Been a customer since Shail's days on west Kent ave in Vancouver, his move to Powel street in…read moreVancouver and now in Langley. Helped with the restoration of my 77 R100/7 and has been more than helpful and accommodating with upgrades, service and advice. I think his son had a Harley once and Shail still let him in his shop. So he has to be nice! His shop in Langley is always worth a drop in.

Shail s the best and legendary serves especially riders with BMW s from all over the NorthWest…read more Conveniently located near a & w burger on 198 st and 96th ave in Surrey near border to Langley. They carry following new Moto brands Royal Enfield, Ural and many used motos esp BMW air and air/oil heads. Go check it out! I only wish they d be closer to Kitsilano, Vancouver!

Horrible communication need to send 4 emails to finally get the truth. After telling me 9 days then…read more2 weeks that turns into 2 months. Got my paypal refund. Do yourself a favor avoid the scam buy directly from the manufacturer save time and sanity.

I have bought $10Ks of motorcycle parts from many vendors over the years. Kevin at Bayside…read morePerformance is the absolute worst. He is super condescending and offers zero support after the sale. There are many good places out there. This is not one of them. Not sure how places like this stay in business.

Dealt with Kimberly in sales. I went couple of times and liked the fact they carry many different…read morebrands. Gave us the opportunity to sit on many bikes. I was going to buy a bike of a particular manufacturer..... let's call the A.... but by having other manufacturers onsite, I realized I could get a better bike of manufacture B. I wouldn't have known the shortcomings unless I came to Holeshot. Like the logo of all car/motorcycle dealers in Langley " cone to Langley, it's worth the drive". No pressure sales, in hindsight their stock sells so they don't need to pressure anyone to buy. Downstairs Robert in parts helped me pick of a luggage rack set. He was very helpful but knowledgeable too. I wouldn't hesitate to recommend anyone to these guys. There are like the SUPERSTORE of motorcycles in G.V.R.D

There is not one good thing to say about this place. My husband had his bike worked on here and…read morethey screwed up on the completion date a couple times which sucked. My husband arranged for a ride out there to pick up the bike but it wasn't ready when they said it would be so he had to scramble to get a ride home again. Total waste of time! I asked about getting a spare key ordered for my bike and they said it wasn't possible but they would order the blank needed. That cost $16 and didn't even cover the cutting cost. No mention that I could get the key blank anywhere else because they just wanted to gouge me on the price. The locksmith I used to cut the key said they only charge $5 per blank. I will NEVER spend another dime at Holeshot and recommend that anyone reading this stay away as well. There are plenty of other bike shops who will treat you a lot better.

Brought in a tear wheel with a puncture with a 1/8 allen ket 1.25 inch off center . I askedto…read moreremove tire and patch from inside as had 75% tread left. Service manager says to close to sidewall, have to replace. Asked for his best quote on tire. 327 plus tax. And two weeks to get.shopped around same exact tire 277 plus tax .went back with new tire, at 9 am when they opened.told them where i got it locally so they could maybe use them and pass savings onto customer.service managers nose got out of joint and his demeanor changed instantly, I just wanted to help . I asked to get it back asap. Said he would phone when ready. I called 5 hours later, might be done by 5 ( less than a hour to do) I said you have had it since 9, told me to hold, then came back and said maybe at 3:30. I seen where this was going. Went picked up tire and rim and new tire, took else where, they were busy but they would do right away. Asked why i did not just patch tire on inside? This was due to upsale of service manager! Ive been coming to the his place for decades! Maybe we both had bad days but i will travel miles before i support this place again. To bad as Troy is a great person / owner and staff freindly, but this service manager is one not to deal with if you go there! He upsells you goes out of his way to piss you off if you dont like his recomendations. what a ----

All I can say is WOW. Stay FAR away…read more I purchased a used bike from them. Everyone was nice, until they got my money. When I got the bike home, I realized that half of the advertised parts and accessories did not work, as well as some engine components being in dis-repair, leaky forks, and that a basic service was not even attempted when they purchased the bike from previous owner. They did not even wash it for me (looked like it had been through a trial run). This bike was advertised in good condition, clean title, and vigorously inspected by 2 separate mechanics, one of witch was the "head Kawasaki Race Team Mechanic". I swiftly contacted STAN, only to be completely ignored, along with TROY, who also completely ignored me. After almost a month, yes , a MONTH, I got an email from CRAIG stating that he had just been told to contact me to investigate what was wrong. To make a long story, after 5, 100km round trips to maple ridge, and the promise of them "taking care of me" at no cost to me, I was finally there to pick up my baby and leave this ordeal behind me. I almost died when they tried to blackmail me into paying a 400$ bill. I did NOT sign anything or authorize any work to be done in exchange for money, and they could not provide the contract with my signature on it. they said they were making things right, how they should of been when I bought the bike from them(not a cheap bike I may add). They threatened to keep my bike and take it apart. I almost phoned the police, but for some reason they decided to wave the fees.... hmmm.... So I get outside and hop on, start it up, and the several things that I was told would be taken care of were NOT EVEN TOUCHED. My turn signals were not NON FUNCTIONING (they worked fine before!) and no basic service was done. I looked at the bill they tried to give me, 200$ for wiring removal, 200$ for fork seal replacement! WOW! They then had the nerve to ask me to come back over a week later to fix it. At this point they were not getting near my bike again. Had to find professionals to fix my bike properly. If you have any love for your machine, take it somewhere else, anywhere else, even a high school mechanics class.

I brought my e-bike to IMS to get a part replaced. I had the pleasure of dealing with Travis and…read moreJeremy who were both busy, but found the time to do a quick 15 minute install on my bike! Thanks so much, it was very much appreciated! IMS will be my go to for my bike service from now on.

Would not recommend this dealership based on my experience…read more I placed a deposit on a motorbike after being told it was already in stock. The day before pickup, I was suddenly informed the bike was actually coming from Quebec. What followed was 5-6 weeks of terrible communication and zero accountability. I had to repeatedly chase updates myself, while most responses came from an automated bot or vague messages saying the bike was "coming soon" with no actual delivery date. No one proactively contacted me during the entire process. When the bike finally arrived, the staff showed little concern for the inconvenience caused. I was also charged more for a part than the price displayed on the tag. For a business selling expensive vehicles, the level of organization and customer service was honestly unacceptable. I contacted the dealership directly to resolve these concerns before posting publicly and received no response.

Went in with what I thought was a nail puncture in my back tire. Manager was super helpful, pulled…read morethe nail out and realized that it hadn't punctured anything and a repair wasn't required. When I asked how much I owed him, he said nothing! Amazing service, super friendly. They know how to treat customers. Recommended to everyone!

I can not recommend a dealership more highly! After 46 years…read moreriding based in the Vancouver area and having owned over 100 motorcycles this dealer has impressed me with integrity, service and excellent pricing! Eddie's word is GOLD. If he promises that something will be looked after he sticks to it even if it is at his cost. I am currently on my fifth motorcycle from this dealership and will always continue with them as long as I am buying what they sell! I have worked at 2 dealerships and have been a distributor for helmets over those years, done parts and sales. Owned everything from Honda CT 90 to a Harley Road Glide. Any questions ? Email me. gc49@telus.net.

I had a problem with my quad and prior to attempting to start fixing it at home, I took the time to…read morestop into Cascade Powersports on London Avenue in Mission. I explained to the staff my situation fully expecting the typical "we'll make an appointment and look at it for you". Instead they took the time to fully explain what was causing the issues and how to fix it myself. I took their advise, got my hands dirty and had the quad running in a very short period of time. I can highly recommend the staff at Cascade Motorsports to give you the straight talk about your equipment issues. They are a great asset to our sporting community.

Over the years I have owned a few Harleys, and the folks at V-Twin Audio previously Side Car Cycles…read morehave been looking after my maintenance and upgrade needs. Recently I had my 2013 bagger in to have a new sound system installed, with subwoofer and all, and I am very happy with their work and the after care they provided! If you're in the market for a stereo or upgrades to your scooter, you have to see these guys!!! In this day and age it's good to know there are straight up people like Alan and Brian who listen to what you want, give you the right advice and do what they said they will do. I highly recommend them. Cheers!

I met Al and Brian at the MC show and thought I'd take my 2014 Victory XC to them for a front…read morestereo upgrade. Was I glad I did! These guys are awesome! The sound is was great and knowing that Al is such an accomplished mechanic, I m now gonna bring my bike to them for all the services, oil/tire changes and upgrades! These guys know what hat customer service is, are polite and very professional.....even when a dude brings in a Victory! Thanks guys for all the help and support!