I ordered a Basher 16 Pink Power bike from Burlington County Bike Shop and was very disappointed…read morewith the condition it arrived in and the lack of follow-up afterward. The bike was shipped in a box that was not the manufacturer's original box and there was very little protection or padding inside. The box arrived with multiple holes and significant damage. There was also a note/instruction on the packaging indicating that it should be delivered even if the box was damaged. Unfortunately, the damage was not limited to the packaging. The bike itself had numerous scratches and gouges, including several areas where the paint was completely scraped away and the bare metal was exposed. This was not the condition I expected for a bike that I purchased as new. The pedals that are supposed to be included with this bike were also completely missing from the shipment. I called the shop twice after receiving the bike. The first time I explained the situation and was told someone would call me back. I did not receive a call. I called again and was once again told that someone would call me back. No one ever did. I understand that damage can occasionally happen during shipping, but the way the bike was packed, the amount of damage it arrived with, the missing pedals, and then receiving no follow-up after two phone calls made this a very frustrating experience. I would not purchase a bike for shipment from this shop again. This bike was supposed to be for my daughter's 4th birthday. I was so excited for her, but we never end up giving it to her due to how damaged it was, and the fact that the pedals were missing. I wanted to support a small bike shop, and having grown up in New Jersey, I thought, even better I get to support one from the state where I grew up. I'm so disappointed by this whole experience.

Service whether buying a helmet, other accessories, or getting service done is always A1. Just got…read moretwo of my Treks services here, and my son and I are beyond happy with the outcome.

The man I spoke to on the phone was extremely rude from start to finish. I called asking if he…read morewould fix an E-Bike tire. The tone in his voice and the way he answered my questions and gave me direction was all un-called for. I will never step foot in the store!

My son's bike was fixed which is the purpose of my visit, but the customer service is much to be…read moredesired. My son was so excited to pick his bike up and wanted to test ride it and was promptly told no, bc it's too crowded in the store (plenty of space in front of the register). I was then told his seat was way too high and it shouldn't be moved from where he adjusted it. I was also misquoted as there wasn't a mention for a charge for a new tube with the tire. Overall the experience was soured by the lack of friendliness by the owner.

Brought a mountain bicycle there. It is very good experience. Price was reasonable. They took good…read morecare of my needs

Great experience! They were courteous, informative, helpful and fixed my bike fast! They responded…read moreto my inquiry right away and called as soon as the bike was done. They did not overcharge for the repair. I was very happy! Definitely would recommend!

I had the best experience. Stopped in on a whim due to our local shop being closed. He repaired the…read morebrake on my little guys Specialized bike, as well as a few other things he noticed. SO grateful for his kindness & quick repair! Beautiful shop!

Awesome team! We've taken bikes here that were not bought from their store for estimate of tune up…read more Each time we were not charged! They explained what needed adjustments etc. There were other services that we could have gotten done but they were not necessary for the kind of ride we use. They were transparent with what kind of work needed to get done, basically. We bought both of our kids' bikes here. They are pretty nice bikes. One outgrew her kiddie bike and the other still needs training wheels. Prices were fair to market value plus we liked their selections. Just to clarify. The tune ups and the purchases for the bikes were separate occasions. Different teammates helped us but same excellent service. They also carry snowboarding/skiing gear and have off season sales! Highly recommend!

Friendly service. Very patient, willing to answer all your questions. Not pushy at all…read more They fixed my E-Bike and we found their prices to be very reasonable.

Recently went for a minor brake adjustment. Quoted $40. When I picked up they added a $25 heavy…read morebike charge. They saw bike before quoting price. Owner very snarky. Avoid

Andy is absolutely the man! One of the most knowledgeable and helpful riders I've ever spoken with…read more He took the time to figure out my skill level, understand exactly what I was looking for, and work within my budget--without ever making me feel pressured or upsold. Within an hour, he had me set up on the perfect bike and ready to go. The whole experience was easy, informative, and genuinely enjoyable. Huge thanks to Andy for getting me dialed in for the summer at Woodward! I'll definitely be back. If you're looking for a bike, ask for Andy--you'll be in great hands!

A friend recommended Chip n Dale to me after he had an old bike restored there. I brought an old…read moreSchwinn Stingray to the shop after it sat in the garage for more than 35 years. The bike was in bad shape (I wish I had the before pictures) with rust, dents, dings, and missing parts. I talked to Andy about the best way to restore the bike and he gave me several options. I was blown away when we picked it up, It exceeded my expectations. The price was great and highly recommend his work and attention to detail.

I am riding in the 2026 City to Shore MS Bike Ride. I've ridden for 19 years. Each year i have my…read morerecumbent bikes and trikes inspected. Lee helped me out this year. I asked for a Guy's Bicycle sticker to advertise their excellent services. We keep our bikes in tip top shape so they pass an inspection easily. If we need service, Guy's is the place for us.

Guy's Bicycles in Feasterville, PA is a top notch bike shop! Not only do they know the bike…read moreindustry and their products, but their customer service is phenomenal. Suzanne and Bob (co-owners) will go out of their way to satisfy the customer. Lee, is a first-rate mechanic who can solve any problem! We highly recommend Guy's Bicycles to fulfill all your cycling adventures! - Linda & Doug Mueller, Ft. Washington, PA

I bought this Cannon deal from Liberty Bell probably back in 2010 and it's still serving me today…read more Too bad Libertyville shop is going. I really missed them last week. I had to look for a new shop.

Friendly and very knowledgeable. My bike needed new brakes and Liberty Bell Bicycle took care of it…read morewithout any issues.

My daughter has an internship this summer that will be requiring her to be outdoors for the…read moremajority of the time. A super helpful and sweet employee named Diane helped her with all of her needs. My daughter got everything on her list and was very happy with the sale prices. I felt like Diane was our personal concierge as she helped us for at least a half an hour. Robert helped us with the backpacks as well. Another nice employee. As with my prior visit many years ago, the staff was helpful and not pushy, which is always huge for me because I can't stand pushy people. Diane, let us know about this great credit card that REI has and the great bonus that goes with it - you get a $100 gift card to REI when you spend outside of REI (any amount!) within a two month period. Easy cheesy to do that! While this isn't a store for me, it will be for my daughter. The quality of their clothing is exceptional! We left happy and definitely satisfied!

I love Rei for its products and staff who are typically knowledgeable, friendly and outdoor…read moreenthusiasts. This store is different than any other REI store I have ever been to. The women who work there are cranky and outright rude. They are argumentative and disrespectful, and not helpful at all. I highly doubt they hike , camp or even exercise . Not sure why they even work there. Just nasty. I will not be returning.

I traveled more than an hour from southeastern Pennsylvania to bring my new-to-me Bacchetta Giro 20…read morerecumbent bike (that I recently purchased from a private seller) for a tune up and minor repairs. Not only did they do a great job tuning up the bike, but they freaking detailed it. It practically shined when I loaded it on my bike carrier. They were very careful to adhere to the Covid19 safety protocols, so I felt comfortable entering the shop. They didn't try to up-sell me on anything. Best of all, they took their time and gave me lots of training tips to help my transition to a recumbent from a traditional diamond frame bike. Exceptional customer service! I will continue to bring my bike to them for service, despite the distance, and this will be the first shop I visit when I'm ready for my next recumbent bike or trike. For those of you who are starting to feel that the pain (back, shoulder, neck, butt, feet) of riding a traditional diamond frame bike has started to suck the joy out of riding, I strongly encourage you to try a recumbent bike or trike. WOW! What a difference! No pain, all fun. And yea, it still feels like you're flying, just like those early bike rides you did as a kid. I'm sure the nice folks at Jersey Bents will help put the joy back in your ride too.

These guys are the best. They opened up on July fourth so that I did not have to wait another week…read moreto get me trike. Very knowledgeable and friendly. An absolute pleasure to so business with. There is no place better to buy a recumbent from.