After a disappointing visit across the street trying to find a trash bin, Home Depot definitely…read morecame to the rescue. By checking online my husband was able to find which aisle the trash cans were on. When we got there we found quite a large collection to choose from. They were in a sheltered area and all were in clean and new condition and we were easily able to remove ones that were stacked together. At the self-checkout we realized the bin we selected did not have any stickers on it to scan. One of the employees stationed there quickly stepped up to help us out and we had a pleasant interaction.

We recently received exceptional customer service from Heather in the painting and wood‑staining…read moredepartment at Home Depot on Hanes Mall Blvd. in Winston‑Salem, NC. She was extremely knowledgeable and took the time to clearly explain the differences between various hardwood stains and their applications. After showing us multiple stain color options, Heather went a step further by cutting a sample piece of red oak and applying the stain colors we were considering--both in one‑coat and two‑coat applications. She even quick‑dried the samples so we could take them home and view them in different lighting throughout the day. Heather's expertise, kindness, and genuine commitment to helping customers is outstanding. Home Depot is truly fortunate to have someone so knowledgeable, helpful, and customer‑service oriented on their team.

I had a disappointing experience at this Home Depot. I approached three employees who were standing…read moreon the floor chatting. When they noticed me, two of them immediately walked away. The remaining employee had to call one of them back, and even then the interaction felt reluctant and unwelcoming. All I needed was to borrow a pen so I could label the back of paint chips, yet the response came across as rude and impolite. Customer service should feel approachable, especially for such a simple request.

I've been to this Home Depot location multiple times. Each time I have been pleased with the staff…read moreand the selection of products. I'll be back.

I visited the Home Depot on Brassfield Rd. at Battleground Ave. today to pick up some packing…read morematerials for my move. As I drove up, I was pleased to see how clean the parking lot was and how beautifully the front garden with fall plants looked -- it really made the store feel inviting. Inside, it was familiar -- friendly staff in orange aprons were helping customers, and fall flowers along with Halloween decorations added a festive touch. I spotted an employee in appliances and happened to ask her about a washer and dryer set (not even on my list! Lol). We had a lovely 20-minute chat about options and prices, and I left feeling much more knowledgeable about their appliances, both in store and online. I think her name was Nicolatina, but I hope she forgives me if I got it wrong. Overall, my first visit was quite enjoyable. I almost forgot what I came for, but luckily I remembered to pick up my packing supplies. At the self-checkout, a sweet lady made the experience even better, and I walked out with a smile. Home Depot is a big store tailored for specific customers. It's not the most clutter-free place, which can be a bit overwhelming with so many unfamiliar things around. But what truly stands out is their incredible customer service, always having what I need, and knowing their stuff about home goods. This store is definitely a Kiesha Speech-recommended Home Depot location.

Attitude service everything else not understanding the customers needs and wants making me feel…read moreridiculous for not reading the bottom of the receipt for a seven day return policy and they said I should've seen the signage for the past six months like I actually lived there. Excuse me for not getting the memo it's not like I shopped there every day. Thanks a lot..

It's an okay Home Depot - the entry doors are odd and in a weird place, forcing you to walk around…read moremowers and such to get in. While small, every time I come to this location I find it to be a petty annoyance. I don't go to Home Depot a lot so I don't know much about how this one stacks up to the brand in general. But as someone who frequents Lowes more often, this is a very large store with a good variety of things - although most of it is mid-tier quality. This store strikes a bit of a balance between being aimed at contractors/pros and the homeowner so that's good. I dislike the locations that focus too heavily on one or the other because I very often find myself needing something from both categories on most visits.

Needing to grab some lumber for a project, this Home Depot is convenient, easy to get in and out…read moreof, and prime location for other shops. Like all other home improvement stores, they offer a great variety of items, to help you with your home DIY projects. Also, like their competitors, this store is very hit or miss, and hard to find an employee to help should you have any questions, or need anything cut down to fit in your car. At one time, Home Depot had a moto, "You Can Do It. We Can Help."...those days are long gone, and if you're able to actually track someone down on the floor, generally, they have no idea about the product being sold in their department. Bottom line, it's a good location to go to for convenience of hitting other errands in the area, but only if you know what you need, and don't need any assistance.

I'm amazed every time I visit Home Depot how far they've deviated from their slogan "you can do it,…read morewe can help". You used to be able to stop into any Home Depot and find someone in any department that was knowledgeable and willing offer help or suggestions. Now when you go, good luck finding anyone, let alone anyone that will be able to help you. I typically find myself leaving this store very frustrated, and instead relying onto YouTube to find the info I need for what I'm working on. That being said, the store still does carry most anything and every thing you'd need for home projects, so if you know what you need, what you're doing and how to do it, this is a great place to pick up your supplies, just don't go in hoping ti get help

Nick Was amazing! We called ahead to see if they had the Christmas tree we wanted and we're worried…read moreit would sell out (we talked to Nick) because both of the Greensboro locations sold out of it. When we got to High Point, which was very much out of our way, we couldn't lift the tree so we called someone from garden services. It just happened to be Nick. He had already pulled one aside for us and put it on a cart he then took us to check out and took it to our car.

Needed a last-minute key made and this location was the closest place to have this done quickly…read more I walked in, headed straight for the aisles. Though I wasn't for sure where the keys are made. Within seconds, I spotted the kiosk placed near the self-checkout area. I didn't feel as if I was blocking anything or in the way of the walkways. I appreciate the easy path to finding it. Once there, the on screen instructions will guide you through the process. The price was $5.34 with tax. Note that this price was for a house key. Prices may vary for car keys and other types of keys. The entire process felt like a couple of minutes, tops. Overall, the 1-minute key machine served its purpose and saved the day! I was even offered a free 2nd key during my checkout process. I did not receive a physical receipt but they will email one after. I'll be back to gather my gardening supplies later this month. I usually shop here for my home plants and outdoor garden activities. Glad I could accomplish a last minute errand. Though I didn't require assistance from any employees today, I did greet a few on my way out.

While setting up to sell my art at folk fest, I realized the road had a real bad slope I was not…read moreanticipating, so searched for the closest hardware stores and ran out to get some shims. Just a short drive from downtown, it was easy to get in and out of. I found a board that would work, and got the employees in the lumber yard to help me by cutting it down to smaller, more manageable pieces. They made quick work of my request, and I was on my way back to set up. As far as Home Depot's go, they had all the items you'd expect to find. My only complaint was there were definitely some questionable characters hanging out in the parking lot, which I could have done without. I think it would be in their best interest to chase these people off, I didn't appreciate being hassled for a handout while shopping, and would not want my wife to go to this location by herself. It was a convenient spot to get what I needed, but not one I'd be rushing back to, especially after dark

I really want to like Home Depot, but they make it impossible. Last June I ordered 10 sheets of…read more23/32" Tongue and Groove OSB flooring along with a sizable hack of board lumber, drywall, and scaffolding. Home Depot Customer Care (HDCS) assured me the order would arrive same day. Scheduled day came and went. Called HDCC following AM and stayed on intermittent hold as HDCC representative went back and forth with me and Statesville store. "We're loading it now for tomorrow AM". First truck arrived about 9 AM with only the board lumber and drywall. IDK my driver's name but he went above and beyond taking care not to damage drywall (on bottom of stack) and placed it with piggyback forklift exactly where I wanted it in shop (I don't know how considering terrain, but it was obvious he'd done this before). Another truck arrived latter towards noon and dropped off scaffolding with no problems. No OSB flooring today. This is TWO DAYS Next AM, the phone call "ping-pong" with HDCC and Statesville Store continued. "It's being loaded for tomorrow AM." was the answer again. I waited the next day until 2 PM and not wanting to waste another day, I called store-switched back and forth without anybody providing any believable answer. They all seemed very confused. I worked and got home around 9 PM with 3/4" plywood leaning up against the utility pole near my house; 86' from shop door where it was supposed to be delivered. I was very mad but spent an hour or two in shop assembling scaffolding to find a seized caster. I wanted to be mad at HD but it was obviously a manufacturer defect. I called store following AM and complained about scaffolding and incorrect sheeting. I was showered with apologies and excuses. "We'll have delivery drivers call you tomorrow and set up a pick-up time for scaffolding and drop off new." I asked for a time and was reassured they would call so I could work till time and meet them at shop. I did small things around shop till about 1 AM just to try and get ahead and work off steam. Needless to say I got to sleep very late and was going to catch up since I lacked the materials to proceed with job...I was OK with that, I deserved a sleep late morning. WITHOUT APPOINTMENT or warning, I get a SWAT raid style knock on door at 6:40 something AM with a box truck in driveway wanting to pickup the scaffolding. I throw on some clothes, half asleep, and we go to the shop to get scaffolding. During the shuffle, my Dewalt Miter Saw (that I've had for over 23years) breaking the front, right cast aluminum leg rendering the saw useless. I was livid by this point! I "laid" the scaffolding on its side, removed the faulty caster, jumped in the delivery truck and cut a box open where the casters were packaged, grabbed one, gave the defective caster to the driver, and "asked them to leave". Still no OSB flooring. I called the store and spoke directly to Carlos, the general manager. He was empathetic and obviously frustrated himself. He asked me to bring the saw to the store for him to see. I did later that morning and he gave me a new RIGID Compound Miter Saw (R4123) in the box as a replacement and I kept my Dewalt. I may get it fixed, but will never get rid of it for sentimental reasons. Carlos explained at length about the issues with contract delivery drivers and though I don't understand how he can issue work orders to someone HE IS PAYING to do the job, but they will do whatever they want like refuse a delivery or unload part of an order and leave it at the store if they don't want to bother with it. Where's the work ethic? Anyway, I left with my new saw, which I was skeptical about but have come to love! This thing has great features and is built like a tank! (because of that, Carlos earned my business on a RIGID Table Saw (R4550), RIGID Sliding Miter Saw (R4222-AC9960), and too many RIGID power tools to recount. Feeling hopeful this was a turn-around in this nightmare, I to home to find the customer had called and canceled the job because they felt "I was stalling and making excuses". I also found the plywood had been picked up the plywood and left some OSB...wrong count (1 sheet short)....wrong type (1/2" instead of 23/32") and it was not even tongue and grove; all of which made it completely useless as subfloor. Guess that was now irrelevant since I lost the job due to previous HD blunders. BUT! The worst part was the delivery itself. They THREW THE SHEETS DOWN ON THE FRONT STEPS OF MY HOUSE (see pic) blocking access to the front door and dangerously near my wife's van. I called the store and DETONATED!! The next day, the wood was gone. I refused to use HD delivery again until Hurricane Helena hit. I give HD a second chance to take advantage of special offers, but that experience is ongoing and as convoluted as my previous nightmare. The Statesville HD personnel seem good, but their accessory services are HORRIBLE AND DANGEROUS! Pick it up yourself or go to Lowe's.

Ordered a Washer, dryer, and refrigerator a week ago. Made…read morean appointment with the sales rep. and was on my way. Well, I get a call from the delivery driver that the truck broke down on the day of the appliances delivery. Ok, I'm a truck driver and know that is used sometimes as an excuse to be late. Checked with his supervisor and is true. No problem, make an appointment for the following day. Waited 4 hours. No call, no show. I'm a little annoyed right now. Spent 2k at the store and not getting the professionalism as Homie claims. This comes after waiting a week for the appointment

Home Depot straight up blew me away today. The way the treated me, my family and especially my dog,…read morewas really great. I say all that as a now wavering, formerly super dedicated Lowe's guy with probably 100+ trips under my belt. From the second I walked in, the customer service was on point. Multiple employees checked in with me without me having to go find anybody. There was even a greeter up front talking about one of their services, but it wasn't pushy. Just solid, professional interaction. Here's what really did it for me. I came in looking for a zero gravity chair. Asked about it out in the outdoor section and at first it looked like they didn't have it. No big deal, I was already moving on. Instead, my man took the time to check again, scan deeper, realized there might be some in another section, then came and found me. Didn't point. Didn't wave me off. Came and got me and said "hey brother, follow me, I think we've got it," and walked me straight to it. That follow through is what separates good from great. I had three different employees engage with me during that visit and I didn't have to chase a single one of them down. I've had plenty of good experiences at Lowe's, but I can count on one hand the number of times I've had that level of proactive help. Most of the time you're trying to find somebody, and even when you do it's not their department or they're not sure. Today, Home Depot took a clear step ahead for me. Aside from them giving me the chair for free, I couldn't have asked for anything more.

The first Saturday of the month they offer a free building class for children. We have been to four…read moreclasses and it's really fun and hands on. After the class we usually shop they have everything here! Even Christmas lights and house plants! Staff is always welcoming and nice. Prices are affordable and sometimes even cheaper than Walmart.

Writing a review to shout out Kai for helping me find my bulbs. Sounds simple but she was honest…read moreabout the inventory situation. I bought all the remaining boxes. Store was clean. Actually quiet. Will definitely be back.

This Lowe's is just like any other. They offer a good variety of materials for home renovations,…read morelandscaping, plumbing, electrical...anything you may need. Quality of the material is sometimes a bit questionable, depending on what you're needing. Pricing is ok, and they offer a discount when using your Lowe's credit card. The one thing this location lacks is customer service. We recently ordered something online and the only option was to have it delivered to store. When I arrived at the store, it took me a while to find an associate, I asked where I picked up online orders and they directed me to the right area. Got over to online order area where I found a screen and scanned a barcode from my confirmation email. Then you have to wait for an associate to come...after about 10 minutes of waiting we finally flagged someone down to begrudgingly help get our order from the storage room. Perhaps hiring more people would help with the lack of customer service, or better training. Either way, I will probably avoid this location or go to their competitor to fill future needs.

Lowes should be ashamed of themselves. I purchased a craftsman riding mower 10 days ago. Delivery…read morewent well. But when I used the mower the throttle was floating(not staying in position). Lowes picked it up and delivered another one. This one was a huge disappointment. Evidently this one had been wrecked at the front end. Packing tape was holding the lights in and 1/2 gaps around the lights, down the side and where the hood met the frame. The guy that picked that one up was shocked. He took pictures of the damage. He said there no gas in it. Well thats how they brought it. Its never been moved since the delivery. The one star is for all the delivery and pick up guys. They were great! Lowes you are a disappointment and I've got pictures to prove it.

No store associate to be found in any section to help you with what you need to find..read more