Need to have a portion of our basement pad replaced and carpet stretched following a washing…read moremachine repairperson's mistake on our first floor (water poured into our basement). We've had the water mitigated by another company, have estimates of the damage, insurance is making it right again and we are starting to restore. Inquired whether Jensen's does this type of work. They do. I asked, "Could we get an estimate?" Their response: "Maybe you should go with another company, we are a month out". My response: "That's ok, everything is 6-8 weeks out". Their response: "Something about your request doesn't seem right and I feel uncomfortable with this situation." My response: "What could be uncomfortable, I am asking for a service, you said you do this type of work. Do you not want to do business?" Them: "I am uncomfortable with insurance being involved and you have an estimate already from another place, why don't you go with them." My response: "Insurance isn't an issue, they are paying to rehab what is needed, the first company who mitigated the water gave us an estimate on the repair but we are looking at our options, so we found you online." I say, "It seems you are suggesting there is something odd about our request. I ask again, "Do you not want our business?". Their response, "No." So rather than saying they don't want our business to begin with, they push us to seek another provider then say there is something that makes them feel uncomfortable about our request. That is just strange to suggest to a customer! Just say you don't want to do a job, one that I can only assume must've been assessed as a "smaller" job. Be upfront with the customer! Not a good interaction.

I lived in an apartment complex that had a hired deal with Jensen's carpet care, so we didn't have…read moreoptions as to where we went. I would just say I was not impressed with the service. Quite honestly, I'm not sure if they ever really cleaned... our carpets still had dirt on them. The service was also quite pricey. I would not recommend; I will not be using this service again.

Excellent! The prices are competitive with the big-box stores, but you get superior installation…read moreand professionalism. This shop is a 3rd generation. They've built their business on customer satisfaction. That shows.

From the owner: CraftMasters Flooring carries a complete line of products from the world's leading manufacturers…read more Visit our showroom or call us for a FREE estimate! Free Estimates

I was moving out of my rental and needed my carpets cleaned professionally and he made time for us…read moreand came very quickly and did a great job! I have no complaints! Will hire pro steamer again!

Mike cleaned our carpet 10/29/24 - it is very clean!…read morennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn

Very meticulous went the extra mile to make it done right. The price was inline with others maybe a…read morelittle less than some and a little more than others but I think we got an excellent result

From the owner: At Atlas Epoxy Flooring we take pride in our craftsmanship and thrive on customer satisfaction. We…read morehave a thorough concrete preparation that guarantees an unbreakable bond that lasts the test of time. If you are in the market for flooring to hold up to high traffic areas or beautiful floors in your home , we have you covered. We have a wide variety of colors and styles to choose from. Basements , Garages, Patios, Walkways, Pool Decks , Enclosed trailer, It’s unlimited. Residential , Commercial , Industrial

I couldn't be more disappointed in my carpet purchase as Maaco's Floor Covering in Appleton, WI…read more We specifically purchased our carpet because of the Stainmaster warranty. After only 4 years the carpet is matted and crushed in all of the traffic areas. Maaco's did send someone to our house and sent an "independent inspector" but when the warranty brochure says 10-15 year texture warranty, that doesn't mean due to matting, crushing or corn rolling I was told. This portion of the warranty only means if the carpet tufts are "bursting, blooming, opening or losing their twist", not matting and crushing. You would think that after spending $7k on a whole house full of carpet, with a warranty that it would mean something but in Maaco's world it does not. Will never buy from them again!

I am going to join the one star club. I have been dealing with Macco's for 16 months on flooring…read moreand install for a remodel. The sales person was great, installation crew and scheduling, NOT! After all the run around and not getting a firm install date, we have decided to hire someone else to install. I don't have any faith in them. Go elsewhere.

Fabulous experience with this company! Would definitely go to them again! Marissa was helpful and…read moreknowledgeable with picking out our floors. Myron was amazing!-when a piece of our flooring needed to be replaced he was so easy to work with, great follow-through and end product looks great! Very happy with this company!

Absolutely loved working with the House of Flooring. We had them do a tile backsplash in our…read morekitchen. And it looks incredible. They came to our house and offered some really great ideas on what tile & design we could use. They got the measurements needed and offered us a quote that was very reasonable. We scheduled the installer and he did a fantastic job. He was quick, efficient and didn't damage our granite counter tops or wood floors. We will use them again and highly recommend the House of Flooring!

After having a horrible experience with Floors by Angi who could not give me an itemized bill and…read morecancelled my order, I called Empire. Karen was great. She was low key, no pressure, answered all my questions, gave me a lot of choices and walked me through the entire process. She was able to tell me exactly what I was paying for and found the best deal for me. I appreciated her patience and help. It was great working with her. Thank you Karen.

Absolutely awful customer service!! I asked for my remnant from a 2 room installation and have…read morebeen told I didn't pay for them, I can't buy remnants, and that I have to have all new carpet laid. Really? After having my rooms emptied, they changed the installation date by over a week. Now 4 months later I need a small repair the size of a quarter but I have to have a new carpet laid? Did you notice they only allow positive reviews on their website? I've also asked for a manager twice now and received the same brain dead customer service rep. The salesman was nice on person, but when the installation was delayed, and now for this, he's been a real jerk via texts. Look elsewhere to be treated right and have the company actually provide customer service.

I don't know where to start at how amazing this flooring place is from the customer service to the…read moredetails they take to make sure you are satisfied, the floors are beautiful and the articulate precision they use to install the floor. I had my entire house (excluding the bedrooms) done by Dean's Flooring and I LOVE them!! It started by choosing the flooring to measuring and installing it was five stars all the way. They made choosing the color and style easy and fun. A special shout out to Jason and Bruce who were not only professional but personable and always kept us in the loop. Great precision, great personal service and always upbeat and friendly. Answered all questions thoroughly and in laymans terms. Also a shout out to Eric and Mark for the removal of all old stubborn flooring. It is not a job I would like but they made it look easy. I would recommend Dean's Flooring to anyone looking for new flooring or carpeting, they are the best!

They did an excellent job installing new floor ceramic flooring in our mens bathroom of our church…read more He was right on time and finished when he said he would.