Compared to LVH, this is the best care you could receive in Scranton. 5 stars in Lackawanna county,…read moreprobably 3 if compared nationally. They took care of my mom which is more than I can say about Lehigh Valley Hospital in Dickson city. They completely dismissed and discounted my mother's complaints and sent her home with a broken bone in her spine. Fortunately, the doctor's here took a fresh look and found this fracture and a couple other problems that had been ignored by her other primary care doctors. The ER Dr. White was amazing and had wonderful bedside manner. He actually seemed to care, how incredible is that?! Nothing like getting a full explanation on the current care and future plan for helping my mother get out of the hospital and continue on in her golden years. Everyone was great during our visit to the ER and we appreciate all the loving care my mother received here.

ER refused to look at or treat a large bleeding open wound on thumb. ER staff refused to provide…read morefirst aid and help redress bleeding wound after waiting in the waiting room for 2 hours. We asked for help to redress the wound but we were told to wait for someone else they didn't feel comfortable doing it. We had to seek medical care at regional hospital

I wish I read the reviews on here instead of Google before coming to this place…read more.. If i could give this place negative stars I would. AVOID THIS URGENT CARE AT ALL COSTS - Completely Unprofessional and Negligent!! I've never written a negative review before, but my experience with this urgent care was so unacceptable that I feel obligated to share it. I visited on February 5th for vertigo and was met with a series of issues that reflect gross mismanagement and disregard for patient care. 1. Two-Hour Wait in a Room With No Explanation After being taken into a room, I sat for two full hours without any communication from staff. No updates, no nurse, no doctor--just left sitting there. That alone would have warranted concern, but unfortunately, it only got worse. 2. Wrong Blood Test Results As someone on an immunosuppressant, my white blood cell and vitamin D levels are always low--this is well-documented. The results they gave me were completely normal, which immediately raised red flags. I followed up with my neurologist the next day and had my labs redone. Sure enough, the new results matched my usual levels--not the ones provided by this urgent care. This suggests either a mix-up or a serious error in reporting results. 3. Prescription Nightmare I was prescribed Zofran for vertigo I have been having for days and was told it would be ready within an hour. The pharmacy never received the order. I had to call multiple times over FOUR DAYS (Wednesday through Saturday), and each time I was told it would be sent over. I finally got my medication five minutes before the pharmacy closed on Saturday. Absolutely unacceptable for something that should have been done the same day and was left dealing with my symptoms without medication. 4. Unauthorized and Mysterious Billing Then, on May 22nd (over 3 months later) I was suddenly charged $164 from my bank account without any prior notice or explanation. When I called, I was rudely told, "Well, that would be your deductible..." My deductible for urgent care is $50, not $164. And even if there was an issue, why wasn't I billed at the time of service instead of nearly four months later? I called to dispute the charge and was told someone would call me back. No one ever did. At this point, I've involved my lawyer because this kind of billing practice is highly questionable, if not illegal. This urgent care failed on every single level. Communication, accuracy of medical testing, timely delivery of care, and responsible billing. I should have written this review after the prescription fiasco, but the billing issue was the final straw. If you value your health, your time, and your money, go elsewhere. This clinic has demonstrated a complete inability (or unwillingness) to provide even basic patient care. They do not do their jobs, and I do not trust them, and definitely will never step foot in this place again.

Complete scam artists! They will tell you anything on the phone just get you in the door and swipe…read moreyour insurance card. The receptionist is a complete liar, and I will be disputing any and all charges with my insurance company. I will also be reporting them to the attorney general of PA, and any other medical regulatory agency federal and state-wide. Malpractice to the fullest degree, and they should all be ashamed of themselves for representing the medical profession. This "urgent care" is completely incompetent, and they can not handle anything more than the common cold.

So kind quick. Stay is great Never a bad experience Dr…read moreNirse nice. Dr Alberst soki d . They alm are

Absolutely terrible. I don't recommend.. if you want to wait an hour+ just for a checkup this is…read morethe place for you! (Even with no on in the waiting room) Staff is so rude and make this place terrible..

Employed in this super amazing awesome Mountain View Rehab Center and I have to say I have never…read moreseen anything like it. The peace & harmonious environment along with the professionalism, care & love of the nurses & staff makes this place a diamond in the ruff. It's just a one of it's kind, unique place to have a dear & love one in.

Super friendly, great nurses and the best bed side manners…read moreMy Mom is there now. And I can not say enough about the staff This is more than a nursing home with all the in house activitys you would never know it's a nursing home. RECOMMENDED TO ALL

Rude staff foul language used constantly I respected…read morewaiting 3 hours to be seen by a doctor not satisfied with the stay at all

My son and his wife just had a baby at Moses Taylor that was scheduled to be done at General but…read morethey closed the delivery ward that day with no notice at all. Well that was a blessing in disguise. They have had a great experience with all the staff and doctors. The nurses are unbelievably nice, kind and helpful. I can't say enough about how well they treated my first grandson. Thank you to all of you at Moses Taylor.

The space is small, but by far my favorite for urgent care. They're efficient but don't make you…read morefeel like a number. I'm so glad I went here.

Super impressed a the quality of care, wait times and overall experience at Lehigh Valley. This is…read moremy first time here, usually I go down the Scranton, but my family member needed care quickly. The wait time was quick, she was triaged in just a few minutes and being treated just a few minutes after that. The facility is really clean and everything looks new and well taken care of. The team taking care of us was great and addressed all of our concerns. I'm definitely considering switching to this network next time someone in my family needs care!

January of 2025 I went to the lv er I was not feeling good it actually felt I was dying Could…read morebarely get off the couch. Could not eat drinking was hard So I finally decided to get checked. Called 911 for ambuance 2 very nice from the Blakely ambulance treated me well I get to the er and they do all they needed to do to get me set up in a room After I explained what was wrong they did a exray. Came back nothing wrong Dr asked me if I wanted to try and eat and I declined tellhig him if teels like I swallowed a watermelon So I was discharged. Two day later I continued to feel worse called a friend to come and take my dog so I can get back to a hospital She refused to take me back to lh stating it was a horrible hospital So she took me to wayne count there they did exrays and came back and told me my gallbladder needed to come out So it wasnt my imagination I was scheduled for surgery If I didnt need someone to take my dog God knows what would of happened This week I stupidly went back to lv and got the same dr I have for the gallbladder incident This time around I wish I just walked out Not only did they feel I didnt need to come the ambulance driver told me they wouldnt do anything and my blood sugar jumped to 453 because of a med I was taken given to me by yep lv And to make matters worse I felt like their laughing stock shame on you lv for making me or anyone else feel like this and its just not me I have read reviews The discharge nurse was rude and apparently did not have lessons in good manners