgage - Beautifully Remodeled Kitchen In Recent Sold Listing

Shaffer Realty & Mortgage

(12 reviews)

Steven is great to work with. Very knowledgeable. He has done a couple of deals for me. I am really…read morehappy.

Trying to refinance my mortgage, gave them all the requested info and documents. Initially they…read morecame back with several completely incorrect calculations in my debt-to-income ratio. I pointed out their errors, and after they "asked underwriting" they confirmed that I was, in fact, correct (fairly basic stuff like how to handle a rental property mortgage). This took about a week or two. I already had concerns at that point since these were fairly basic mistakes, but I decided to press forward after assurances from the owner. Then they sent my file over to their main loan processor, who basically started over, which struck me as inefficient to do all this analysis twice, but whatever. After another week or two, she comes back with numbers that were better, but still could not be correct. I explain my calculations and simply ask if they will share the numbers...basically what income and what expense numbers they have for me, so that we can work together and figure out where the error or misunderstanding is. For whatever reason, they flat-out refuse to share these numbers, even though we already had some errors on the first go-around. Ridiculous excuses like "I calculate it all by hand and don't have time to send it to you". Really?? You're working up my numbers on the back of a napkin? In frustration I reach out to the owner again, and he promises me he'll get me the numbers. But his employee, who's repeatedly refused to give me the numbers, apparently also won't give him the numbers, because his repeated promises to get me this info have gone nowhere and he's now left me high and dry with zero communication for several days now. The loan processor also will say one thing, like "we'll need 9-12 months of bank statements", meanwhile the owner tells me "we'll only need 3". So between flat-out incompetence, broken promises, inconsistent answers, and refusal to share basic info with me, I threw in the towel after wasting a month with these guys. I already started the process with a new mortgage broker who reviewed my info and confirmed my suspicions that Shaffer was not calculating my numbers correctly. Do yourself a favor and go elsewhere.

Mountain West Financial - mortgagebrokers - Updated July 2026

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