I was trying to find someone who would groom my Maine Coons. Not a lot of groomers around here like…read moreto work with cats, so when Desiree's name popped up from another business, I got hopeful. Scheduling an appointment was easy and her prices seemed fair considering most pet spa/salons don't even entertain doing cats. I dropped my little ones off around 1:30 and got a call around 4:00 that they were ready for pick up. Oh my gosh! They looked amazing, smelt amazing, felt amazing...wait a great job she did with them. I was completely blown away and am so excited to have a pet groomer in our area that loves what they do as much as Desiree does. Can't wait to tell all my friends with fur babies!

Desiree has been doing our miniature schnauzer's (Lucy) grooming regularly since she opened her…read moregrooming salon. We have never had a bad experience from her, or the other staff there at any time. Lucy always comes home happy, smelling fantastic, and beautifully groomed!

Love the staff, knowledgeable, friendly. My daughter Loves the out door petting zoo. Great deals.read more

Pet Groomer Paula,…read morethe Groomer, is gentle, thorough, knowledgeable and fast.. A friend recommended her when my cocker spaniel needed grooming. I've been somewhat disappointed with the groomers I've taken him to here in Pocatello. Paula has made him gorgeous. She's every bit as good as any groomer in Salt Lake City. AND she's affordable! I've paid more here for less. Paula's my dog's groomer from now on.

Our 2 pups spent the day so that we could move into a new home. They both got baths and nail trims…read more They came home very happy, clean, and tired. They were very happy doggies!

We took our miniature schnauzer there for a professional groom and she came out of there absolutely…read morebutchered! When we showed our dog to the manager , she explained it was a new groomer, but declined to provide a refund or even a partial refund for a completely incorrect cut for the breed. We will never take any dog back in and pay the cost of a "professional groom" when a groomer may still be in the schooling stage and not even bother to do research to ensure they are doing their job correctly.

I should have checked into this facility further. I boarded my three Yorkies for 6 days. This was…read moretheir first ever boarding experience. Some of the things that were wrong about this visit. 1. I sent along 5 t shirts, one to be given to them each day. Two shirts were given to them, the other three left folded in the bag. How hard is it to put a t shirt into a kennel each day? Especially when it comforts them? 2. I asked that they pay attention to my oldest girl as she doesn't eat when stressed. I gave them canned food to entice her. They only used 1 can and she came home visibly skinnier. 3. When I picked her up. she was also visibly stressed - wet face and hoarse from barking. Could they not call and ask how they could help her? I could have had some anti anxiety medication brought for her. 4. I called several times while away (gave up after I couldn't get through more than once), NO ANSWER AND NO RETURN MESSAGE. the one time they answered when I asked how they were, the worker didn't know what dogs I was talking about. She quickly tried to recover but it was obvious she had no clue. I am so disappointed in the care they DID NOT receive.

Sammy's hair was out-of-control, so I made an appointment with the groomer section of this facility…read moreand they did a fabulous job. He even came out with a "fall" colorful bandanna wrapped around his neck. The staff is friendly and listened to my request. Side note: I had to wait almost a week for this appointment so call ahead because they're busy. Also the front door is locked; you have to press the doorbell button to get inside.

I'm from out of town but for many years on my visits...the mom ran it first,now it's the next…read moregeneration! They do an EXCELLENT job! I currently have a poodle and a shih tzu and they came back perfect! Call in advance and be on time-price is reasonable but don't be late!!!

From the owner: Local groomers serving Pocatello ID and surrounding areas. Brooke and Lisa have been in business…read morefor over 28 years and would love to take care of your pets. We groom small and large breed dogs. We also groom and care for your feline friends. Give us a call today!

Negative star review. I made an appointment for my dog to have her haircut and was told they needed…read morea rabies vaccination certificate. I scrambled around and paid extra to get the vet to do one before my appointment. Dropped my dog off. I was informed about 30 minutes later to come pick her up because they wouldn't do her... The vaccination had to be done a couple days prior to the haircut per their rules, and i had told them when i dropped her off but was assured it would be ok... It screwed my whole day up. I was polite but I told who I thought was a manager how I thought about it being bad customer service. As I was in my car getting ready to leave, the owner came out and started screaming at me. Even threatened to call the cops on me! I will never go back there again. Nor will I ever refer anybody to a place with such bad customer service. Minus stars if there was such a rating!

I took my sisters little malti-cross in to be groomed last week. My sister lives in a senior…read moreassisted facility. I didn't realize it but the poor baby was matted badly close to skin although the top layer looked brushed. The tail looked painful. They gently shaved her leaving as much hair as they could. She was happy and comfortable with the groomer. She was really cute when she was done and they put the bows on her collar instead of tying them in her hair (although cute it pulls doggies hair). She was strutting her stuff coming out of the place so I could tell it was a great experience for the dog. They also offered to start doing a brush out to prevent the issue from ever occurring. These ladies are great! Gentle and easy with the client. Everything I had hoped for.

The best clip joint ever. The owners are so kind and professional. My neighbor's dog felt the vibe…read moreand our visit was a positive experience.

Amazing service never seen my Saint Bernard so fluffy! Excellent job done caring and compassionate…read moregroomer

My dogs have never been so excited to go to the groomers. Cori Ann loves my 2 dogs and she does a…read moregreat job for a great price. I highly recommend her and Lucky Dog.

The best groomer you can find! Prices and service you can't beat. Cori Ann loves animals and it…read moreshows!

Great people, inexcusably poor lighting. With 70% of the lights deliberately turned off it made…read morereading the small labels on food really difficult. My son finally used his phone to illuminate them. It's a corporate thing that the employees have no control over. Stupid and counterproductive idea, I'm going back to Pet Smart.

Every time I check out with Shawn as the cashier my day improves a little bit. Excellent customer…read moreservice from him, very friendly and bubbly. We need more people like him in the world

I am heartbroken and furious. My 13-month-old golden retriever, Maple, was attacked during her…read morefirst overnight stay at Pocatello Pet Lodge on July 18-19, 2025. She came home with at least 13 puncture wounds across her back, ribs, and neck. No staff member informed me of the injuries, and no one even noticed they had occurred. Before this, Maple loved daycare here. But in April 2025, the facility was bought by Best Friends Pet Care, and the quality of care has drastically declined. When I dropped Maple off for her overnight stay, the staff was rude, disorganized, and admitted they didn't even have a kennel ("house") ready for her. Despite purchasing their highest-tier package and bringing her crate, they kept her in a temporary chain-link kennel the entire time. Additionally, I did not receive the 'bedtime photo' I paid for until after her stay was over. The photo, attached, shows she did not sleep in her crate, as they promised and claimed. When I discovered her wounds at home, I immediately called. The manager and staff were unaware Maple had been attacked. Based on her numerous injuries and her timid personality, this was not a single bite--it was a prolonged, unsupervised attack, possibly by multiple dogs. Staff later admitted they are severely understaffed and required by corporate policy to book at 110% capacity. Although they refunded her stay and offered to cover the vet bill, they claimed they could not identify which dog(s) harmed her. This means the aggressive dog(s) has not been banned or separated and may still be attending daycare and boarding. I will never take my dog back, and I strongly recommend you do not either. Maple survived only because of her size--if this had happened to a smaller dog, I believe it would have been fatal.

This place is amazing! I've started taking my dogs in to self groom them and everyone is super…read morehelpful and nice. They have the best prices plus products to wash and groom your dogs. Plus a punch card! I highly recommend these guys to everyone that see my dogs