I had my gallbladder taken out, which was followed by complications, a 2nd surgery, a month in the hospital & subsequently, a nursing home for rehab. I never thought I could more miserable....until I spent the night at the Motel 6, in Rohnert Park, Ca!!
IF I COULD, I WOULD GIVE IT "0" STARS!!! DON'T EVER GO HERE!
I was NOT the one who made the choice...or the reservations. For reasons I won't go into, the nursing home had to discharge me but couldn't, unless I had somewhere to be discharged "to."
At the time, I didn't have a place of my own yet, so they agreed to pay for a 3 night stay, at a nearby hotel of my choosing. The two hotels I requested were allegedly full, as it was Mother's Day weekend, so I guess this was their 3rd choice, according to the Administrator there.
First, let me tell you about an "Aussie" from down under, by the name of Graham McDonald-Smith, the Motel 6 Manager, as of May 11, 2019.
The morning of my discharge, I made it a point to go onto the Motel 6 website & request a non-smoking room on the 1st floor, as I am disabled & I was not supposed to be lifting anything for several more weeks, as I was still recovering from the surgery. I never got an email back from him, though he "said" he did email me.
2nd, it wasn't until AFTER I managed to get everything out of my car (with the help of my walker), unpack everything & organized it in my room, that I realized I couldn't even use the "bolt lock" on my door!
It would turn, but it wouldn't line up with the hole in the door frame.
I was in so much pain, that I just couldn't bring myself to repack everything that night, only to have to unpack it a 2nd time in a new room, so I let it go & put on the "burglar" bar just for that Friday night.
However, I immediately let Graham know the next day when I woke up around 11. The pain medications had knocked me out cold.
In addition to the broken lock, there was NO refrigerator, NO microwave, NO stopper for the bathtub, NO coffee maker and NO clock and/or radio in the room.
Oh...and when I woke up the next morning, I also discovered a nasty "warning" notice on the front windshield of my car, saying I'd "violated the Motel 6 Parking policy," by backing my car into my parking spot & that if I didn't move it, I would be towed!
But the day before, it was Fred, the Motel 6 clerk on duty, who not only DID NOT TELL ME about their parking policy, but he actually WATCHED ME PARK THAT WAY & then helped to guide me into the spot!
To add insult to injury, they had the audacity to charge MORE THAN $376 FOR 3 NIGHTS, for this awful room & said if I wanted any of those "missing items" (like a coffee maker), it would actually "cost more."
When I told him about the lock & all the missing things, he just looked at me smugly & said,"You're more than welcome to stay somewhere else" & then, he said "This doesn't seem like it's going to work out for you here" as if somehow I, was the one doing something wrong!
I looked at him like he was crazy & asked him, "Is THIS your response to an unhappy customer? 'THIS' is your idea of 'Customer Service'?"
At that point, he seemed to realize how badly he was behaving & how poorly he was representing the brand name of Motel 6, but not until AFTER he "dragged their name through the dirt," by informing me that they (meaning the "Motel 6" brand), were at the "bottom of the food chain anyway," as if that was somehow supposed to "excuse" the poor quality of the room, his attitude AND the overcharged prices!
It didn't excuse it. Finally, he came to his senses & offered to move me to the room next door. This was all around noon. 2 hours later, I was starving but couldn't leave my room to go eat, for fear that someone would just push open the door & steal my laptop, medicines, etc. So I went BACK to the front desk, only to be informed that Graham had already LEFT FOR THE DAY, without so much as a "goodbye!"
A woman was at the desk & when I told her what happened, she insisted I couldn't move into that room until 3 pm. I told her I didn't want to wait another hour, so I asked if I could have a different room, & she found one but it was much further away from my car.
While we were talking, I made a comment about posting this experience on Yelp and a man....another employee, was standing there & he actually started laughing. When I told him "this isn't funny at all," he said "I think it is." Apparently, the very CONCEPT of offering quality customer service, is nothing more than one, big joke to these people! But the jokes is on them....cuz now they have an even LOWER rating on Yelp & I will tell everyone I know, to NEVER GO THERE!
So don't worry about "leaving the light on for me" ever again Motel 6 people.....'cuz I wouldn't come back there if you paid me! read more