Made the process very quick and easy I wasn't stressed at all. Customer service was very helpful as…read morewell.

I've had such a great experience with Rocktown. Their customer service is always timely, genuine,…read moreand they meet all expectations for solving any concerns I have.

After three years of living in a matchbox property, during which she and her roommates kept the…read moreplace clean and better than when they first moved in (Matchbox actually asked them if they could come and take pics for their promotions), they were charged with exhorbitant and greedy fees that not only took their whole deposit, but also required $200 each above and beyond that. For six girls! For things like removing cobwebs! Don't rent with them. Find somewhere else.

Hold onto your wallet if you're considering renting through Matchbox Realty…read more I wish I'd checked Yelp to see their average 1.2 rating before we rented from them. Having put two kids through college, we've dealt with five off campus rentals over the years, along with numerous apartments that my wife and I rented during college and early in our careers. We've never encountered fees and business practices like this from a landlord. Our son's rent was about $700 per month, already among the higher rates in Harrisonburg. Before moving in, each of the four roommates was charged: * $100 application fee * $362 nonrefundable maintenance fee * $60 nonrefundable key fee * $3 processing fee That's more than $1,500 in nonrefundable fees collected from the four tenants before even considering the security deposit. A nonrefundable maintenance fee of nearly $1,450 for one house before anyone moves in raises an obvious question: what is the security deposit for? The fees continued throughout the lease. Every month there was a $5 renters legal liability charge. Paying rent by credit card incurred a 4.25% convenience fee, while paying directly from a bank account still resulted in a $3 platform fee. Both fees, again, every month. Unfortunately, the move out process was even worse. Our son was the last of the four roommates to leave, so my wife and I spent about 10 hours helping him clean the house. We vacuumed every room, wiped down furniture, cleaned the kitchen and bathrooms, mopped the floors, removed all trash, and filled nail and tack holes with spackle. The house was left in very good condition. Despite that, Matchbox kept the entire security deposit and then demanded an additional $450 from the four boys, threatening collections if it wasn't paid within five days. The charges included items such as replacing air filters (that was a first), replacing a couple light bulbs (we didn't recall any that were not working) a dumpster fee (the dumpster is shared by 50 units, how exactly is that determined?), carpet cleaning, and mattress cleaning. We had already cleaned the carpets and mattresses ourselves, making these charges in particular difficult to understand. From our experience, Matchbox appears to profit as much from move in and move out fees as it does from rent. That's especially disappointing given that many college students are already struggling with tuition, student loans, and living expenses. Customer service was equally frustrating. Frontline staff simply repeated company policy without addressing our concerns, and multiple attempts to contact senior leadership, including the CEO's office, went unanswered. The only employee who seemed genuinely interested in helping was someone in HR named Cara, but she no longer appears to be with the company. This was, by far, the worst rental experience our family has ever had. Based on our experience, I would strongly recommend looking elsewhere before signing a lease with Matchbox Realty.

I've already reviewed this place on Google but I have to review here as a lot of people seem to…read moredislike this place. I rented here from June 2007-June 2010 as I was a nervous young adult moving out on his own for the first time, hours from home. Dealt directly with Paul who was very friendly, kind, and understanding. His father Bill was also a great guy to deal with. Paul showed me a unit but when he called the office to get the paperwork ready, it had been rented. No sweat - the downstairs apartment would be ready in two months so Paul set me up with a temporary (and furnished) townhouse for six weeks prior to my apartment being available. On move-in day for the townhouse, I got stuck in a traffic jam while driving down from Pittsburgh and was going to miss meeting the utility people, but Bill went above and beyond by being there and handling them for me while I was in traffic. While the townhouse needed some work (apparently the previous tenants skipped out on a lease and left a lot of damages) it was quite adequate for the six weeks I needed it. Hell, I was only charged for one bedroom for one month, so it was a great deal. Moving into my new place in August 2007 was a snap. Got my keys, and even Paul could detect how nervous I was being out on my own and helped point me to various activities and organizations in town to meet new people. I lived in two different apartments with Riner, one near EMU for two years and one in Bridgewater for my final year (before moving to Buena Vista). Anytime something went wrong, it was fixed within 24 hours. Washer quit on me - replaced the next morning. Water heater failed - replaced that evening. Dishwasher broke - replaced within an hour! I can't say any more good things about their property maintenance. As far as the deposit goes, most places don't typically like to give back deposits and I realized this in my years of renting. Their deductions were fair and while I didn't get all of my deposit back, I got most of it. You have to do your part. All in all, Paul and Bill were great to deal with and I highly recommend Riner Rentals for renting apartments.

I wanted to see a few houses with them we scheduled an appointment for 4 we were in the place for…read more25 min and nobody showed up, we stood up in the and there was somebody already living in the house and the gentleman told us maybe was the house in front of him we called to figured out what happened and the lady yelled at my daughter telling her that they don't have anything on that street while we literally were seeing their banner on the house

I rented a townhouse in the Wellington Townhomes from ODR and lived there four years. We had a…read moregreat experience! They were easy to work with and responsive.

I would like to start by saying they are awful to work with, I was shown a beautiful freshly…read morepainted with new carpet clean rental and was told mine would be the exact same as that one. On move in day the house was filthy and no walls were painted at all. They gave me a credit and was like the owner thought he cleaned it enough.... umm ok. I asked if he would be coming to paint since I wanted it painted they said he said no. Umm ok, when we moved out, I found someone to rent that qualified to take over. They suggested clean the house really good so their turnover was quicker to get him in so I took a entire week to deep clean everything. When I got my deposit back they took money out for a cleaner and to paint the walls, how are you going to charge me for something that should have been done before I even moved in??? I asked for a bill from a cleaning company as proof of the charge and I got some fake looking invoice from their maintenance department wtf? Why is your maintenance department cleaning a house. Also the date on the bill was on the 19th lmfao the guy moved in on the 16th early because they let him. Their communication is the absolute worse they told me they were short staffed to bare with them they would look into it soon and a month later I had to message back mad because it was like the 6th time asking about it. I asked about this in August and it's now end of October and they said the owner decided not to give me my money back for either. If I had money to waist I would get my lawyer to sue them because I have all the messages and pictures of how I got the house and it was notated on my lease when I moved in. If they are charging all their clients for painting and cleaning that move out, then doing neither before the next one moves in they are robbing EVERYONE!!

Brad was a wonderful realtor to work with. He was very proactive with getting our listing up and…read moremeeting our needs. His marketing skills are superb and he goes above and beyond to please the client. Brad is responsive and will answer questions at any time of the day. He put together a great presentation to help us understanding the selling process. The photos and video that he put together for our home helped to market it and we believe resulted in a higher offer price. We would definitely choose Brad again is we needed to sell our house or to buy a house. He knows the local market and is extremely knowledgeable.

Brad Cohen is a knowledgeable realtor with extensive knowledge of the Shenandoah Valley. He…read morecommunicates well and listens! It took me awhile to find the right place and he hung in there with me through it all! A true pleasure to work with!

Overall Experience: Genuinely LOVED the townhouse/community,…read morebut was not expecting the horrible management. Matchbox Realty & Management Services neglects tenant needs, leaving us to handle repairs ourselves, and nearly all students I know lose some if not all of their security deposit. While there are great features--spacious rooms, privacy, and dual laundry--beware of the immense drawbacks of dealing with this landlord before signing. If you live here, plan for at least two years to make the deposit loss worth it, and expect the following: 1. Poor Move-In Condition: We moved into a unit left in unacceptable condition by previous tenants. Despite documented proof/move-in inspection, management "lost" our records, took our entire deposit, and even requested more money. 2. Unreliable Maintenance: Repeated requests were dismissed as "it's normal," even for serious issues. Their approach shows a lack of respect/care, leaving tenants to handle repairs themselves. If maintenance does show up, they charge $40/hour, making it unaffordable for college students unsure of the total cost for simply asking for help. 3. Move-Out Charges for Existing Damages: Left the unit in fantastic shape, but were still charged for the pre-existing conditions we documented at move-in. This pattern of exploitation seems like a common experience for student tenants at Charleston Townes. 4. Lack of Accountability: Matchbox Realty's frequent management changes create disorganization, and tenants pay the price in withheld deposits, unexpected charges, and inadequate maintenance. _____________________________________________________ ***Some of the Issues We Faced*** 1. Moved in with a shredded couch and damaged furniture; requests for replacements were ignored for two years. However, they upgraded furniture only for the houses in the front of the complex, ignoring those in actual need of replacements. 2. Our washing machine was alarmingly loud, and after persistent complaints for two years, it was finally acknowledged, only to be replaced a month before we moved out. 3. A constant squeaking noise in the house was dismissed as "normal", but a maintenance worker later confirmed it was an issue and fixed it. 4. After a tenant was evicted in 2022-23, we requested a lock change for security reasons as they could not verify that their key was returned. Management refused to help unless we paid over $100 for it, prioritizing cost over tenant safety. ***How We Improved the House Ourselves*** Shampooed carpets, manually fixed unstable furniture, dismantled/cleaned clogged sinks filled with years of black sticky debris, and fixed insane garbage disposal odors--all at our own expense. And yes, they left us with that raggedy couch for 2 years:)

This office staff here is amazing! Kate especially she is very easy to reach and she truly cares…read morefor all her residents.

Our Funkhouser Real Estate Agent was great. While our journey wasn't simple, we remained confident…read moreScott Rogers was committed to doing everything in his power to sell our home. He was personable, knowledgeable and professional - the perfect combination for a great agent. We highly recommend teaming up with Scott to sell your home.

From the owner: Welcome to Funkhouser Real Estate Group where we value the service to our clients and the…read moreprofessionalism of our associates. We have a deep rooted heritage in our community and have enjoyed over 40 years of helping clients make the best real estate decisions. Whether you are a customer looking for knowledgeable and professional real estate guidance or a real estate practitioner wanted to improve their career, we look forward to talking with you about our company and how we are innovating real estate in the Shenandoah Valley.

I would be very careful when dealing with B.HOM Student Living. They have repeatedly refused to…read morecorrect an incorrect move-out charge, despite multiple attempts to resolve the issue. I have been unable to get a clear answer or resolution from anyone. The lack of communication and unwillingness to correct what appears to be a billing error has been extremely frustrating. I would recommend carefully reviewing your move-out charges and keeping records of all communication with them.

maintenance guys are legit and always helpful or at least ones i meet. The office management is…read morepretty awful and they make your life so much harder by raising the rent. Well they gotta male money somehow and Northview and Arcadia burned to the ground, it wouldn't be the worse thing in the world.

I needed a house quickly. I contacted Lisa at Harman Realty and gave her my list of what I like…read more Lisa and I met few days later and she showed me few houses. She was very helpful and informative every step of the way. She is a great agent.

From the owner: Residential Real Estate Sales, development, commercial, shopping center, and residential property…read moremanagement.