TL;DR: Predatory pricing + double penalty policy. Avoid.
I rarely leave negative reviews, but this experience was bad enough that others should know before spending money here.
This studio runs on a subscription model: you pay monthly and receive 4 class tokens (valued at $50 each). You must use a token (or pay $50) to book a class--and once you book, that money is gone whether you attend or not, unless you cancel within their 12-hr cancel policy. If you don't use all 4 of your token within the month, you also lose them.
However, they will charge an $25 "no-show" fee on top of the lost $50, if you miss the cancel window, and life happens, and you can't attend. That's $75 for a class you didn't attend.
The owner justifies this by saying it ensures spots are available for other students. That argument doesn't hold up:
1. The class I attended were never full, in the 2 month i had this membership, at max, there's 3 people in my class, so demand isn't the issue for the classes/time-slots I go to.
2. If demand were high, a booking system already solves that--people who want spots book ahead.
3. If the goal is accessibility, the solution is to add more classes, not punish customers.
When there's a no-show because life happens, the customer lose the token. The studio already gets paid for doing nothing. Charging extra on top of that isn't about fairness--it's about squeezing more money out of customers.
When I questioned this, instead of acknowledging how excessive this is, the owner tried to justify it as "fair," which honestly felt like gaslighting.
It got worse when I tried to cancel my membership. Despite having all 4 unused tokens for the month, I was only offered a partial refund.
At this point, this business disgust me. I have all good will to support small local businesses, but not for a business model that penalizes customers twice and then deflects responsibility.
I won't support a business that operates like this, and I strongly recommend others think twice before signing up. read more
