I had only the BEST experiences with the Rocktown team, in particular, Lauren, Sandy, Jeff, Victoria and I can't remember the Hispanic Maintenance guy's name, he was awesome. If I had a question, they had an answer. If I needed help, they were there. If I had an issue, they resolved it. I was thoroughly happy to work with them and felt they went above and beyond in helping me get settled in, not just once, but twice, as I lived in one apartment for one year, and another apartment for 7 months. When I moved out of my second apartment because of job relocation with 5 months to go on my lease, I only had to pay for one more month because they were earnest in finding another tenant to take over my lease asap...they saved me four months of rent! They were personable, professional and dependable. They were nice! I've already told them, if I'm ever back iin Harrisonburg, they will be the first call I make. read more

Made the process very quick and easy I wasn't stressed at all. Customer service was very helpful as well.

I've had such a great experience with Rocktown. Their customer service is always timely, genuine, and they meet all expectations for solving any concerns I have. read more

Fair prices, but very poor customer service. There are many other options for off-campus housing. - Submitted a work order on 8.17.2022 for a mattress that had visible blood stains on it when moving in. As of today, 10.5.2022 that mattress still had not be provided. - 8.18.2022 there was a pipe that burst in the ceiling. The ceiling wasn't fixed until 9.9.2022. Interim solution provided was a bucket in the middle of the room. - While fixing the pipe burst in the ceiling the service technician broke another pipe rendering the kitchen sink unusable. Interim solution was a tape of the kitchen sink with instructions not to use. That was on a Thursday. The issue was fixed the following Tuesday. - $500 charge for rice in the kitchen drain (which was the fault of the tenants not the owners). We requested negotiating the high cost of the charge to fix the sink due to the lack of customer service provided. Request denied. This is my third child in college who has lived off campus, and this is by far my worst experience with a property management company. Mike Leahy mikeleahyj@gmail.com read more

So we have had a bee infestation for more than a year. My roommate went to the emergency room because she had anaphylactic shock. No help at all from management. They don't return any calls. The secretary is nasty and smugly uncooperative. They are just continually trying to close the hole instead of getting rid of the actual nest. DONT RENT HERE! read more

Rented a unit in Hunters Ridge managed by Rocktown Realty. I would do everything you can to stay away from both living in the Hunters Ridge complex as well as renting units managed by Rocktown Realty. All 5 of my smoke detectors were expired and nonfunctioning; they only replaced two. The heat in my bedroom is nonfunctioning and they refuse to remedy the situation (other than suggesting that I purchase a space heater using my own funds). Many things promised in the lease were not executed and I have had to speak up multiple times to receive what I pay for. Stay away from Hunters Ridge and especially stay away from Rocktown Realty. read more

Used them to find me a home in Dayton VA. They went over and above to look for a perfect home for me and my family. They even helped at my closing, Bernard was great,thanks read more

The most unprofessional agency I have ever worked with. I would not trust Cassie to watch my pet rock let alone lease a property. She promised us to the end of the month to find tenants, we did within two weeks, but she signed over the property to random people without telling us then ignored our phone calls and cried when we finally got a hold of her to talk about signing. She was not apologetic and did not even offer to help find another property. I cannot believe people actually work with this agency. I would rather live in a home Depot shed they try and work with them again. read more

I rented from Rocktown when I was a student at JMU, and Bernard and Julie were amazing and so accommodating with the most beautiful house I got to rent with my best friends which led to so many valuable memories. Moved back to Harrisonburg after graduating in search of purchasing my first home, and Bernard helped me tour several places, gave advice on first time homebuying and what I should be looking for and what to avoid, and was very honest and present throughout the whole homebuying process. It was wonderful having the opportunity to experience my first house with the people and the company that took such amazing and attentive care of me as a tenant. I would highly recommend Rocktown Realty to anyone looking to rent or purchase their first home - they'll take great care of you. read more

They really do not want to give back your one month security deposit. They wait until the absolute last day of 45 days from to process your refund after your lease is ended. read more

Rocktown Reality is the absolute WORST company to rent from in harrisonburg. They charged me for so many things that either simply did not exist (and refusing to come up with actual proof) or were their fault to begin with (charging me to fix a washer that was 16 years old). So many of the things they do are completely illegal and I hope one day someone takes them to court and bankrupts them. From day one they treated me and my roommate poorly and were extremely unprofessional. They charged us for stools that literally fell apart the first time you sat on them. The apartments are riddled with fleas, cockroaches, mice, spiders, etc and they do nothing about it. I could go on for days about all of the bs charges and things that they said or did that was just blatantly criminal. They broke the lease several times AND we had a SEVERE mold issue in the apartment and when I told them they came by when they thought no one was home and PAINTED OVER IT. Additionally, still 6 months after i have moved out they still have not forwarded me ANY of my mail even though i've asked repeatedly. I encourage everyone to listen to these one star reviews and save yourself thousands of dollars and hours of frustration by just renting elsewhere. I can not stress enough how much these people love to screw over their renters. I spoke with a number of my neighbors while living in the apartments and just about all of them had similar experiences. read more

The reviews are all definitely fake reviews because this company is awful. I checked with the agent Jeff Marrah the Assistant Property Manager before I even applied and asked is having a puppy OK, he told me yes. After I applied and gave them my money of course they came back and told me my puppy is too young. He could've damn well told me that before I sent my money In. The company is aweful and needs $45 dollars more than I do apparently. Glad I decided to buy a house and not give these scumbags my money. DONT RENT FROM THIS COMPANY!! read more

Horrible. One of the worst renting experiences I've ever had. As a student at JMU I was looking for affordable housing close to campus. I had previously lived in Sunchase (and wish I had just renewed my lease with them, now that I think about it). I assumed I had found everything I was looking for but unfortunately toward the end of my time with Rocktown Realty, I was hit with random fees, unprofessional communication with their associates, and a poor move-out experience. My advice is to rent through the student housing companies/complexes themselves (Copper, Campus View, Sunchase, Stonegate, the Harrison, Southview, Aspen, etc.). The minute a separate realtor/property manager gets ahold of these spaces, it's a mixed bag with more negative outcomes than positive. read more

We rented for nearly 2 years with limited to no issues. However, in our final months as renters- it seems the office had a large turnover in employees which resulted in poor communication and rude service. With about 4 months left in our lease, we decided to buy a home. Of course we knew when we purchased a home- we would need to find someone to sublease (we understood this and were fine with paying any fees associated with subleasing). We were able to quickly find renters and began the sublease process. After we had already began the paperwork, Rocktown contacted us saying they decided they were going to sell the house at the end of the lease (thus, would not give the new renters a 12-month lease- like we were told they would have the option to sign), and they would not let us out of the roughly 3 1/2 months we had left of our lease. Of course- we were devastated and knew how difficult it was going to be to find someone to rent for such a short amount of time. It seemed as if they only decided to sell the house AFTER we said we weren't renewing a lease and had found others interested. Poor communication- and our potential new renters were immediately un-interested and turned off by Rocktown's poor communication. Fast forward- we were able to find someone who was interested in our short natured lease (which we ended up paying some money "out" just to avoid paying both a mortgage and rent). They took 2+ weeks to "process" our new sublease, sent me emails saying there were "several issues" with our potential renters, but then decided to take them? It was like they were just trying to discourage us to try and find someone to short-lease our townhome. After we got our security deposit back- we received a rather expensive charge for a "cracked microwave frame" for a microwave that was easily 15+ years old and extremely noisy (I had put in a complaint about this while I was renting), and really the list if issues we had with Rocktown in our final months only gets longer. Perhaps the most frustrating part of this experience is after we were told at the end of the existing lease there was NO possibility for extension (otherwise we could have advertised it longer availability)- however, our current subleasees are still in the home almost 2 months after our lease was scheduled to end. I am so thankful we will never have to deal with Rocktown Realty ever again. Our entire sublease process was truly a nightmare. Of course I had a lot of questions during the process. Often times it would take 48+ hours for Rocktown to respond to an email. They would NEVER return phone calls. In particular, avoid talking with Gracie, as she was extremely rude to us during the process- and at one point she told me to stop calling the office with my questions. We were desperate to find a sublease for our home, and we really feel we were taken advantage of by Rocktown who realized the situation we were in. For that reason- I would not recommend renting from this business. read more

I have used this company as property management for about three years. They do not communicate when work needs to be done, they just have it done and hit you with the bill afterwards. They are happy to communicate afterwards but I have asked countless times for them to inform me when work is going to be performed and they fail to do so. I will not be using them in the further for property management and would advise to look elsewhere. read more

This has been one of the most frustrating companies I have ever worked with. After offering us renovations at no extra cost, our rent was increased at the lease signing and the renovations were never done!! Our move in date was pushed back nearly two weeks to allow for completion of the apartment, and to this day it STILL is not done. The property manager and her assistant manager are never in their office, barely respond to emails and calls, and mislead us with information about the apartment in Hunters Ridge. It's been an absolute nightmare working with them, and I will never again!! Highly do not recommend. read more

Horrible customer service, if you can reach an actual person! They are belittling and condescending to both students and parents. They will raise your rent for no reason and speak down to you when you question them. If your student is interested in leasing an apartment while attending JMU that is ran by Rocktown Realtors, RUN!! It will be a terrible experience for your student! read more

We rented a house from Rocktown Realty in July August of this year. The owner Kevin Leigh and Avra Leigh tried to back out of the lease after Rocktown signed and charged us a 4400 deposit. I had to get an attorney involved and I took over responsibility to have septic flushed because owner would not. Before move in we asked to move a few things into the house and garage and then the owner agreed. I also offered to pay prorated rent while they finished the house which was delayed almost two weeks. Lauren Mitchell which is the firms reality agent and property manager states to me that "we took advantage of the owner" by putting things in the house after he agreed. We also paid the prorated as agreed and two months rent in advance. On the advance we accidentally used the wrong account and it was returned but automatically still made the advance payment of rent until Oct. and this is during the pandemic and racial tensions. When we moved in we were given no inspection sheet that is mandatory by law. I reported issues which now Sept have still not been resolved. The Reality Company says they have a team to come out but then they send the owner. The owner now because I complained says that he feels harrassed. Also he wants to have hunters to hunt our land that we rent and it took two months for us to get the exact property line. Julie Hamann at the firm stated that I should deal with them but they are no better, when the owner that comes out or them they expect us 8 children and my prganant wife to all leave the house because of Covid. So I have done most of the repairs myself because that is an unreasonable request and they also don't give proper notice. Julie tells us that the owner is a jerk and likes to micromanage the property. He also likes to say no firing or weapons unless it's him, no hunting unless it's him or all the hunters he tries to rent the leased land too. He says no dogs even though he has too hunting dogs that bark constantly. Mr Leigh also fires shots constantly and we asked him to please give us warning because our foster children are from Chicago and have been exposed to gun violence and it panics our 16 year old. Mr Leigh says it's his damn land and he will do as he pleases. We went to cut the grass because he didn't and the lease states he is supposed to. He still didn't or half way does it and makes excuses and doesn't show. My son and I have been cutting almost 4 acres of hilly land with a push mower and now they won't compensate us for that. I make request and they cancel it. A month after we move in Jeff Marrah states that "we should be lucky they gave us a place to live!" And that we are being petty because we feel that the owner does whatever he wants but we can't enjoy the county rural life that we pay for. We have paid $10200 Dollars rent and deposit until now Dec and spent money improving the lawn, house grass seed, weed removal, trimming trees etc. and they tell us that we are lucky. On the last call I told Julie that we love the house but lawn care, maintenance and upkeep as well as customer service is horrible. Also we installed a water harvester to water the lawn and plants and wash cars because the owner said he didn't want the well water used for that. This company and the Leigh's are horrible. Julie advised me about the shooting and hunting to contact the authorities so I contacted the game warden. He wanted to go out and inspect Mr Leigh's property and permits, then advise me that even if I lease the land the owner can send hunters onto that land. I don't think that's true. We are excellent tenants and neighbors and offered to help with a tree that fell and Mr Leigh had surgery and we offered to help him out. His grass looks like a golf course to nice and ours looks like the walking dead has happened until we cut it. Please do not rent from this man or company. read more

We rented from Rocktown for a little over three years. Overall, it was a positive experience. They are nice people to work with and were very understanding when they needed to be. For example, one month I accidentally paid rent online with the wrong bank account info. The e-check bounced. Rather than charging me for this mistake, they called me and had me come in and fix it. When we first moved in, we couldn't get our gas to come on. On the 4th of July, office closed and everything, Bernard came over and helped us figure the gas out. Lauren was our property manager and she kept things taken care of. Sometimes there was a delay in communication or the process of actually getting something fixed at our house, but I think that this was mostly because of the estate that owns the house, not the rental company. The maintenance people were very nice and pretty good at what they did. I would recommend Rocktown Realty to anyone. read more

Horrible staff that will smile and chat with you, but once you sign that lease/contract they completely try to take advantage of you. They tried to charge my roommates and I for broken things in the apartment that were there before we moved in! They refused to show us anything, but a new and remodeled unit until we signed the lease for our building that was a COMPLETE DUMP! Horrible service they constantly tried to dodge our calls and ignore us for very serious complaints against them. I strongly strongly advise ALL JMU studens to NOT RENT FROM ROCKTOWN REALTY. THEY ARE A BUNCH OF CROOKS! read more

As far as rental property management companies go, Rocktown is one of the best I have worked with. No realtor is perfect, but they have been reasonably responsive to our needs and take care of needed repairs in a timely manner. When we first moved into our condo, there was a delay in getting us a new washing machine so they gave us $100 off our first month's rent. My one complaint would be that it can be difficult to get a reply to a call or email, and we sometimes have to contact them multiple times to get ahold of someone. However, aside from that, they are a good company to rent from. read more

I can't say enough good things about this company. After renting from Riner's which was a nightmare. Having great landlords and now realtor was a dream come true. I had considered properties through them a few years back but didn't end up renting. Still found them super helpful and easy to reach. We later rented from them for 2 years out in Bridgewater. Our house one summer ended up flooding due to it being on a flood plain and they sent out a crew to help eliminate the problem right away and notified the homeowner as well. The homeowner even let us have a month rent free. When we decided to buy a house, they helped us find subleasers so we could end our lease early to buy a house. Bernard drove us around for 3 months and put up with my picky self as we looked for houses. I can't say enough about him and how much he helped us during our first time home buy. Even held our hand through the closing and everything! Love these guys. When we sell our house they will be our listing agents. read more

Very unprofessional. Do not want to repair anything thats ask for. It took Rocktown almost a year to realize there was termite issue and their response was "We never saw the work order". Which is on their website for them to see. Do not rent through Rocktown Realty!! read more

If you want people in and out of your apartment CONSTANTLY, rent from this place! If you have a cosigner, they will constantly call them over EVERYTHING if you miss their phone call!.."Tell Danielle to turn her heat on." "We are coming to change your air filters even though we were there last week and the week before that." Not to mention the landlord, Lauren, will pick her favorites and talk to you like a small child. I signed a year lease and 3 months in, Lauren asked if I wanted to renew my lease and I did not reply because I was unsure, well a month after that I was informed I could not renew because they found someone to take my spot and I would have to sign a brand new lease when I still have 7 more months of this lease left!! What kind of money scam is this...??? If you sign a year lease, expect to be put with other roommates who have 6 month leases and when they are moving out and you transition to your new roommates, expect a whole week and a half of maitenence, cleaning ladies, carpet cleaners, and landords to be in an out of your apartment with no regard to you trying to peacefully live your life. Also during the latest snow storm EVERY SINGLE APARTMENT got their sidewalks and steps cleared EXCEPT MINE. WTF. The only positive part I have for this review is the lady at the front desk (receptionist) is a total sweetheart.. read more