Compared to LVH, this is the best care you could receive in Scranton. 5 stars in Lackawanna county,…read moreprobably 3 if compared nationally. They took care of my mom which is more than I can say about Lehigh Valley Hospital in Dickson city. They completely dismissed and discounted my mother's complaints and sent her home with a broken bone in her spine. Fortunately, the doctor's here took a fresh look and found this fracture and a couple other problems that had been ignored by her other primary care doctors. The ER Dr. White was amazing and had wonderful bedside manner. He actually seemed to care, how incredible is that?! Nothing like getting a full explanation on the current care and future plan for helping my mother get out of the hospital and continue on in her golden years. Everyone was great during our visit to the ER and we appreciate all the loving care my mother received here.

This is an honest review about the Geisinger Olive Street location in Scranton, Pennsylvania. This…read morefacility does not do their due diligence with their patients. I had to go to this office because I got a shitty healthcare plan that I didn't know was shitty ,and it sent me to this facility. I got a bill from them for $300 for a Pap smear and a couple of tests. I'm sorry, but that is not what a woman should have to pay just to find out if she's healthy. Not only did I get a bill from them stating that I owe them $300 but that my insurance claim was still pending and I may be on the hook for $1674. Again almost $2000 for a Pap smear? In a facility that looked like a free clinic. This hospital has shown me in real time the effects of a failing healthcare system. You can tell the hospital staff does not care about their patients. This whole experience has put me in such a state of panic not just for myself, but for other women who may be going through this, but 10 times worse. I hope this review doesn't land on blind eyes, but I'm sure it will. I have a feeling they're prone to bad reviews.good luck to anybody who has to go to any of the Geisinger hospitals. Make sure to be an advocate for yourself.

I wish I read the reviews on here instead of Google before coming to this place…read more.. If i could give this place negative stars I would. AVOID THIS URGENT CARE AT ALL COSTS - Completely Unprofessional and Negligent!! I've never written a negative review before, but my experience with this urgent care was so unacceptable that I feel obligated to share it. I visited on February 5th for vertigo and was met with a series of issues that reflect gross mismanagement and disregard for patient care. 1. Two-Hour Wait in a Room With No Explanation After being taken into a room, I sat for two full hours without any communication from staff. No updates, no nurse, no doctor--just left sitting there. That alone would have warranted concern, but unfortunately, it only got worse. 2. Wrong Blood Test Results As someone on an immunosuppressant, my white blood cell and vitamin D levels are always low--this is well-documented. The results they gave me were completely normal, which immediately raised red flags. I followed up with my neurologist the next day and had my labs redone. Sure enough, the new results matched my usual levels--not the ones provided by this urgent care. This suggests either a mix-up or a serious error in reporting results. 3. Prescription Nightmare I was prescribed Zofran for vertigo I have been having for days and was told it would be ready within an hour. The pharmacy never received the order. I had to call multiple times over FOUR DAYS (Wednesday through Saturday), and each time I was told it would be sent over. I finally got my medication five minutes before the pharmacy closed on Saturday. Absolutely unacceptable for something that should have been done the same day and was left dealing with my symptoms without medication. 4. Unauthorized and Mysterious Billing Then, on May 22nd (over 3 months later) I was suddenly charged $164 from my bank account without any prior notice or explanation. When I called, I was rudely told, "Well, that would be your deductible..." My deductible for urgent care is $50, not $164. And even if there was an issue, why wasn't I billed at the time of service instead of nearly four months later? I called to dispute the charge and was told someone would call me back. No one ever did. At this point, I've involved my lawyer because this kind of billing practice is highly questionable, if not illegal. This urgent care failed on every single level. Communication, accuracy of medical testing, timely delivery of care, and responsible billing. I should have written this review after the prescription fiasco, but the billing issue was the final straw. If you value your health, your time, and your money, go elsewhere. This clinic has demonstrated a complete inability (or unwillingness) to provide even basic patient care. They do not do their jobs, and I do not trust them, and definitely will never step foot in this place again.

Complete scam artists! They will tell you anything on the phone just get you in the door and swipe…read moreyour insurance card. The receptionist is a complete liar, and I will be disputing any and all charges with my insurance company. I will also be reporting them to the attorney general of PA, and any other medical regulatory agency federal and state-wide. Malpractice to the fullest degree, and they should all be ashamed of themselves for representing the medical profession. This "urgent care" is completely incompetent, and they can not handle anything more than the common cold.

So kind quick. Stay is great Never a bad experience Dr…read moreNirse nice. Dr Alberst soki d . They alm are

Absolutely terrible. I don't recommend.. if you want to wait an hour+ just for a checkup this is…read morethe place for you! (Even with no on in the waiting room) Staff is so rude and make this place terrible..

Employed in this super amazing awesome Mountain View Rehab Center and I have to say I have never…read moreseen anything like it. The peace & harmonious environment along with the professionalism, care & love of the nurses & staff makes this place a diamond in the ruff. It's just a one of it's kind, unique place to have a dear & love one in.

Super friendly, great nurses and the best bed side manners…read moreMy Mom is there now. And I can not say enough about the staff This is more than a nursing home with all the in house activitys you would never know it's a nursing home. RECOMMENDED TO ALL

Rude staff foul language used constantly I respected…read morewaiting 3 hours to be seen by a doctor not satisfied with the stay at all

My son and his wife just had a baby at Moses Taylor that was scheduled to be done at General but…read morethey closed the delivery ward that day with no notice at all. Well that was a blessing in disguise. They have had a great experience with all the staff and doctors. The nurses are unbelievably nice, kind and helpful. I can't say enough about how well they treated my first grandson. Thank you to all of you at Moses Taylor.

The space is small, but by far my favorite for urgent care. They're efficient but don't make you…read morefeel like a number. I'm so glad I went here.

Super impressed a the quality of care, wait times and overall experience at Lehigh Valley. This is…read moremy first time here, usually I go down the Scranton, but my family member needed care quickly. The wait time was quick, she was triaged in just a few minutes and being treated just a few minutes after that. The facility is really clean and everything looks new and well taken care of. The team taking care of us was great and addressed all of our concerns. I'm definitely considering switching to this network next time someone in my family needs care!

Unfortunately, there is no possibility to give zero stars to this so-called medical facility. I…read morewould recommend staying as far away from this hospital system as possible because they do not care about their patients and certainly don't care about finding out the root causes of illnesses and other medical conditions. My mother had been here two times previously in the past week and sent home with a prescription for pain saying there's nothing wrong with her. Fast-forward one week when she is in excruciating pain and we take her to Geisinger community Hospital in Scranton and they found that she has a broken bone in her spine. They also found she has an infection and a couple other issues that need to be addressed, but we're completely ignored and dismissed by the other hospital. We are considering legal action due to the negligence of the hospital, doctors and staff.