Went to wedding here recently and beginning with the MOLDY ceremony chairs on the pretty roof top…read moreterrace, there were many details lacking in a proper wedding venue. The venue provided a coordinator to the couple and that person was changed out 5 times in the year long planning. The day of coordinator snapped at guests saying that she already told us to move to our seats once already. After ceremony it was not clear where cocktails hour would take place. Turns out that it was in the same room as reception so most guests went straight to their seats (no mingling.) The cocktails were great - bartender was fast and friendly. The DJ from the venue package declared that he does not make announcements of any kind as well as his set list was very boring and the music did not flow from song to song to keep the energy up on the dance floor. Dinner salad was sporadically dressed- some people our table got dressing while others did not. Food tasted fine - the cheesecake was served scooped like ice cream which is a different presentation from the couple's tasting. The day of coordinator questioned the cold sparks which were pre-approved (lack of communication with prior contacts.) After clarification, the coordinator permitted the cold sparks. Finally the late night buffet served sliders and fries with no condiments (no ketchup at all!!) The venue specializes in weddings and in my opinionl they are doing the bare minimum.

DescriptionEnrico Nicola Mancini known professionally as Henry Mancini was an American composer,…read moreconductor and arranger, who is best remembered for his film and television scores. Wall arts in my room! Amazing idea, here is the best hotel in the Hamilton, very clean and cozy. Highly recommended, fantastic Very cozy restaurant and bar, I like it

Front desk personnel anfestaurants customer service went above and beyond to accept special request.read more

I have stayed at a grand total of four different Four Points hotels in my life, which includes my…read moremost recent visit to Hamilton. Sadly, my experience wasn't as wonderful as the others. This hotel is located by the waterfront, just off the QEW. I got to the hotel at around 7 pm on a Friday night. There was plenty of parking. I had an excellent check-in experience. The woman at the front desk was amazing. Even though I wanted points instead of breakfast, she gave me a voucher to give breakfast at the restaurant a try. She thanked me for being an elite member, which is customary and a nice touch, and sent me on my way with a couple of room cards. Although not the fault of the hotel, I could hear screaming children when I was in the elevator going up at around the fifth floor. I was on the top floor, which is the seventh. It was super loud when the door opened. Screaming kids and chatting adults greeted me. It was a bad sign. Why do families enjoy standing outside their rooms and chatting? I'd estimate that ten people, including three kids, were all staring at me. Um, I wasn't expecting an audience, let alone an extended family. I had to look down at one child who was blocking my way. I'm sorry, but I really don't want to roll my luggage over you. His father actually had to tell him to move. It's common sense that people get on and off elevators. How about clearing the doors? It wasn't the best introduction to this hotel! Since that hallway encounter, intermittent conversations and running races took place in the hallway, including one well past midnight. I made a note that coming here during the Family Day long weekend isn't the best. I left the front desk know. The woman apologized. I ended up getting breakfast vouchers. They were delivered to my room the following day. The room looked clean. Upon further inspection, some things weren't clean. A white hand towel in the bathroom that you'd expect would be clean had a purple makeup stain on it. As much as I love purple, I don't love it on white towels that are expected to be white and I haven't touched them. When you stay at a Four Points hotel, you get a robe to wear for your entire stay. Well, mine had a long blonde strand of hair on it. Eww! I have dark hair. I know that this strand of hair did not belong to me. I expected housekeeping to clean my room during my three-day stay. My room was never cleaned. I did not waive that service off. I didn't have the do-not-disturb sign on my doorknob for my entire stay. I didn't get it. I was too congested to deal with that. I am thankfully not a slob, but the recycling bin could have been emptied once. The television worked and I enjoyed watching various shows during my stay. The shower was great, as it helped temporarily ease my sinus congestion. The bed was comfortable. I had enough hangers in the closets for my clothes. The wifi worked well. No complaints here! I am always pleased when there's a mini fridge in a hotel room. I had food and pop nicely stored and chilled in it. The room also has a microwave, which I appreciated. I enjoyed breakfast downstairs. I had this blue crab scramble and it was excellent. I loved it so much that I ordered the same meal the next day before I checked out and headed home. Staff at the restaurant treated me well. On weekends, breakfast is served from 7 till 11 am. On Monday, it starts at 6:30 am and ends at 10 am. Frankly, staff at this hotel were top notch. When I asked the woman at the front desk the night before I was checking out if I could stay until 2 pm, she immediately said yes. I liked that. The hotel is decent. It needs help with its housekeeping routine and cleanliness. I imagine that it's better when it's not a long weekend. (85)

Thanks to the friendly staff for providing a comfortable, clean, and enjoyable stay last week -…read morenice job. I also love the first floor sliding outside doors - nice touch and convenient for vehicle access.

Booked this hotel while in Niagara on the Lake to see a concert at Jackson Triggs. Due to the jazz…read morefestival in that town during the same time frame hotel rates were off the charts ridiculous....even in Niagara Falls. As this place is 30-40 minutes away, I thought I'd give it a try. Hotel is basic fare...you get what you pay for. We didn't partake in the free bkfst as there's a Denny's down the street. Cleanliness isn't top notch...there were suspect white stains on the bed skirt...totally grossed us out as our thoughts immediately went there.... Bobby pin in middle of floor..not ours as we were 2 guys... TV was a decent size. Toilet is very low..wouldn't be ideal for ppl with disabilities. Would have been 3 stars except for the stains.

Our trip could not have been better!…read more We chose this Hotel as it was part of a road trip where we were visiting different places. Convenient being placed next to the highway. And extremely modern and beautiful and the staff was soooo friendly. And the Moxie's restaurant attached to it...omg! Writing another review about it but a must. Truly, we are in heaven. careful, do not expect a view, you are near a highway and a shopping center.

Hotel was awful disgusting and rude. Bathroom was filled with bugs. When first checked in door was…read morenot locked and filled with drug parafeneall and smelled like smoke..after 8 hours of driving my fiance just collapsed on the bed but woke up to 20+ bites. We just left and went somewhere else had to go to laundymant to clean bugs off our clothes and just threw out out carry bags to wouldn't be translating bugs on our way back. Since it took us an extra 45 mins to pack the next day due to bugs and whatnot was threantrd my police and told we would be banned which is fine by me because will never be going there again. Rude ignorant unclean unsafe not professional at all. I've planing a vacation to hamilton you would be better off in your car or a tent at least then your not paying 200$ for a room you have to abandon a d pay for another hotel just to sleep and relax. Will never be back even if it's free. I've already disputed the charge on my credit card but stayer be ware of bed bugs, cockroaches, silverfish amd earwigs. Cleaning staff was extremely rude and rushing. We would have bin out on time if didn't go through remainder of clothes we left I'm the room. Worst place to stay overpriced horrible service and they'll threaten you of don't mive exactly when they want despite the bug infestation and drugs left on table and pipes in the bathroom. Don't waste your money here it's disgusting and hospitality is non existent.

check in and ask if had a bug problem and office said no went in room look at bed bugs every where…read morewould not give money back stay away from this place

The stay was ok but with a few problems. The price for the room is high even with the deposit. The…read morestaff can be mean at times especially when complaining about the lack of working outlets and the speed of the wifi and complaining about how much stuff you pack when it shouldn't matter to them at all. But all and all it was a nice stay

(Stars are based on it's actual category /rating) The rooms cable and wifi worked. The security…read morewas comfortingly monitored. The mattress was excellent .The room was clean.The bathroom was cleaner than many peoples bathrooms and decently stocked for the night.The fridge worked so I was able to store myself a late night snack. After a long days travel (7hours)and considering my days upcoming schedule when I checked in ,I found them extremely helpful and accommodating. I actually slept soundly while next to a major intersection(There wasn't a lot of noise).