Compared to the oak tree facility this place stinks in food…read moreand experience! Their physical therapist were right on and the only ones who knew what they were doing especially Rocco!

The amount of rage and trauma my mom and family have received and are still trying to recover from…read morethis facility is insane. In October of 2022 my grandfather was abandoned by his wife and other children and was committed to this facility. He received tremendous amount of abuse, neglect and trauma from this other children, wife and "medical professionals" when he was under this facility's "care" I went to visit my grandfather after he was abandoned here with my mom to see how he was and what we came upon was truly what I can say a loss in humanity. My grandpa was TIED to his wheelchair with multiple bruises on his hands and arms.... He started crying when he saw us due to wanting to go use the restroom for over an hour. I inquired about why he was restrained to his wheelchair and his "nurses " stated he was a "flight risk" (mind you... my grandpa couldn't even walk much more than a few steps due to his medical restrictions that made it very painful for him to walk much) I then proceeded to remove his restraints... clearly upset and frustrated with the lack of care and compassion for the elderly or disabled at this facility. I went to speak to another nurse who was supposed to be a "head nurse " and inquired about the restraints again and she said that my grandpa was a "fall risk" I don't get it... which one is he? When I brought up what the other nurse stated she was trying to gaslight and manipulate the situation to both where I then questioned why they had other patients tied to a railing with their wheelchairs (there were 2-3 other people who were tied to the railing while sitting in their wheelchairs). If you live and value your family and elderly individuals in your home please do not let them come here... take the extra time and research and drive that extra 20 min to see them instead of bringing them here. My grandfather has passed since his stay here... he passed on my birthday and I will forever be grateful that he chose such a beautiful day to leave this world and become my angel. RIP grandpa 3/2023 I hope this place gets shut down or in some Miracle they hire compassionate individuals who actually care for the elderly and disabled.

I'm in a new place n still need to deal w new vista for A couple of issue…read more When I was getting ready to move, they decided to get one of the nurses to pack all my stuff up and a bunch of it never showed up at my new place like my iPad now they trying to tell me that they don't know what happened to it and it's not their problem The fuck it is

Everything is good except for most CNAS won't help me get to and from the bathroom Hosea and Shey…read moreare the only ones who help me to the bathroom and back

Strong rehab and nursing teams. The CNAs are very nice and responsive, they really care. Facility…read moreis clean. I found the food to be good, and they offer alternatives if you want something else. I would recommend this place.

Ok so I'm finally going to share my experience with you all…read more My mom was in their care for just a couple of months. They won't work with you if you have Kaiser Permanente Insurance so we had to switch to Cigna. They transferred my mom to Culver City Hospital after I was told she would go to Cedars-Sinai for a few days to be evaluated. Do Not let them send your loved one to Culver City Hospital ever! My mom was starting to walk with her walker before they sent her there and now she still can't walk. She had a broken ankle from a fall but was 100% healed. Physical therapy at North Valley Nursing were the only one's caring and listening to my mom. They don't record or track the patients bowel movements from constipated to diarrhea, their pain or pain when urinating and they don't track when they aren't eating. The business office asked why I didn't come to them with my concerns...what the F! Why didn't your staff pay attention and say anything to the Head Nurse for my mom! Oh, I know why...because even when I expressed to the Head Nurse that I thought mom had "another" UTI she did contact the Dr. like I asked but just told me thy were giving her Imdiom for her diarrhea. Within 4 days I get a call that they have called 911 and are sending her to the ER, she's not eating, drinking and can't speak. They even told me the wrong Hospital that the ambulance was taking her to. We visited my mom about 5 days a week as my parents live in Sunland. I hope to God that Nurse isn't still employed there. She would never look up or engage me. It was like she just wanted me to walk away. Honestly this place was recommended to us but I'm telling you be careful. My mom was severely dehydrated and in kidney failure with a bad UTI. She spent 6 days in the hospital and was more alert and herself then when she was at North Valley Nursing. Trust me when I say I have seriously thought of reporting this place. I could continue with more but I hope this gives you an idea of how poorly they cared for her. Physical Therapy cared about my mom and would always update me, love them but the people who spend the most time with our loved one's need to pay better attention to them. I can honestly say at the new facility my mom has had no UTI's or health issues. Good luck if you use this Nursing Facility.

Manuel Salguero I am…read morewriting to express my deepest gratitude and to commend one of your exceptional Assistant Nurses who recently cared for me. Manuel (Manny) Salguero From the moment I met him, Manny demonstrated extraordinary compassion, professionalism, and dedication. He went way above and beyond in making me feel comfortable and cared for during what could have been a very difficult time for me and my family. What stood out the most was his warmth and attentiveness. He took the time to get to know me, treating me not just as a patient but as a person and a friend. His kindness and humor brightened my days, and he ensured that I always felt at ease. Not once did he make me feel rushed or overlooked, even when the Health Care Facility was clearly busy. Moreover, Manny was incredibly understanding and accommodating with my family. He never hesitated to answer all our questions, kept us informed every step of the way, and always welcomed my family during visits without making them feel like they were intruding. His patience and care made all the difference to me during this challenging time. I truly believe that Manny embodies the highest standards of nursing and patient care. He is a credit to Oak park Healthcare and I hope this letter reaches those who can recognize Manny for his outstanding contributions. Please extend my heartfelt thanks to him on behalf of my entire family. I am I forever grateful for the care he provided and the peace of mind he gave to us all. Sincerely, Patrick J. Romero

Thank you for the good care of Nurses, Assistants and the director's team that provides such a…read morecomfort and great services to my Mother and other living elderlies. Your work will be remembered, appreciated and quoted the best. Wish you the best, SAM

My aunt is a resident there & I really like how friendly the staff is, and seem so committed to…read morecare. I've been to a few assisted living places and this one is clean, fresh-smelling, and very inviting. She has been there for several years and seems very content and well-cared for.

I have a great friend who lives there and I made so many new friends. The place is super clean and…read moresafe and the staff are very careful and friendly. The food is good, there's a movie theater, they throw parties, there's a cafeteria, all the residents are happy there. I feel very safe knowing that my great friend is in good hands. I highly recommend it.

My grandmother has stayed here and recently passed away. While collecting her stuff we asked the…read morestaff if they still had a statue of hers (which was previously in her room). We saw the staff member go back to "check" and claim they didn't have it. Months passed and we called again to check and they somehow found it shattered in pieces. We were not provided an explanation of how it became shattered and the most disgusting part of this situation is that the statue was left with her hands holding up her middle fingers (and the rest of her fingers removed). Based on how the statue is designed, it would be impossible for this to be an accident from the shattering. This deliberate action is so slimy and left a bad place in our hearts.

My Aunt now resides at Foothill Retirement and I couldn't be happier with the entire staff, the…read morelocation in a residential neighborhood, with an acre of gated property and lots of mature trees and lovely landscaping that we both enjoy. I reviewed six places locally, and found the one closest to home was the Best, with a staff that treats everyone like family. They have been there for nearly one hundred years, and I am so grateful they had room for my Aunt at this time. I feel fortunate to be able to entrust her to their care, and visit her myself every day.

I have a relative who resides in this facility and was attacked in her room on Dec. 12 2023 by…read moreanother patient and suffered a devastating injury to a surgically repaired upper extremity. The facility failed to report the injury/attack to law enforcement or the Dept. Of Health as required by law. They now deny that my relative was injured by this other patient? Fact remains... before the incident she could use her arm, now she cannot. AT ALL

My 95-year-old mother spent a little over three weeks at High Valley Lodge after a hospitalization…read morethat left her too weak to return to her home. Not only did she get good medical attention but was treated so lovingly by all of the staff. I was also impressed with the thorough record-keeping regarding her condition and the quick response time I got from the staff when I called with questions . Thanks to the care she received and the hard work of her physical therapists she was able to return home and live on her own again. Our family is truly thankful to all who were involved with her care at high Valley Lodge!

I deeply regret ever putting my father in this facility. He experienced theft my father had named…read morebrand clothing and crystal items we wanted for him to feel comfortable, his personal property was stolen and money we took for him to purchase goodies was taken as well. Meds that were given were not needed. He had soars under his waist from lying around with no help to move around. He fell from his bed and didn't like their food. So we took his favorites on a daily basis. His food was thrown away. After the COVID-19 7days restrictions were completed he was never given a health plan the family was not called to let them know of Physical therapy was needed to help him move around. No special diet was needed. Then why? were they given my dad purred food. He lost a lot of weight and in 1 month time got sicker. He was a active dyeing patient but still deserved respect and well treatment. I am filling a small claim for damages, stolen property, and neglections. Everyone loved ones' deserve to be happy in there resting place of home away from home, unfortunately my dad wasn't.

This place truly deserves zero stars. Please do your research before you take your loved one there…read more We took my grandfather there and had to take him out within 2 weeks of him being there. Horrible place and horrible service. Covid restrictions gives them an excuse to be more lazy. Went there twice to visit my grandpa (from behind the window) had to ring the bell 8-9 times for someone just come by the door while I could hear them talk. The lady came to the door seemed annoyed as if we were asking her to do us a favor lol. She finally went to his room pretended to open the window so we could see him from the outside, she told us the window was "locked" and to call him instead or to come back on Monday... Tried calling him 5 times, the operator connected me to his room but the phone just kept ringing.... none of my family members were able to see or speak with him during the time that he was there. They feed them garbage food and give them sleeping pills. I'm not sure how they are still in business. It's very questionable. We asked them to pack his things so they can release him, they told us they can't lol. We had to speak with their supervisor. This place is a joke. Please reconsider if you are planning on taking anyone here.

We had a very positive experience with Verdugo Valley Skilled Nursing in Montrose. A relative of…read moremine needed physical therapy following an injury, and we ultimately chose this facility. We were very happy with our decision. The location is in a lovely neighborhood, close to home and very easy to get to, which made visiting much more convenient. The environment is welcoming and comfortable, and what stood out to us the most was how kind, caring, and empathetic the staff were. Everyone we encountered treated my relative with patience, compassion, and respect. Going through an injury and recovery can be a difficult and stressful experience, so having a supportive team made a meaningful difference. We truly appreciate the care and kindness shown throughout the recovery process and would recommend Verdugo Valley Skilled Nursing to anyone looking for a caring environment and supportive physical therapy experience.

I am very grateful that my mom had the opportunity to stay at this facility. The facility is clean,…read morewell maintained, and welcoming. The staff is professional, caring, and attentive. Every time I visited, my mom was clean, comfortable, and well dressed, which gave our family great peace of mind. I would like to thank all of the staff, especially the administrators, for their kindness, support, and dedication. We are taking my mom home now and hope to care for her there, but if she ever needs skilled nursing care again, we would not hesitate to return to this facility. Thank you for everything you have done for our family.

My father is receiving top care here as he recovers from hip surgery. The staff is wonderful and…read moreattentive to our family and father's needs.

I broke my femur, I went to The Grove. I fought it and…read morefought it, I did not want to go. This is THE BEST care I have ever received. Shannon the social worker, Holly the head nurse, PT, Eileen and Rene, "little Lilly the CNA, Carmen, RN, I couldn't possibly name everyone that helped me. I know I would not be where I am at today without each and every one of them. I would definitely recommend The Grove. Thank you to all the staff for the excellent care