Listen I think they have pretty good work. The detail they gave my car was actually the best detail I've ever seen on my car. Did over 20k worth of work after an accident. Thing is my front bump and the lip are coming off and unclipped. It's not a huge deal but i do need to take it to be properly put back on. I'll admit I have yet to contact them about this as I got this work done in December but given the other review I thought I should mention this. It should also be noted that another shop had issues getting this bumper and lip to stay on a much smaller fender bender years prior. I think the return time was around 3/4 weeks which I thought was acceptable. Shop was easy to get ahold of and pretty nice. I truly think these are good people but and maybe my boy work is a result of just the odd bumper shape or maybe this place didn't do the best paneling. I definitely have seen worse and minus the fact my bumper is kind of coming off I think they did well. Especially the detail it actually looked better than 300$ details I've paid for. Would be five stars if my bumper didn't have this lil issue, if they're willing to try and re attach it five stars no question. We shall see I'll update the review with how it goes. read more

DO NOT GIVE THEM YOUR CAR! this place is beyond awful. They kept my car for 7 weeks and it wasn't even in a collision. All they had to do was clean some overspray and replace trim parts. They blamed the insurance company, they blamed the parts supplier, never once took responsibility for such an excessive repair time. And the best part, when I picked up my car they ruined the windshield and windows with a power tool. Scratches everywhere. Now I have to go through insurance to repair the damage these fools did to my vehicle. Save yourself a headache and go elsewhere. The employees are rude and weirdly aggressive when you speak to them also. I wouldn't come back here for any reason, not even for a briefcase full of cash. read more

Disgusted with Mountain View Auto Body, worth the read: I suppose that when all things are aligned, it would take very little effort to provide a positive review. In essence, all we expect from a body shop following a collision is reassurance, communication regarding progress and expectations, and facilitation of the process with the insurance company. Unfortunately, Mountain View returned a 'repaired' car... without it being fully repaired. A new car, involved a collision where it was broadsided by another car running a stop sign, stands to endure significant damage. That was the case with this car. When Mountain View returned the car, after their repairs, something still wasn't right. A vibration was noted where there wasn't one before. The insurance company authorized a return to the shop and provided a rental. Then, suddenly, the insurance company didn't believe the vibration was related to the accident. So, Mountainview - despite diagnosing and noting that the vibration was caused by bent brackets and a damaged bearing on the side of the impact, suddenly decided to backup the insurance company and deny that it was related to the accident. Rather than simply inform the insurance company that this damage was clearly related to the accident and that it may have been missed during the initial inspection, they made the disgraceful choice. To add insult to injury, they told the elderly woman owner of the car - a matriarch of a family devoted to public service, that the vibration and bent brackets must be the result of her "hitting a pot hole", and that she can come pick up her car as they will not be conducting further repairs. My elderly mother is now driving a luxury vehicle that vibrates unsafely following an accident that was not her fault, that Mountain View had the clear opportunity to assist in, but decided to act unethically instead. This poor woman had to pay out of pocket for the interim car rental while Mountainview choose this easy, unscrupulous, despicable path. There are far better choices of body shops, you'll be better off choosing any one of them over Mountain View read more

Do not go here! They don't know how to talk to customers and the work isn't great. I had to show him that the panel he put on my car was on wrong. Without looking he told me that's how it's supposed to be. I showed him it is clearly on wrong the gaps are not lining up and the piece doesn't even fit correctly the way he had it. After 5 min he took it back into the garage (admitting I was right) and fixed the piece that was on wrong but my bumper still isn't right so I am taking it to a different shop now. They are also VERY rude when talking to you. They talk down to you. I will say this though. Whoever does the body work is an ARTIST. The work they did to repair the hole is amazing work. But overall the shop is not worth the headaches. read more

I had a very bad accident with my 2 1/2 week old '22 Cadillac XT4 and was recommended to them by my insurance company. They did a terrific job with getting my beautiful car back to 'new', and they kept me updated as to the progress multiple times via both text and email. I was in tears after the accident thinking it would never be the same as when I bought it, but it was! This is a great body shop and I would definitely recommend them to everyone - even if they don't have the extensive damage that I did! I don't see any other reviews for them so I hope mine will help someone else who is looking for a good, reputable place to get your car repaired. They are really worth more than 5*'s! read more

Fantastic work, outstanding customer service, and communication. A special thanks to Amy for your personalized attention throughout the process. read more