The space is small, but by far my favorite for urgent care. They're efficient but don't make you…read morefeel like a number. I'm so glad I went here.

They turned me away even though i had an appointment online. The lady in the office loudly…read moreannounced that they weren't taking anymore patients and wouldn't hear it when i tried to explain that i was directed to go there and scheduled an appointment by one of the virtual doctors. Im not usually one to complain but that's terrible service.

made an appointment online for a time alot then was contacted to pre register. I show up to my…read moreappointment. there's no appointment in office for me. so when I start explaining the situation the woman at counter kept over talking me and cutting me off. she said I would have to wait so I did. an hour went by and I asked about how much longer. she said you left. I never left the building she points to where she stated. I looked over there for you and you weren't there. I was sitting in the exact seat she pointed too. when she took all my information the first visit to the window. she was "registering me". when I revisited the window she claimed I was never registered and now would have to wait another hour to two hours . this is absolutely ridiculous. once again I am trying to talk and explain and she continues to cut me off and speak over me not listening to any information I was providing. she is rude and has no "bed side manner". for clients who are coming in sick. if you don't want to do your job correctly please hire another person who wants to do their job properly. and who is listening and caring to your clients coming in to seek help.

I wish I read the reviews on here instead of Google before coming to this place…read more.. If i could give this place negative stars I would. AVOID THIS URGENT CARE AT ALL COSTS - Completely Unprofessional and Negligent!! I've never written a negative review before, but my experience with this urgent care was so unacceptable that I feel obligated to share it. I visited on February 5th for vertigo and was met with a series of issues that reflect gross mismanagement and disregard for patient care. 1. Two-Hour Wait in a Room With No Explanation After being taken into a room, I sat for two full hours without any communication from staff. No updates, no nurse, no doctor--just left sitting there. That alone would have warranted concern, but unfortunately, it only got worse. 2. Wrong Blood Test Results As someone on an immunosuppressant, my white blood cell and vitamin D levels are always low--this is well-documented. The results they gave me were completely normal, which immediately raised red flags. I followed up with my neurologist the next day and had my labs redone. Sure enough, the new results matched my usual levels--not the ones provided by this urgent care. This suggests either a mix-up or a serious error in reporting results. 3. Prescription Nightmare I was prescribed Zofran for vertigo I have been having for days and was told it would be ready within an hour. The pharmacy never received the order. I had to call multiple times over FOUR DAYS (Wednesday through Saturday), and each time I was told it would be sent over. I finally got my medication five minutes before the pharmacy closed on Saturday. Absolutely unacceptable for something that should have been done the same day and was left dealing with my symptoms without medication. 4. Unauthorized and Mysterious Billing Then, on May 22nd (over 3 months later) I was suddenly charged $164 from my bank account without any prior notice or explanation. When I called, I was rudely told, "Well, that would be your deductible..." My deductible for urgent care is $50, not $164. And even if there was an issue, why wasn't I billed at the time of service instead of nearly four months later? I called to dispute the charge and was told someone would call me back. No one ever did. At this point, I've involved my lawyer because this kind of billing practice is highly questionable, if not illegal. This urgent care failed on every single level. Communication, accuracy of medical testing, timely delivery of care, and responsible billing. I should have written this review after the prescription fiasco, but the billing issue was the final straw. If you value your health, your time, and your money, go elsewhere. This clinic has demonstrated a complete inability (or unwillingness) to provide even basic patient care. They do not do their jobs, and I do not trust them, and definitely will never step foot in this place again.

Complete scam artists! They will tell you anything on the phone just get you in the door and swipe…read moreyour insurance card. The receptionist is a complete liar, and I will be disputing any and all charges with my insurance company. I will also be reporting them to the attorney general of PA, and any other medical regulatory agency federal and state-wide. Malpractice to the fullest degree, and they should all be ashamed of themselves for representing the medical profession. This "urgent care" is completely incompetent, and they can not handle anything more than the common cold.

Compared to LVH, this is the best care you could receive in Scranton. 5 stars in Lackawanna county,…read moreprobably 3 if compared nationally. They took care of my mom which is more than I can say about Lehigh Valley Hospital in Dickson city. They completely dismissed and discounted my mother's complaints and sent her home with a broken bone in her spine. Fortunately, the doctor's here took a fresh look and found this fracture and a couple other problems that had been ignored by her other primary care doctors. The ER Dr. White was amazing and had wonderful bedside manner. He actually seemed to care, how incredible is that?! Nothing like getting a full explanation on the current care and future plan for helping my mother get out of the hospital and continue on in her golden years. Everyone was great during our visit to the ER and we appreciate all the loving care my mother received here.

To be clear everyone I've dealt with except this one person was very cordial and professional. This…read morereview is specifically about the operator that schedules surgery. I think maybe she's overworked or at the end of a long career but somewhere along the line she forgot she deals with people who are about to have a life altering procedure. Long story short, she called to setup my HEART surgery and as soon as we hung up I realized I had a question about some testing that I needed done before my HEART surgery so I called right back and got her voice mail. I left a short message that I had a quick question and if she could call me back I'd appreciate it. After three days and two more messages, I called a deferent number and was able to get the answers. On the fourth day I get the long awaited call back. She started of in a short quip tone. I'm not exactly sure what her initial question/statement was but I just said "oh, thanks for calling back but I called the number on my paperwork and was able to get the answers I need. Apparently she took that as an insult and dropped the guilty person old stand by response "WELL I'M NOT JUST SITTING AROUND WAITING FOR YOU TO CALL!". YES ma'am you are. That's the line of work you chose. You provide customer service via the phone. THAT IS YOUR JOB!! She went on to scold me with how many calls she takes and how many doctors she works for. Maybe my complaint sounds petty and if this was about a food order or parts fir a car I would agree. Its not though, it's about HEART surgery.

Had stage 3 throat cancer & Dr that i see & there staff are very good respectful I've been a…read morepatient for 10 yrs Now definitely no complaint

Poorly organized and deliberately denied the information I needed by playing dumb. Ignored my…read morecoverage because they prefer cash of a preferred insurance company. Pay doctor's fees for a PA.

I fell on the steps of the apartment building I live in. My leg was behind me! My knee and my ankle…read moreboth hurt, Thank the Lord nothing was broken! I'm always well pleased with this office. I had Dr. Bufano for the first time. He was very professional and explained everything to me!'

As I'm reading these reviews, I can see I wasn't the only one who was turned away. I had a simple…read morepinched nerve in my neck and shoulder, and affliction as old as dirt itself, and they manipulated my symptoms and what came out of my mouth until they didn't have to treat me. And then told me to go to the ER. My doctor, the one with the degree, suggested that place knowing full well what was wrong with me. From what I see here, not wanting to work and wanting to go home seems to be their only goal here. It's a shame because an orthopedic urgent Care is a good idea, however it needs to be staffed with the right people. Ones who want to help, and are happy to do their job.

They put 2 things in my patient portal that I never said. Changed 2 of my medications to half the…read moredose. Contacted my doctor before I made any changes to my medications . She has no reason to change these medications.

I was in and out in 28 minutes. My nurse nina was very knowledgable and efficient. I will…read moredefinitely be going back.

So kind quick. Stay is great Never a bad experience Dr…read moreNirse nice. Dr Alberst soki d . They alm are

Absolutely terrible. I don't recommend.. if you want to wait an hour+ just for a checkup this is…read morethe place for you! (Even with no on in the waiting room) Staff is so rude and make this place terrible..

Great physician. I have been treated by Dr. Perrone for years and have zero comlaints. The office…read morehas always gone out of their way to work with my schedule, assist with insurance claims and prescriptions, and have always taken the time to address my questions and concerns.

Front desk lady needs to work on her people skills she gave attitude for no reason. If she has an…read moreattitude working during covid she should get a new job lol.

Start to finish. Welcoming , reassuring. Clear…read morecommunication and explanations! Each member of the support staff and the professional personnel are to be commended for the work they do.

I want to start out by saying that I had a problem and I needed a mammogram immediately but when I…read morecalled I was told I needed to leave a message for someone and that she would call me back . She called me back 2 Days Later yes 2 Days Later and told me she could not schedule me a diagnostic mammogram without me having a previous mammogram. The previous mammogram was out of state and it would take 3 weeks to get but they DID have the paperwork/REPORT. They needed the scan. I tried to get the previous scan quicker but I couldn't. I call back and left a message for this woman telling her I was in terrible pain and that I tried to get the previous scan quicker but it would still take 3 weeks . This is the Clincher I never got a call back. So I called a different place told them I haven't had a scan in 8 years and I got in. I gave this place a one because it took two days to get back to me originally and then I never got a second call back. I thought when you had an emergency they would get you in quicker not a chance no one cares I mean they don't care