Amazing amazing place! My father was brought here for long term care living and so far it has been…read more5 starts!! The nurses, staff, cleanliness, the entire ambiance of this healthcare center is excellent and I am so grateful that my father is being taken care of here! Thank you soo much!

Compared to the oak tree facility this place stinks in food…read moreand experience! Their physical therapist were right on and the only ones who knew what they were doing especially Rocco!

My dad has been a resident at New Vista Nursing for over a year. The staff are all living angels…read more Every time I come to visit, this facility is always clean. The staff always answers my questions. I meet with my dad's social worker quarterly and the nurse always calls me when my dad has change in his health. You will feel confident in New Vista if you need to place your loved one in a nursing facility

I'm in a new place n still need to deal w new vista for A couple of issue…read more When I was getting ready to move, they decided to get one of the nurses to pack all my stuff up and a bunch of it never showed up at my new place like my iPad now they trying to tell me that they don't know what happened to it and it's not their problem The fuck it is

Strong rehab and nursing teams. The CNAs are very nice and responsive, they really care. Facility…read moreis clean. I found the food to be good, and they offer alternatives if you want something else. I would recommend this place.

Ok so I'm finally going to share my experience with you all…read more My mom was in their care for just a couple of months. They won't work with you if you have Kaiser Permanente Insurance so we had to switch to Cigna. They transferred my mom to Culver City Hospital after I was told she would go to Cedars-Sinai for a few days to be evaluated. Do Not let them send your loved one to Culver City Hospital ever! My mom was starting to walk with her walker before they sent her there and now she still can't walk. She had a broken ankle from a fall but was 100% healed. Physical therapy at North Valley Nursing were the only one's caring and listening to my mom. They don't record or track the patients bowel movements from constipated to diarrhea, their pain or pain when urinating and they don't track when they aren't eating. The business office asked why I didn't come to them with my concerns...what the F! Why didn't your staff pay attention and say anything to the Head Nurse for my mom! Oh, I know why...because even when I expressed to the Head Nurse that I thought mom had "another" UTI she did contact the Dr. like I asked but just told me thy were giving her Imdiom for her diarrhea. Within 4 days I get a call that they have called 911 and are sending her to the ER, she's not eating, drinking and can't speak. They even told me the wrong Hospital that the ambulance was taking her to. We visited my mom about 5 days a week as my parents live in Sunland. I hope to God that Nurse isn't still employed there. She would never look up or engage me. It was like she just wanted me to walk away. Honestly this place was recommended to us but I'm telling you be careful. My mom was severely dehydrated and in kidney failure with a bad UTI. She spent 6 days in the hospital and was more alert and herself then when she was at North Valley Nursing. Trust me when I say I have seriously thought of reporting this place. I could continue with more but I hope this gives you an idea of how poorly they cared for her. Physical Therapy cared about my mom and would always update me, love them but the people who spend the most time with our loved one's need to pay better attention to them. I can honestly say at the new facility my mom has had no UTI's or health issues. Good luck if you use this Nursing Facility.

Manuel Salguero I am…read morewriting to express my deepest gratitude and to commend one of your exceptional Assistant Nurses who recently cared for me. Manuel (Manny) Salguero From the moment I met him, Manny demonstrated extraordinary compassion, professionalism, and dedication. He went way above and beyond in making me feel comfortable and cared for during what could have been a very difficult time for me and my family. What stood out the most was his warmth and attentiveness. He took the time to get to know me, treating me not just as a patient but as a person and a friend. His kindness and humor brightened my days, and he ensured that I always felt at ease. Not once did he make me feel rushed or overlooked, even when the Health Care Facility was clearly busy. Moreover, Manny was incredibly understanding and accommodating with my family. He never hesitated to answer all our questions, kept us informed every step of the way, and always welcomed my family during visits without making them feel like they were intruding. His patience and care made all the difference to me during this challenging time. I truly believe that Manny embodies the highest standards of nursing and patient care. He is a credit to Oak park Healthcare and I hope this letter reaches those who can recognize Manny for his outstanding contributions. Please extend my heartfelt thanks to him on behalf of my entire family. I am I forever grateful for the care he provided and the peace of mind he gave to us all. Sincerely, Patrick J. Romero

Thank you for the good care of Nurses, Assistants and the director's team that provides such a…read morecomfort and great services to my Mother and other living elderlies. Your work will be remembered, appreciated and quoted the best. Wish you the best, SAM

My aunt is a resident there & I really like how friendly the staff is, and seem so committed to…read morecare. I've been to a few assisted living places and this one is clean, fresh-smelling, and very inviting. She has been there for several years and seems very content and well-cared for.

I have a great friend who lives there and I made so many new friends. The place is super clean and…read moresafe and the staff are very careful and friendly. The food is good, there's a movie theater, they throw parties, there's a cafeteria, all the residents are happy there. I feel very safe knowing that my great friend is in good hands. I highly recommend it.

My grandmother has stayed here and recently passed away. While collecting her stuff we asked the…read morestaff if they still had a statue of hers (which was previously in her room). We saw the staff member go back to "check" and claim they didn't have it. Months passed and we called again to check and they somehow found it shattered in pieces. We were not provided an explanation of how it became shattered and the most disgusting part of this situation is that the statue was left with her hands holding up her middle fingers (and the rest of her fingers removed). Based on how the statue is designed, it would be impossible for this to be an accident from the shattering. This deliberate action is so slimy and left a bad place in our hearts.

My Aunt now resides at Foothill Retirement and I couldn't be happier with the entire staff, the…read morelocation in a residential neighborhood, with an acre of gated property and lots of mature trees and lovely landscaping that we both enjoy. I reviewed six places locally, and found the one closest to home was the Best, with a staff that treats everyone like family. They have been there for nearly one hundred years, and I am so grateful they had room for my Aunt at this time. I feel fortunate to be able to entrust her to their care, and visit her myself every day.

I have a relative who resides in this facility and was attacked in her room on Dec. 12 2023 by…read moreanother patient and suffered a devastating injury to a surgically repaired upper extremity. The facility failed to report the injury/attack to law enforcement or the Dept. Of Health as required by law. They now deny that my relative was injured by this other patient? Fact remains... before the incident she could use her arm, now she cannot. AT ALL

My 95-year-old mother spent a little over three weeks at High Valley Lodge after a hospitalization…read morethat left her too weak to return to her home. Not only did she get good medical attention but was treated so lovingly by all of the staff. I was also impressed with the thorough record-keeping regarding her condition and the quick response time I got from the staff when I called with questions . Thanks to the care she received and the hard work of her physical therapists she was able to return home and live on her own again. Our family is truly thankful to all who were involved with her care at high Valley Lodge!

The staff is excellent and obviously their patience are their top priority…read more Staff members really go out of their way to make sure their patience are stimulated with events, recreational activity, physical therapy and an overall loving and caring environment. I am the son of one of the patience and she has been in this facility for quite a while due to overall incompacitatiion. As far as I am concerned, she is treated more like a family member then a patient and they are always informing me if any event occurs with my mother out of the ordinary. Very impressed, secure and satisfied knowing my mother is in a facility that is so loving. Great Job!!!

I deeply regret ever putting my father in this facility. He experienced theft my father had named…read morebrand clothing and crystal items we wanted for him to feel comfortable, his personal property was stolen and money we took for him to purchase goodies was taken as well. Meds that were given were not needed. He had soars under his waist from lying around with no help to move around. He fell from his bed and didn't like their food. So we took his favorites on a daily basis. His food was thrown away. After the COVID-19 7days restrictions were completed he was never given a health plan the family was not called to let them know of Physical therapy was needed to help him move around. No special diet was needed. Then why? were they given my dad purred food. He lost a lot of weight and in 1 month time got sicker. He was a active dyeing patient but still deserved respect and well treatment. I am filling a small claim for damages, stolen property, and neglections. Everyone loved ones' deserve to be happy in there resting place of home away from home, unfortunately my dad wasn't.

ZERO STARS!!!! F-THIS PLACE. GO SOMEWHERE ELSE. SPARE YOURSELF AND YOUR FAMILY MEMBERS THE TORCHER…read more Their website lies to us. They have, at the bottom a 4.9/5 (see photo) but when reviewing further... yelp was 3.6/5 and google was 3.7/5. That's pretty far off! LIERS! What a horrible experience! Terrible service and help. They act as if they don't receive report from accepting facilities and don't seem to know anything. They can't answer any of my questions right and it appears as if they don't know anything. My mother is at end of life and still, they try to keep her going despite the fact that she's in hospice care. I was told that she was a "full-code" when she's at "end-of-life" and her wishes was to go when the time came. They never bother to verify this information. They shoved my dying mother in a room with 5 other individuals, robbing my mother and family the dignity she deserves and requested. They kept trying to feed her over and over again despite the fact that there's a doctor's order for "nothing by mouth" (or NPO). She's unable to swallow, eat or drink and they were shocked when we stopped them. According to them, they never got report (of course they did because that's how the ambulance EMTs work). According to them they didn't have notes (which they did because the EMT hands it to them and I also received the same copy). Should they have read the notes, they would have seen the (in all caps) "DO NOT RESUSCITATE / DO NOT INTUBATE". When I started asking them questions about my mother... they stated that she was a "full code" which was just not true. According to the DON (director of nursing) my mother is not on NPO and tolerated 25% of her diet (despite the fact that she has dysphasia and hasn't swallowed or eaten in 10 days). Not only did the DON tell me this, he stopped me mid conversation (just after I introduced myself and told him who/were my mom is) to 'correct' me, stating that she was on a liquid diet and not NPO... he was rude and off putting. This shocked me because I wasn't rude nor did I come at him in a rude manner. I only walked in and sat down (and only after introducing myself and asking if I could). He stated that I was robbing my mother of her dignity when I advocate on her behalf... as she has been nonverbal 9+ months. The only one 'robbing' anyone of anything was this facility, the nursing staff and this DON. They almost robbed my mother of her wishes and robbed my family and I of my mother having the death she requested. As we were walking to my mothers bedside to do an "assessment", I stated to him once more that she's not able to swallow and it shocked me that I'm told otherwise, to which he replied "if you don't like the services here, then you can leave to another facility. Unprofessional and rude. Horrible experience at my mother's end of life. Oh... and BTW, I reached out to her hospice doctor, who also was surprised to hear that a liquid diet was provided to her... despite her being NPO. The doctor ended up clearing it up and informed (the then uninformed DON) that she was, indeed, NPO. Before anyone wonders if I'm just a grieving family member... I am... but I am also a registered nurse and have a pretty good understanding of what's happening and going on. I might not know how a SNF functions 100%, but I certainly know how to show compassion to a family member when their loved ones die. Am I angry? Hell yeah I am. But I am also level headed and compassionate. I'm looking to move my mother out of here before her death to not only bring peace to her when her time comes, but to also provide a caring and compassionate hospice for my family members to grieve. This place does not do this. HORRIBLE!!! HORRIBLE!!! HORRIBLE!!! Also, why did the Director of Nursing (DON), Augustine Akioya, place a 5 star review for this facility and not indicate that he is currently the administrator for this facility anywhere? He made it sound like someone who used this facility commented on it (see image below). Why did he do this?? To inflate their horrible star review. Skip this place. Don't put your family through this.

Facilities maintained moderately well by non-professional cleaners and staff. Non-professional…read morenursing staff, in fact staff not even trying to be professional. No attempt to care for residents. Poor administration,

My father is receiving top care here as he recovers from hip surgery. The staff is wonderful and…read moreattentive to our family and father's needs.

I broke my femur, I went to The Grove. I fought it and…read morefought it, I did not want to go. This is THE BEST care I have ever received. Shannon the social worker, Holly the head nurse, PT, Eileen and Rene, "little Lilly the CNA, Carmen, RN, I couldn't possibly name everyone that helped me. I know I would not be where I am at today without each and every one of them. I would definitely recommend The Grove. Thank you to all the staff for the excellent care