We sought Brancato's help with a malfunctioning furnace during some of the coldest days of the…read morewinter. They responded promptly, restored our heat with a temporary fix (to our great relief), and then followed up with a timely permanent repair. We were very pleased with both the quality of the work and the clear explanation of the problem. They'll be our "go to" heating servicer from now on.

Based on their web-site ad and some reviews, I talked to this company about a maintenance-cleaning…read moreof our heat pump units. I told Bill, the office coordinator, that we have three indoor units and one outdoor unit (the condenser). He said that the total would be $385, but since I'm a new customer there would be a $100 discount, making the total $285 - his words. I agreed to these terms. At no time during our conversation was a figure of $485 uttered by him, something I would not have accepted, even with the discount. And yet, the invoice that I received two days after service completion (about 2 hours' work by one technician) asked for $485 minus the $100 discount, plus a fuel surcharge of $7.50. I called to complain that this was not the agreed-upon amount, but Bill simply denied having made that offer. But I know what I heard him clearly say. Lesson learned - never accept an unwritten quote! The work done was underwhelming - acceptable, but more or less perfunctory without much oral communication about the state of the system. I would recommend anyone needing this service to shop around and get everything in writing before agreeing to the terms. I will not be a continuing customer.

ASK mechanical has great communication and was able to service my furnace in a timely manner. Their…read morepricing was adequate and the servicer provided pictures and an update after the servicing. I will plan to use them again in the future.

Ask mechanical installed a new boiler for me. Anthony was very good at communicating throughout the…read moreentire process. Anthony is knowledgeable and will make sure the job is done right. Even helped me troubleshoot a unforeseen technical issue with my existing Nest thermostats on a Saturday.

They were great and replaced my hot water heater in under 3 hours. Best part, they took the old…read moreone away. I didn't have to be a current customer to receive help like with so many other local plumbing companies. I called in the afternoon and they were there the next day. Thankfully they had the foresight to bring a brand new hot water heater with them. I will definitely call them for and future needs. Thank you!

Huge shoutout to Patrick! Our water kept going cold after just a few minutes, so we called around…read moreto a few plumbers in town. Surprisingly, only two companies even picked up -- AT Plumbing and another place that wanted to charge an outrageous service fee just to provide a quote. AT Plumbing also had a fee, but it was much more reasonable. Patrick showed up within a few days, right on time, and got straight to work. He kept me updated throughout, called to explain everything in detail, and provided an invoice with a clear breakdown of the work done. The professionalism and service from AT Plumbing were top-notch, and I'd absolutely call them again.

Awful. The owner will steal from you. He did not return money for work he had not performed…read more STAY AWAY!

Poor communication and poor service. After they screwed up my boiler, they would not return my…read morecalls. Had a 2nd company fix their screw up. Never use these guys

Never again! "Turned off" to a "bunch of bull" from Turnbull Plumbing. Not reliable or trustworthy…read more I had a 10 o'clock appointment on February 25th to get a leaky sink sprayer replaced, see about installing a new dishwasher , and repositioning a water heater. They didn't even have the professional courtesy to call and let me know they were running late. At 10:45 AM they still hadn't showed up so I called the office. The receptionist offered no apology, just said they were running late. (Duh!!) I replied, so why didn't someone call?? She simply responded, 'I'll get back to you and hung up.' The plumber finally arrived at 11:45 AM with a journeyman, and offered no apology. In fact, he was not a very pleasant or communicative person, although with each thing he looked at, he informed me there was a problem. To make a long story short, what I assumed might be $200, was almost $500. Unfortunately, I was told upfront, their policy was not to give estimates so I took my chances. I had used them in the past, as had neighbors in my condo development and been happy. THIS IS A VERY DIFFERENT COMPANY NOW and not for the better! In hindsight, I believe the 'no estimates' is their sneaky, dishonest way to inflate prices. They seemed to have no problem cashing my check within 24 hours , yet they've refused to respond to phone calls and VM to get back to me with a price breakdown. Not only is this terrible customer service; it's unreasonable and unprofessional. I've waited over two and a half weeks to hear back from them to no avail. Shame on YOU! Andrea D., Bath

Hot water heater started flooding the basement. Called Turnbull Plumbing and spoke with Becky…read more She sent John and Basil out to fix things. 3 hours and a new hot water heater later, I have hot water again. John even had the patience to deal with my pain-in-the-butt home repair warranty company so I could get re-reimbursed. Fantastic response and service!

Found water puddling in my yard, and am SO grateful to have found this company. I had Garrett come…read moreout to do a sewer repair and he was super helpful in making sure I understood what he was doing, and why he recommended the repair that he did. He was even able to come the same day, which was incredible! I'm so happy to have a go-to plumber if I ever have an issue again thanks so much!!!

Incredibly fair people. Great experiences both time we had…read morethem come out this year (separate issues). Our Auntie was very happy with them as well!