I was billed for a replacement smoke alarm. The price was $483.11 for a plug-and-play service of an $80.10 device. The technician was here for about 15 minutes, plugged in the replacement.
1st line on the bill says "2 units (for 1 technician) @ $150. = $300.00. ALSO there was a "Vehicle Service Charge" for an additional $80.00.
When asked why this is so high for 15 minutes the Company responded "The Labor charge for our calls are a minimum of 2 hours. We do not roll a truck for under $300.00 labour cost.
So I assume the next client they went to on that same day got the same exorbitant type of billing.
This Company is also not accredited by the BBB in Vancouver.
Don't know why our Strata uses them when complaints are so high.
It's a horrible situation to be placed in.
I later found that another Company can replace these smoke alarms and we don't have to use these people so I think I will explain this to the other 72 2-bedroom suites in our building.
No wonder BBB doesn't endorse this company!!! read more