They turned me away even though i had an appointment online. The lady in the office loudly…read moreannounced that they weren't taking anymore patients and wouldn't hear it when i tried to explain that i was directed to go there and scheduled an appointment by one of the virtual doctors. Im not usually one to complain but that's terrible service.

made an appointment online for a time alot then was contacted to pre register. I show up to my…read moreappointment. there's no appointment in office for me. so when I start explaining the situation the woman at counter kept over talking me and cutting me off. she said I would have to wait so I did. an hour went by and I asked about how much longer. she said you left. I never left the building she points to where she stated. I looked over there for you and you weren't there. I was sitting in the exact seat she pointed too. when she took all my information the first visit to the window. she was "registering me". when I revisited the window she claimed I was never registered and now would have to wait another hour to two hours . this is absolutely ridiculous. once again I am trying to talk and explain and she continues to cut me off and speak over me not listening to any information I was providing. she is rude and has no "bed side manner". for clients who are coming in sick. if you don't want to do your job correctly please hire another person who wants to do their job properly. and who is listening and caring to your clients coming in to seek help.

The space is small, but by far my favorite for urgent care. They're efficient but don't make you…read morefeel like a number. I'm so glad I went here.

The front desk lady was not nice, snotty and had an attitude with the man and his little boy in…read morefront of us. If you're going to work in healthcare, you should actually care about the health of your patients coming in, rather than acting like they are inconveniencing you. Also very ugly sweatshirt.

I have no idea what the level of care is. Needed medical help, came to this location. Online and…read moreposted sign on the window say they open at 9 AM. 9:15 in the morning doors are locked, no one will answer a phone, and it's pitch black inside. There is no notice, there's no alert, there's no message about being closed or possibly opening later. I'm so very happy I made the 25 minute drive from Springbrook Township.

So kind quick. Stay is great Never a bad experience Dr…read moreNirse nice. Dr Alberst soki d . They alm are

Absolutely terrible. I don't recommend.. if you want to wait an hour+ just for a checkup this is…read morethe place for you! (Even with no on in the waiting room) Staff is so rude and make this place terrible..

They put 2 things in my patient portal that I never said. Changed 2 of my medications to half the…read moredose. Contacted my doctor before I made any changes to my medications . She has no reason to change these medications.

I was in and out in 28 minutes. My nurse nina was very knowledgable and efficient. I will…read moredefinitely be going back.

Came here as a student & did rotations on the overnight hospitalist team and also another rotation…read morein labor and delivery. I enjoyed my experience here compared to Wilkesbarre general hospital. Everyone swears by the deliciousness of the smoothie bar (I personally never got it tho). Beware this is trauma center so the ED can be very chaotic at times with long waits for beds but they get to you eventually based on the severity & level of care needed to make you feel better. The labor and delivery ward here is the really good compared to the others I've been to; it also has a Nicu for babies. (But if I had to choose a place to deliver, Geisinger CMC in Scranton labor and delivery is so much nicer but better suited for moms with uncomplicated pregnancies as they don't have a NICU.) My main downside to coming here was how far away the parking lot was & can be challenging to find a closer spot. But to help they do have shuttles that runs till about 4am & can pick you up and take up to the front of the hospital.

Zero personalized care--you are just a numberFor such a massive health system in the…read moreScranton/Wilkes-Barre area, Geisinger's personalized service is horrible. As a new patient, you cannot call a doctor's office directly or speak to their local staff. Everything goes through a centralized call center. Even if a doctor's profile says they accept new patients and treat your condition, the call center will block you from scheduling if it doesn't match an exact term on their computer screen. You end up pawned off on available doctors with poor reviews, while the highly-rated doctors are booked out for a year. When you are on borrowed time, you need direct access to a doctor you choose, not automated call-center nonsense.

I was able to be seen right away and the staff was very nice. The doctor knew exactly what was…read morewrong and prescribed me meds that took care of the problem. I was in and out in 30 minutes.

During the visit everyone there was very friendly and nice, quick service - BUT - they prescribed a…read moremedicine with a ton of severe side effects (vomiting, nausea, diarrhea) that most doctors use as a third or fourth choice only when other medicines with much milder side effects would work. And this medicine was not even a first choice for this type of infection back in 2005 - over 10 years ago!! I was horribly sick for several days until i researched the medicine and stopped taking it. They gave me a lot of attitude on the phone but then called in a new prescription, but i was very sick and wasted money on the first prescription which should have never been prescribed in the first place. Two thumbs down.

What a rude and belittling individual. This person spoke into their computer more than they spoke…read moreto me, and very aggressively interrupted when I attempted to explain something. I won't be returning for anything.

If I could give no stars, I would. I had Dr. Sordoni as my PCP for years and had no complaints…read more This woman took her practice over when she retired, and so I ended up with her. I saw her exactly once, but dealt with her twice. The first time was during an unusually stressful time in my life. I asked her for meds to help me cope with stress and the myriad of physical symptoms I was experiencing as a result of it. She told me to "take a vacation" despite the fact that I had just confided in her that I was experiencing an extreme financial hardship, and said that I was "seeking pills." I'm a licensed mental health professional who has never been prescribed any kind of pills in my life other than occasional antibiotics and a scrip for acid reflux medicine that I never filled. It was quite discouraging that the one and only time that I had ever sought assistance with a mental health issue, I was made to feel like a drug addict. Needless to say, I rode that storm out over the next two years and didn't dare ask for help again. The second time I dealt with her was about a year later over the phone. I live alone and had a 104 fever and was dizzy. I called the office and begged, through a strained voice, if she could please see me or call an antibiotic in to my pharmacy. She insisted I had the flu and refused to schedule an appointment. I insisted she was wrong. I'm in my mid 30's. I know what the flu feels like, and this was not it. She hesitantly agreed to call in an antibiotic for me and asked what pharmacy I used. I called the pharmacy later that day. Nothing. I had a friend call later still after my voice had completely failed me. Nothing. I called the next day. No record of her sending anything. I got into my car and drove my very dizzy and borderline narcoleptic self to an urgent care clinic where I was diagnosed with an ear infection, a sinus infection, bronchitis, and a few other things. I left with an antibiotic. Go figure. I also got some cough syrup, pain relievers, ear drops and a nasal spray. They asked me why I hadn't made an appointment with my PCP. After telling them what had happened, they urged me to switch doctors. So I urge anyone reading this to do the same. If you expect to be taken seriously and treated like a semi-intelligent human being with any insight concerning your own body and needs, don't go to Dr. Desai.