Compared to LVH, this is the best care you could receive in Scranton. 5 stars in Lackawanna county,…read moreprobably 3 if compared nationally. They took care of my mom which is more than I can say about Lehigh Valley Hospital in Dickson city. They completely dismissed and discounted my mother's complaints and sent her home with a broken bone in her spine. Fortunately, the doctor's here took a fresh look and found this fracture and a couple other problems that had been ignored by her other primary care doctors. The ER Dr. White was amazing and had wonderful bedside manner. He actually seemed to care, how incredible is that?! Nothing like getting a full explanation on the current care and future plan for helping my mother get out of the hospital and continue on in her golden years. Everyone was great during our visit to the ER and we appreciate all the loving care my mother received here.

To be clear everyone I've dealt with except this one person was very cordial and professional. This…read morereview is specifically about the operator that schedules surgery. I think maybe she's overworked or at the end of a long career but somewhere along the line she forgot she deals with people who are about to have a life altering procedure. Long story short, she called to setup my HEART surgery and as soon as we hung up I realized I had a question about some testing that I needed done before my HEART surgery so I called right back and got her voice mail. I left a short message that I had a quick question and if she could call me back I'd appreciate it. After three days and two more messages, I called a deferent number and was able to get the answers. On the fourth day I get the long awaited call back. She started of in a short quip tone. I'm not exactly sure what her initial question/statement was but I just said "oh, thanks for calling back but I called the number on my paperwork and was able to get the answers I need. Apparently she took that as an insult and dropped the guilty person old stand by response "WELL I'M NOT JUST SITTING AROUND WAITING FOR YOU TO CALL!". YES ma'am you are. That's the line of work you chose. You provide customer service via the phone. THAT IS YOUR JOB!! She went on to scold me with how many calls she takes and how many doctors she works for. Maybe my complaint sounds petty and if this was about a food order or parts fir a car I would agree. Its not though, it's about HEART surgery.

Start to finish. Welcoming , reassuring. Clear…read morecommunication and explanations! Each member of the support staff and the professional personnel are to be commended for the work they do.

I want to start out by saying that I had a problem and I needed a mammogram immediately but when I…read morecalled I was told I needed to leave a message for someone and that she would call me back . She called me back 2 Days Later yes 2 Days Later and told me she could not schedule me a diagnostic mammogram without me having a previous mammogram. The previous mammogram was out of state and it would take 3 weeks to get but they DID have the paperwork/REPORT. They needed the scan. I tried to get the previous scan quicker but I couldn't. I call back and left a message for this woman telling her I was in terrible pain and that I tried to get the previous scan quicker but it would still take 3 weeks . This is the Clincher I never got a call back. So I called a different place told them I haven't had a scan in 8 years and I got in. I gave this place a one because it took two days to get back to me originally and then I never got a second call back. I thought when you had an emergency they would get you in quicker not a chance no one cares I mean they don't care

My fiancé had a face laceration and another urgent care wouldn't see him due to it being right…read moreabove his eye. We came here and Vincent the PA did absolutely amazing. He shut it so it will heal perfectly and was so gentle to the area. They didn't take our insurance due to being out of state but all the staff was so sympathetic and kind to us; from reception, to nurse to PA to PA student! It was also very quick. Definitely recommend this place and Vincent the PA!

The front desk lady was not nice, snotty and had an attitude with the man and his little boy in…read morefront of us. If you're going to work in healthcare, you should actually care about the health of your patients coming in, rather than acting like they are inconveniencing you. Also very ugly sweatshirt.

Had stage 3 throat cancer & Dr that i see & there staff are very good respectful I've been a…read morepatient for 10 yrs Now definitely no complaint

Poorly organized and deliberately denied the information I needed by playing dumb. Ignored my…read morecoverage because they prefer cash of a preferred insurance company. Pay doctor's fees for a PA.

I wish I read the reviews on here instead of Google before coming to this place…read more.. If i could give this place negative stars I would. AVOID THIS URGENT CARE AT ALL COSTS - Completely Unprofessional and Negligent!! I've never written a negative review before, but my experience with this urgent care was so unacceptable that I feel obligated to share it. I visited on February 5th for vertigo and was met with a series of issues that reflect gross mismanagement and disregard for patient care. 1. Two-Hour Wait in a Room With No Explanation After being taken into a room, I sat for two full hours without any communication from staff. No updates, no nurse, no doctor--just left sitting there. That alone would have warranted concern, but unfortunately, it only got worse. 2. Wrong Blood Test Results As someone on an immunosuppressant, my white blood cell and vitamin D levels are always low--this is well-documented. The results they gave me were completely normal, which immediately raised red flags. I followed up with my neurologist the next day and had my labs redone. Sure enough, the new results matched my usual levels--not the ones provided by this urgent care. This suggests either a mix-up or a serious error in reporting results. 3. Prescription Nightmare I was prescribed Zofran for vertigo I have been having for days and was told it would be ready within an hour. The pharmacy never received the order. I had to call multiple times over FOUR DAYS (Wednesday through Saturday), and each time I was told it would be sent over. I finally got my medication five minutes before the pharmacy closed on Saturday. Absolutely unacceptable for something that should have been done the same day and was left dealing with my symptoms without medication. 4. Unauthorized and Mysterious Billing Then, on May 22nd (over 3 months later) I was suddenly charged $164 from my bank account without any prior notice or explanation. When I called, I was rudely told, "Well, that would be your deductible..." My deductible for urgent care is $50, not $164. And even if there was an issue, why wasn't I billed at the time of service instead of nearly four months later? I called to dispute the charge and was told someone would call me back. No one ever did. At this point, I've involved my lawyer because this kind of billing practice is highly questionable, if not illegal. This urgent care failed on every single level. Communication, accuracy of medical testing, timely delivery of care, and responsible billing. I should have written this review after the prescription fiasco, but the billing issue was the final straw. If you value your health, your time, and your money, go elsewhere. This clinic has demonstrated a complete inability (or unwillingness) to provide even basic patient care. They do not do their jobs, and I do not trust them, and definitely will never step foot in this place again.

Complete scam artists! They will tell you anything on the phone just get you in the door and swipe…read moreyour insurance card. The receptionist is a complete liar, and I will be disputing any and all charges with my insurance company. I will also be reporting them to the attorney general of PA, and any other medical regulatory agency federal and state-wide. Malpractice to the fullest degree, and they should all be ashamed of themselves for representing the medical profession. This "urgent care" is completely incompetent, and they can not handle anything more than the common cold.

Would give negative stars if I could. Was misdiagnosed by this Dr. Vale as having a tear in my…read moreretina. 2 other retina specialists said no tear exists whatsoever. He wanted to perform laser surgery asap on what? Didn't see him for laser correction, but a Board Certified Opthalmologist should know what they're doing no?Missing and antiquated equipment unlike the other specialists. Even the eye drops took forever to dialate the eyes unlike the others I saw. I confronted Dr Vale with his diagnosis and he said something like it could be mistaken as something else in medical jargon. Either a tear exists or it doesn't period requiring surgery. If scheduled I'd probably have only one eye. Thankfully I took the time to get other opinions. Billing was also odd at 4 months late and what am I paying for anyway a misdiagnosis? Scary - something is really wrong. If you value your eyes do yourself a favor and RUN DON'T WALK!!!

My vision is worse than when I went in. Keeps saying I have dry eyes but, I don't feel like my eyes…read moreare dry and I'm constantly putting in eye drops anyway.

Rude staff foul language used constantly I respected…read morewaiting 3 hours to be seen by a doctor not satisfied with the stay at all

My son and his wife just had a baby at Moses Taylor that was scheduled to be done at General but…read morethey closed the delivery ward that day with no notice at all. Well that was a blessing in disguise. They have had a great experience with all the staff and doctors. The nurses are unbelievably nice, kind and helpful. I can't say enough about how well they treated my first grandson. Thank you to all of you at Moses Taylor.