Coming from the business, its hard to find a dealership that holds the same high standards to…read morequality customer care as I did. Not only is the location very tidy and clean, but the cars are of exceptional quality. What really blew me away was the sales experience. I had my 1 year old daughter and my pregnant Fiance with me. The car was warmed up and pulled up for us ready to go. Michael French was extremely respectful, engaged with my family, listened to my needs and had me signing paperwork in under an hour. I constantly look at their website for our next SUV replacement. I will not be buying anywhere else.

If I could give it 10 stars I would. Edgar, Jacob and the whole team there was extremely…read moreinformative. With it being our first electric vehicle they was able to explain throughly all the differences between the models of the teslas as well as the ford Mach Es we was interested in. They were really patient and we never felt like we were being sold too, we felt like they was just interested in helping us get the right fit. We seen why they are the number one electric dealer around!

Amazing prices. I wrote down the price and details on 2 cars we were looking at. They were the…read morecheapest in Louisville and the Internet. The salesman there are not pushy at all. Let us look around without bothering us. Very respectable and love going there to look around. The transaction was a breeze 0 problems with the car we bought!! Definitely going there again for my next vehicle.

Oh it started out ok and as time went on they wanted me to pay way to much for the car I was…read morelooking at. To many hidden things I would not recommend , my excitement turned to frustration

I bought a Mercedes from Michael Gordon in January of this year. It was the most seamless car…read morebuying experience I have had to date. I knew what I wanted and what my down payment would be. I had done my research and pricing was competitive so there was no need to haggle. I already had financing pre-arranged. I called Michael before coming and the car was pulled out and ready for me to drive...alone...as long as I wanted! When I got back to the office, all my paperwork was printed out, including an offer with a better rate. I signed off and was out in less than an hour with my dream car! I have also been given referrals to quality service providers in the area for routine maintenance needs. I could not asked for a better experience. HIGHLY recommend this dealer if you are looking for a quality vehicle with a no-hassle process.

From the owner: We sell the most exceptional preowned vehicles in the louisville area for over 30 years. No sales…read morepeople. You can talk direct to the owner of the business.

I decided I wanted to trade in my car and I was getting offers around $7,500 from many places…read more I filled out all the information on Carmax.com to get an appraisal and they offered me $9,000. I showed up and within an hour, i was on my way home via LYFT that they covered with a check for that amount. It was quick and easy. I would recommend giving it a try!

In summary - the local team is great and we had a good experience with them, nice clean offices…read more Their logistics teams and cooperation across CarMax locations, however, definitely needs some work. Scenario: We purchased a vehicle from CarMax and it was in Columbus, OH. We paid the transfer fee to have it brought to Louisville. It took 2+ weeks, multiple phone calls and follow-ups, and several false starts to actually get it transferred. The local team reimbursed the transfer fee and did what they could to make it right. Corporate CarMax, help these guys out and fix how your departments work together to support your local teams who are in front of customers.

Amazing service. They have so many good quality cars to choose from. Tony was wonderful! so…read morepatient, and helpful. I couldn't ask for a better car buying experience.

Good service they cleaned my car and made the interior look brand new and they were nice people as…read morewell. I would recommend this service to anyone who wants to get their car washed and interior refurbished.

I bought my car, Carlos was a VERY big help! SEE CARLOS he's the sweets person with the best…read moreenergy. Definitely a 10/10 experience

Do not buy a vehicle at this establishment. You in for a horrible communication experience and…read morehorrible cars. Sold me a car that needs a transmission $5500 worth of work, only had the vehicle one week. Do NOT BUY A CAR HERE!!!!

I financed a car in August of 2025 with no warranty and my transmission went out in January. I had…read moreit towed back to them and they gave me a price and an honest opinion about fixing it and told me it wasn't even worth it. Once I agreed to let it go they allowed me to cancel my contract with that vehicle and they put me into a different vehicle with a warranty and no down payment. The staff is very friendly, helpful and professional and Bruce is very fair. I love being one of their customers!!!

The salesmen will try to shake you down. The cars are Lemons. Horrible service and my car was worse…read moreafter I got it back.

The staff at DriveTime was great, they listened and payed attention to all the requirements that I…read morewas looking for. Victoria was the best she made sure that there were a few selections according all that I was looking for in a used car. I was made to feel heard and that my feelings were valid. I would recommend this location to any and all, considering all of the cars that I have looked at and shopped around at many dealerships, with all the used cars I've purchased in the past DriveTime was the very best yet.

I made a point of making this review. First, no one would insure my car because there was a recall…read moreon the security system. They wanted me to pay $600 -$800 for my insurance. And yes, my car was broken into very soon after, an that was after I fixed the recall. They just skimmed over the recall, and had to know this, but played ignorant. Not even a month after I bought the car, I was told that my engine gaskets, axles were in very bad shape. They had not tuned this car up, or done any type of maintenance. Yes, they will give you a car, but you will pay dearly for the interest. BAD CHOICE ON MY PART. NOT WORTH IT. I very very much regret this purchase.