When we first purchased our manufactured home here we were advised of our monthly rental rate which was obviously important in order to know what our total house payment would be. After three months of paying that rate for our rent we received a bill saying we were quite a bit of money behind. When we tried to inquire at the office as to how that could be it was impossible to ever find anyone available and we couldn't get a return call. We were able to determine they were charging us a much higher rent than we were originally given. The amount was also above the amount allowed by rent control. We were able to get the rent control information through someone at the City of upland. We had to write to the main office with all of the details and supporting documentation to resolve our problem. Once it got to that point they were quick to resolve our problem but it was very frustrating trying to deal with the office. read more