Sadly had my little dog pass away a couple weeks before Christmas and they were the biggest help…read more They got here in that day and I had her back within a week. Originally they told me it was going to be two weeks or but, I got her remains, along with some paw prints quicker than expected. I was a wreck on the phone but they were so kind and understanding. They also sent me a card in the mail after this whole experience. I would definitely come back to this hospital with any of my pet needs thank you Dr. Knight and her whole team.

Kodi was so sweet with my dog. She was patient with him and took phenomenal care of him while he…read morewas suffering. Next vet visit I will definitely ask for her again and give her 5 big booms.

By far the most professional, organized, communicative business I have come across…read more I am on the loss of words for how tailored and organized this veterinary hospital has been. From the time we were informed our dog needed bone surgery for a break due to an accident. It has been 10 out of 10 with the entire process. There are very few hospitals that provide surgical treatments, especially for the type of break that our chocolate lab had. I have never felt so overwhelmed with the level of professionalism that they provided from scheduling the surgery for the very next morning to the constant text received from them in regards to her progress and vitals and condition. Believe it or not, they even told me whether she had urinated or gone number two so that I can be aware of that when I take her home. The check-in process was amazing, fully disclosing every option that I had, including the low and high of what the surgery might cost and involve including treatments and outpatient options. Upon checking her out, we received a tailored booklet for our dog and the treatment that we should provide along with the follow up visits at the intervals with dates already pre-determined at two weeks/4 weeks/8 weeks. They had prepared her pain, medicine and antibiotics with labels along with supplements that we opted for her to have. I can't say enough, except for feeling so grateful and overwhelmed as to the level of treatment they had for our dog as they practically treated her better than a regular hospital patient four regular humans like us! While they are one of the few hospitals in the state that can perform these types of surgeries, I never felt like they were monopolizing or capitalizing on this special opportunity. If you are looking for an animal hospital or animal surgery center that is going to take care of your animal or pet with the upmost respect, love and care that you can trust blindly I would absolutely recommend this location as you will most likely have the same experience that I just went through. God bless these people and the special care that we place in them and what they do with that trust.

i cant believe the staff there treats their customers the way they do and are able to sleep at…read morenight. theyre fake phony and liars. they say all sorts of bull on their website not one word of its true. they dont care nor do they show compassion. its all about money and i get that theyre a buisness and they need to make money but theyre flat out raping ppl. and in my situation i was lied to and told that it was policy and after reading post from other customers thats proof that theyre are flat out liars. they told us after her parvo test came back neg. that b4 they could go any further with tests i needed to put down half of 545. then it turned into 400 out of 545. so my husband went home to get his tools so we could take them to the pawn shop. but we have other animals at home and he had forgotten to give me the 100 we had for that days visit and one of our goats had gotten out so he wasnt able to get right back. while i waited with my poor baby they didnt offer to help me with anything oh wait they said they had went through the meds that were donated but they didnt have anything for a dog as sml as her. ( arent they vets its basic math to figure out how much to give her right?) and they told me she was dehydrated why not offer me a way to try to get her to drink? nope they would just come back after whispering about us in the hall about us  to see if my husband made it back to pay them. they werent going to do anything to help her. or even start without the deposit. so i was stuck there for hours i couldnt think about anything except how she was suffering. i managed to get up another 100 while i was sitting there. i figured that would pay for that days visit and maybe just maybe theyd have the heart to start. but that was just wishful thinking. i honestly believe that if my husband didnt show up when he did. they were getting ready to take the money i had and kick me out with my dog. but he came back and after theyre little meeting they came out with this great plan for us and that would cost 200 inuding the visit that day. theyre plan was to give her something for the dehydration and some meals and 1 med and see if she gets better and once we could cone up with more money we could go back. mind u that when my husband got back he broke down he walked in the room and said our poor baby was already drooling. and they were going to send her home with us. i couldnt believe it send her home to continue to suffer. and all we wanted was for them to start on her and let me run to pull out  a loan or something to get up the money we needed. like i said all i could think was how much she was suffering.my husband had the car full of his tools we were going pawn as well. we were ready to do anything to get her better. but they werent going to do anything without their money. they sat outside the door whispering about us. my poor baby she was all of 2 and a half pounds. i dont know why they treated us this way. my husband and i both work and were literally ready to pay whatever it was going to cost for her to get better. i dont understand why they couldnt just take the payment for that day and start doing the rest of whatever needed to be done while my husband and i ran to the pawn shop and a loan place really quick. that was to much to ask they acted as though we were just gonna skip out on the bill and leave her there. are u serious?? so we had no other choice but to have her put down. this little girl was our world she was our furry child...my poor little innocent baby. i feel like they killed her. so tell me how anything that they say on their bullshit ass website is true. its not. this is whats true. on march 9th they killed my babygirl.   if i could give a neg rating i would

This was my first visit with my new puppy. From the phone call until my appointment every…read moreinteraction has been wonderful. When I arrived I didn't experience a long wait and I found out the offer plans where you can pay for the basic needs of a pet monthly. Which is super helpful to be able to plan for. I am glad this is the vet hospital I decided to take my little baby to.

This place is NOT transparent about fees or consistent in direction communication. They confuse…read morethat the client is the owner. Not the animal. Did not consent to an exam when I took them in for vaccines. Was told "we always do that" Doctor combined an exam with the vaccine...200 bucks later. They fixed my two cats and told me they were "fully vaccinated" but were in fact not. The doctor sanctimoniously tells me it was "in the paperwork" but was NOT part of the verbal out-brief and was only one one of the cats paperwork. They want me to come in for a 3rd round of vaccines and said "it would be taken care of" but then find it will only be "discounted". They MIGHT be competent medical professionals but Alta as a business operation is far from professional and operates like a greasy used car lot. The hospital has a feel of bait and switch. My comment on how expensive it was, was responded to by the staff saying, "you can't put a price on love". What BS. Emotional blackmail apparently is the go-to here when you find out the prices. Go somewhere else people!

When my puggles passed they were there to help with final arrangements. Even though I looked like…read morea mess they took charge and even mailed a nice card of condolence. It meant alot.

they were so kind to my baby Boe and saw that he's just the sweetest baby ever!…read moreI was so scared! They helped me Thanks to everyone at Alameda Pet Hospital they are definitely where my animal babies will go and I'll recommend them every chance I get!! steven and Annie Quinton Tuxedo Boe's Mom and Dad James Bond and Binxy too

Nothing but a nasty attitude when we needed help for a goat with underdeveloped lungs. Tried again…read morewith a horse needing x-rays and it was the same crap.

Lonna Gerstner has destroyed my dogs, quality of life and hasn't done much for mine, by digging…read moreinto her right ear and causing a wound. I went in for a diagnosis and she hurt my dog. I purchased her from a breeder when she was eight weeks old and she was trained to be my service dog. She has been my soul companion and my best friend and now she can't even hear me call her name. I can't say enough about how much I love my beautiful yellow lab. At 11 years old she has more years to enjoy as well as myself with her companionship and physical service to help with my disability. Suffering from the treatment she received was totally and recklessly uncalled for. She was treated with reckless abandonment, and without proper care, which should have never been without my girl being sedated or with a safer method like a cleaning of the ear canal, which would've been much more humane. With a possible ear infection she now walks around head tilted and shaking her head constantly and now has a discharge from her right ear. I am now searching for another veterinarian hospital that will treat my dog with compassion and competent care. Thank God I have since found a wonderful place to take my yellow lab for much better care than I received.

I'm sad to leave the review that I am: I started with them when I got my puppy. I paid for the…read morepuppy package, and was very happy with the care we received. We just went in for his first year's vaccinations, which aren't a part of the puppy package, of course, since he's over a year. I was offered to buy the vaccination package, which will supposedly include all of the vaccinations for my dog for his life. I was happy to participate in their new program because I'd had such great experiences for the first year. When we went to check out, they charged me for the vaccination package *and* today's vaccination fee. Apparently, if one buys the package, it doesn't count for the current year, or maybe only if your appointment is on the same day as when you buy the package - which is presumably the majority of the people to whom they market the package: those who are getting vaccinations. When I asked for clarification, I was told the charge was correct. I cannot fathom how buying a package which pays for the dog's vaccinations *does not include the dog's vaccination fees*. It's pure dishonest marketing, at the very least. They're already expensive, but if the business practices are honest, and the quality is good, I'm happy to pay a little extra... but if they're not honest? I'll have to take my dogs somewhere else from now on.

Horrible place!! You never ever get to see or talk to a licensed vet! They lie about your animals…read morecondition to up the price of the visit! Then they tell me $118 to have my sweet cat cremated, they never told me it was an additional $77.25 to get his ashes back until 2 days later! Had I known that I would have just brought his body home and buried him! When you try to dispute anything with the so-called manager, she is rude and argumentative and actually called me a liar!! I've spent almost $800 at this plAce in the last 6 months and now they have me questioning how much was hyped up bullshit just to get my money!! Don't do business there!! They lie and withhold information because all you are is a dollar sign to them! They could give a shit less about your animal!!

Been great! Started taking a foster Husky here last year and she loves it. And they loved her…read more After she was adopted I started bringing my Mal/Shepherd mix and it's been great. Everyone is always friendly and my dog gets excited when we arrive. Great place for your dog to socialize with other dogs. Both dogs I have taken to the pet lodge come home exhausted. Which to me, means they had a great time!

Our dog has spent several weeks at the Pet Lodge when we travel out-of-state to visit family. He…read moreis placed in the group for larger dogs and enjoys playing with others both inside and outdoors. We believe he is well cared for and socialized during his visits. If you need overnight or daycare for your dog, we would recommend considering the Pet Lodge based on our positive experiences.