If I could have given a zero, I would have. We had purchased bikes for our family from vitesse for…read moreyears. I was extremely disappointed to find out that the owner decided he would no longer honor the lifetime service agreement we were promised at the purchase of our last bikes. The owner wouldn't even consider giving a discount on the service he promised for free. I get prices have risen, but at least work with me. Do not trust anything they tell you when they are in sales mode. Plus... the same services were 1/2 the price at another shop in town. I guess I got my discount elsewhere.

I just picked up a Trek Roscoe (purchased from Trek, built in store) that I got my boyfriend for…read morehis birthday. The bike is a surprise, so I didn't bring him with me to help get it loaded into the car. Three very kind, very helpful, very amazing, employees offered to help me load it up during the middle of a flash thunderstorm without me even having to ask. The bike barely fit but they all worked together to get it just right in the back so I could take the bike home same day. Thank you so much for assisting me!!!! 100/10 recommend.

A few years ago I brought my beat up bike in. The male owner asked me immediately about buying a…read morebike instead of fixing it, I explained I was working on building my own but needed this to get around. He was generally short with me. We agreed that I'd leave it to replace some parts and he abruptly asked about a deposit, which was fine. As I went for my wallet he abruptly asked to inspect the bike, again fine but he seemed annoyed. He saw a dent and handed the bike back explaining he can't be liable. I said nothing stood head down thinking about purchasing parts or not. Then the lady owner, who I didn't know was an owner then, approached said, "do you need help" his reply "can you tell this gentleman to leave, I can't work on his bike". I have no idea why he said this. No clue why he was so rude and short through the whole exchange. I understood his reasoning and said nothing against him or his decision. The lady owner responded to this post a year ago saying they told me multiple times they couldn't work on my bike. A complete lie, and I don't understand why they would act like that and then lie. My best guess is I was wearing my work clothes and they must treat poor people extremely disrespectfully. Don't go to a place that would treat anyone like this. This is 100% accurate description. And I'm not struggling with it. I'm just informing the public, if you just want a repair you will be treated horribly I never questioned safety. I understood the comment, but tossing me out while quietly considering my options deserves an apology, not lies from you. After an apology, I'll consider not posting this anymore. For anyone who has gotten this far. Check out the other bad reviews here. The "lady owner" doesn't understand how to treat a bad review. Considering she completely lied about my experiences, I now feel sorry after reading a Number of other disgruntled customers experiences. They are an entertaining read; to see a pretentious, lying business owner at work. "Now please move on" ..... I mean come on, how old are you.... This is pettyness and lies. Bad reviews happen when there is very disrespectful customer service; learn to take criticism, improve from it and move on...... see what I did there

Rick F. and Hudson B. Are great! So helpful! I got my mom a new road bike for her birthday and had…read moreit shipped to them from Arizona. They had it built quickly and we couldn't be happier. I don't live here anymore, but as someone who works in the bike industry, this is easily the top shop in town.

I had the folks at Taurus replace the tires on my V-Strom and had them change the oil and service…read morethe cooling system. Great work! Prices were reasonable and quick. I'll be doing business with them again.

My ride needed fresh tires and the annual tuneup. The guys…read moregave me options on the tires and once I made my selection they got me booked in a couple days. Dropped off at 8 and they had I ready after lunch. Great work, great service and great deal.

I cannot speak highly enough of outlander cycle repairs and Austin himself who is both the owner…read moreand chief technician. It was a Sunday evening and I had just arrived in Cedar Coty ready to do some mountain biking first thing in the morning. However as I was unloading my bike I noticed that my rear tire was completely deflated, and that the air was seeping out of the spokes. A few minutes of internet research and I found Outlander Cycle Repair open ... but candidly given it was Sunday afternoon I really didn't expect anyone to answer the phone, nor did I expect Austin to offer to come out to my hotel to actually help me fix my bike. Ten minutes later I was at his workshop, and despite the late afternoon he made the repair, and had me on my way in no time. I can't speak highly enough if his customer focus and customer service. I was particularly impressed with his attention to detail and making sure that he did everything perfect the first time. Too often these days so many local bike shops are overloaded, and they do not focus on quality but rather just getting product out the door. I was delighted that that was not Austin's approach. If you are in Cedar city, or you are passing through Cedar city and you need a bike repair please look him up.

Austin is great! He came to my hotel at 8pm to service my bike before I do the Grand Canyon Divide…read more He was meticulous and really patient in looking over everything. And, his prices are super reasonable.