10/31/21, lit a fire and we smoked out the street. I had no idea why, as we had it cleaned just…read moreyear before. We called these guys and they made us an appointment very quickly. From calling to emailing confirmations, it was all very smooth. Came to inspect and answered all of my slightly neurotic questions, but really made me feel at ease and assured me that nothing else was wrong, just needed a good cleaning. Everything was covered, clean throughout the house, and they took pictures to show me how gross it was! Really felt comfortable with this company and will use every year from now on. We had a lovely fire going last night with no worries! Love this company, cannot recommend them enough. And I don't know if I should say this, but our fire long insert was burnt through, as they put it, and they provided us with a used one in good condition, FREE! How awesome is that??? Love, love, LOVE, will use for every cleaning.

Winner! winner! winner! We have a pellet fireplace and not everyone does repairs on them. So we…read morewere so grateful to find these guys! Super professional, kind and clean! They were in and out and got everything working and cleaned it up! They also showed us how somethings worked with it, since we've actually never had one of these before. Very happy and I would recommend.

Probably the best customer service we have ever experienced…read more We purchased two appliances from MH&P and from our first visit to the showroom until the completion of installation we were treated extremely well. Installation was on schedule, clean, friendly, and professional. MH&P followed up to assure our satisfaction. We had an issue with our Stove where we were concerned that the view into the firebox was not quite what we were expecting. Jake got on it, sent a team to investigate and adjust the flame, and eventually swapped out the glass so that our expectations were met. It was obvious that he would do whatever it took to please us. It's easy when everything goes as expected. It's how issues are resolved that are the difference between a good company and a great company. MH&P earned a great!

In the past 5 years that we've been very happy with the service we have received from Mountain…read moreHearth & Patio (also known as "Mountain Man Fireplace & Chimney"). However, this last experience was absolutely awful and so unlike any other interaction and service we've received from this company. We needed our pellet stove fixed and it took SEVERAL appointments for them to send a technician out to fix it. Here are our frustrations/complaints that has left such a bad taste in our mouth. 1. Disorganized. When we would call the office, it was impossible to reach someone and when we eventually would, the same person would say she couldn't help us because she didn't know where our file was. This happened on MULTIPLE occasions and we've been a customer for over 5 years! 2. Contradictory Information. First, we were told that we would have to install a flue ourselves, but then received a call a week or so later, asking when they could book a time to install it. We told them that we were told that WE would have to install it and needed clarification. In the end, they confirmed that it was our responsibility to install the flue. Here's where the most frustrating part comes. One of the technicians that came to our house to fix the pellet stove told us the length and direction the flue should be, writing down the parts we would need. Then, on a subsequent visit (since the pellet stove was STILL not working), we were told the flue was too horizontal, so we changed it. On another visit and with a 3rd technician, we were told that we couldn't have a T and had to have the flue come straight out. Why would your technician suggest we take the flue the other direction we had planned and to keep it short after we would be putting in the 90 degree turn!? Why didn't he tell me you cannot have a T or 90 degree turn when he wrote down the pieces himself that we needed and then allowed us to order them. And how ethical is it to allow customers to purchase something through you that is eventually determined to be the cause of the stove not functioning!? As per the receipts, we paid $641.60 (-$47.80) = $593.83 for something your company eventually said we cannot use. 3. Bad Pellets. We assumed that one of the technicians took the pellets from his truck, because instead of using the pellets we had next the the stove (that are dry and new), we found a bag of bad fuel outside in the back of our house. We store our pellets in our basement storage room and in a bucket next to our stove. The pellets that were in my stove were filled by your technician after we had to leave. If the pellets were bad, why did he put them into the stove? And then, in a conversation with you, WE were the ones blamed for putting in bad pellets! Pocketing $600 and then placing the blame solely on the customer and giving contradictory information is not a great way to run a business. 4. Lastly, we were never given a breakdown of the cost, until we asked for it and it was vaguely written out in an email. We've always received invoices from you in the past! Our final straw, when we decided to get the Better Business Bureau involved was not when we believe you owe us a $600 refund, but when a month after the service debacle, we were told we have an overdue balance!!! It was cleared as a mistake once the BBB reached out to you. But this whole thing has been a stressful nightmare. I'm not sure WHAT has changed this past year, but it was a completely different service and experience than what we've had in the past. It's been incredibly frustrating and disappointing for our family. We were asked not to write a bad review, but I feel like as a business, it would be helpful for you to know why we are upset. We've been nothing but patient and understanding, even in so many moments of frustration and that amount of times you had to send technicians out to figure out what was wrong with our pellet stove.

I was not an established customer, and Scott called me on a Saturday to help me solve a problem …read more He's the kind of person we all appreciate the opportunity to work with. Matt Ehrlich, MD Eagle, CO

Scott with Summit Sweeps came out to inspect and clean one furnace and one fireplace flue. Scott…read moreis exactly the kind of guy you want. Knowledgeable, thorough, straight-forward, and friendly. My woodburning furnace flue was a bit complicated and an absolute mess (worst of the year, according to Scott). He went over the associated problems and possible solutions, with an emphasis on safety issues. The fireplace will be getting an insert, and Scott made recommendations for a few fixes that I could do myself. Fair, square, practical, and informative; it is good fortune to find such a person, and he's the one I'll call in the future. I'd say he's the one you should call as well. My highest recommendation.

Ponderosa Heating and Plumbing is my favorite company to call on when needed for any fireplace…read moreissues. They are always on time and Spencer was here to take care of my gas fireplace issue. He was diligent in finding the problem and got it taken care of. I love the fact that after he had it fixed, he tried everything out to make sure it would continue to work well long after he is gone!!! I totally recommend Spencer and Ponderosa Heating in Golden to help you out! I live in Evergreen and no add'l charge to come here - they are in the area most days!

I have used Ponderosa for a few different home projects now, and they're always so great! Most…read morerecently, Spencer who worked on our fireplaces quickly found and fixed the issues. He was very kind, helpful, and knowledgable. It's nice to have a company around that not only does work on fireplaces, but has such a knowledge person doing it. Highly recommend this company for all your fireplace needs!

Concurring with Emily C. here - Nick @ Mountain Man was on time, friendly, and did exactly what we…read moreneeded while educating us about the intricacies of our particular fireplace. There was even a bit of snow on the roof, but that didn't phase Nick. He was also super sweet to my kitties, which is a big plus in my book. The only downside is that they are somewhat more expensive than other chimney sweep companies, but hell, if they actually come on time and do the job right (no other company has been able to do this), it's worth it.

They installed our in place gas powered fireplace two years ago and unfortunately we are out of…read moretown and somebody else was here for the instructions how to use it however it has worked beautifully and my wife has enjoyed it every single day so glad that we purchased it. recently, we learned that there's a way to have it operate without electricity, and we went and got great instructions from Geoff but when we failed to understand how to physically manipulate the system, they sent over technicians who arrived on time and extremely helpful showing us how to operate the system and other tips and were very reasonable so we remain happy with the service very happy with the fireplace

We had a great experience from start to finish. Sales experience was positive and installation was…read morevery well done with staff checking everything and going above just what was planned.

Do Not Hire - Disrespect, Poor Workmanship, and Broken Promises…read more We hired Fireplace Solutions and Services for a $37,000 fireplace remodel, and the experience was extremely disappointing. Although, in general, the fireplace does look good from afar, as you get closer anyone will notice the inconsistency and lack of workmanship. Especially for a project at this price point. Note: We did use very large format tile (4'x9') but this was communicated to their whole team multiple times. The project finished on time (2 weeks) but was clearly rushed. Our biggest complaint was about the hearth installation. It was the last thing to get done and was rushed leaving uneven and chipped tiles, untooled caulk between the floor and tile, grout haze, and some other minor items. Also, I raised concerns about the original thermostat placement three different times and was told it wouldn't be an issue. It now reads 16 degrees higher than the rest of the room. Although it was moved when they came back that day - see below - it has left a drywall patch that I now need to take care of. The owner (Steve) initially seemed helpful and agreed that all the issues needed fixing. A crew came back but spent just 2 hours doing cosmetic cover-ups. They left a bad drywall patch, didn't recaulk, and left even more grout hazed than the first time. When I followed up, the owner (Steve) completely changed his tone. On the phone, he told me "All you guys do is keep b***hing" and called my wife and I ungrateful. Since then, he's ignored all my calls and texts. I've only asked for partial reimbursement for the bad drywall patch and damaged hardwood floor -- and have heard nothing back. (They damaged the floor by dropping a tile). Now I am left covering these costs and possibly redoing the entire hearth at my own cost. This company showed total disrespect, dishonesty, and poor workmanship for us as clients. I strongly recommend looking elsewhere.

These guys did a great job. Billy called to say his team had wrapped up early, and could get over…read morethat day. He sent 3 people, Carlos, Brandon and Martin, and they cleaned out the chimney and replaced the fireproof gasket rope around the doors. Carlos was the lead tech and had all the fancy certifications. We chatted a bit about my options if/when I decide to replace the fireplace in a few years. The fireplace smells so good now when it burns. The wood must be burning cleaner, and they showed me some features I had no idea existed - there is a catalytic converter in the fireplace when I shut the doors. I couldn't get the blower fan working the next day, and Martin came back out and took a look, but it just needed more heat to flip the switch. I'd use these guys again in a heart beat.

Edit to comment: Contacted by Service. Monkey and we discussed the charges and our issues with the…read morecharge. After talking it out, it boiled down to a simple misunderstanding for what we had asked and expected of Service Monkey...We just wanted a second price, they understood it to be a Service Call and repair. Service Monkey dropped the $200.00 charge, which we appreciated greatly.l Guess this is just ab example of the importance of communication...from both parties. Anyway, thank you, Service Monkey. Asked Service Monkey to give me a price to repair a gas leak AFTER an inspection was made by our HOA. Made an appointment to look at the problem. Service monkey made no mention of it in the correspondence, but tried to charge us $200.00 to give us a bid. $200.00!

Kaleb's the man you want...knowledgeable, honest, reasonable and independent…read more He'll come out, analyze your situation, tell you exactly what you need, fix it if possible, and charge you a reasonable service charge.

Great service! Prompt callback. Was able to get me on the schedule quickly. Arrived on time. Super…read morenice and efficient. Repair made as needed. Extremely satisfied with the entire transaction. Thank you!