awsome refunded money pronto.my new parts people. made my day. a model business .read more

I had to get Rain-x and a squeegee before the rain hit last week. Products were easy to find and…read morethe employees were pleasant. We used the self check out but they came over to make sure we were ok.

The staff members at Napa Auto Parts are very efficient and kind. The employee helping me select…read morethe proper parts went above and beyond. I highly recommend this business.

Speaking with staff member Mark and he was very professional, courteous and so helpful with getting…read moreme the right brake pads for two of my rigs. If they don't have them stocked they'll get it for you within a couple hours.

My car was in the shop, so I was driving my buddy's Mini Cooper in the interim. With good…read moreintention, I took it through a car wash, and the very tip of the antennae broke off; the radio continued to function fine. I called to a local, Portland, AutoZone and they were no help. Going to Vancouver anyway, I stopped by this location to see what could be done. Joshua, the sales tech, spent about 20-25 minutes going in and out of the store to the Mini parked outside to make sure the threading to their part matched and was flushed. Although customers came in for help, they were serviced by other techs as Josh worked diligently to make sure the antennae was fixed and looked uniform. I didn't catch their names, but the other techs in the store were very joyful and we all bs'ed as Josh was trying to fix my issue, and checked his work afterwards! I sent a pic of the now-fixed antennae to my friend, and he was pleased too. Josh! Thanks so much for your time and attention to detail! The whole staff seemed great, and I hope this review carries at least a little leeway to give him and the crew a proper attaboy.

Store manager was bitch and when my return didn't add up. After some money was unaccounted for and…read moreI ask to return everything and charge me what I needed

Literally the worst service ever, we ordered a part and was told two to three day shipping. Six…read moredays later and than I have to call to check on shipping information, they leave me on hold for an hour than hang up. They then send me pictures of the part with no context. Than call me two hours later to let me know the guy who pulled the part actually broke it with no remorse. Completely unprofessional and absolutely no follow through.

We have an auto repair shop in Portland Oregon. We ordered a…read moremotor for a Ford Escape from Antonio @GNR auto wrecking in Albany. We received the motor and installed it and the engine had a bad rod knocking in the motor. I called the Albany yard and asked Antonio why they did not check out the motor before selling it he had no answers. I asked him to reimburse my company at least the labor for the techs time. He said they do not pay labor and i said you never checked out the motor before selling it and i need some help and he said NO. So i called Brian at GNR in Troutdale that we use a lot to see if he could help us and he said NO as well. So buyer beware before you purchase anything from any of their yards and be specific to ask them if they check any items before purchasing or better yet DO NOT buy from them.

The guys here are friendly, knowledgeable and definitely willing to answer any questions I have…read more Also the prices are great! I walked in with a dead battery and walked out with the confidence in the new battery they recommended. Thanks again!

Super helpful staff. Tested my car to see why a light was on and told met to check my gas lid…read more thanks!

I believe the general manager assisted me immediately as I entered the shop. I usually don't get…read morehelp and this was nice. Real nice. I appreciate customer service like this. Sorry, I forgot his name to five him credit but he was an older bald gentleman. He helped me with my tail light bulbs. Parking was plenty. I recommend for anyone coming for their auto parts needs. People in customer service should learn from this gentleman.

I purchased a Lexus from MS Motors on Hayden Island and had a small issue pop up shortly after. The…read moreowner approved part of the repair, and Max went above and beyond by adding $280 out of his own pocket to help me. He didn't have to, but he wanted to make things right. Great customer service -- and they carry a lot of really cool cars.

WARNING!!!!!! HORIBLE EXPERIECE dealing with MS Motors!!! I…read morebought a car from them that they said had zero issues with and was in perfect mechanical condition! Before the sale was made, Manny the sales manager answered my calls and text messages but once the sale was done and they got there money the communication was gone! I had the car shipped to my house and first time starting it I knew something was wrong! The car was shaking and misfiring with check engine lights and wrenchblights on the dash and I couldn't even drive my new car!! The car turned out to have major engine problems and I had to have the engine rebuilt which not only was my new car in the shop for several months not being able to enjoy my new car but I had to pay outta my own pocket several thousands of dollars for the repair. When I got a hold of Manny and told him my situation he said that he would make it right and help out with the costs of the repairs. When it came time to ask him about sending some $$ he just ignored all my text messages and calls like he blocked me. I would have just gone down to the dealership but they are over 2000 miles away from me. Please take my advice!! MS Motors sold me a car knowing there was a MAJOR issue with it!! Go spend your $$ at an honest dealership and STAY CLEAR OF THESE DISHONEST BAD BUSINESS PEOPLE!!!

Decent location in Hazel Dell off highway 99. This is a high traffic area. They have a decent sized…read moreparking lot which was recently paved and striped. Pretty easy to get in and out of. Employees are hit and miss. Some are helpful, and some distracted and not wanting to be there. They keep their shelves stocked and always have what we need. Their prices are reasonable as well. Would definitely recommend for convenience and pricing. Just don't be surprised if you get an employee that isn't helpful or friendly.

Went into the store to buy a thermostat. The person helping me looked up my car and sold me the…read morepart. Waited a few days for my mechanic to repair and turns out they sold me the wrong part. Back to the store I go and another 4 days without a car.