I originally contacted this company to help control the tick population on my property. Unfortunately, things have just not gone right with this company from the beginning of my experience to the end. I should have cut bait when I overheard one employee complaining to another about having to give me options and pricing info. Considering that they were trying to get me on the hook for over $700 in treatments right off the bat, I think I have the right to ask a few questions. I persisted so I wouldn't have to start the process again with another company, and the service was fine for a few treatments, but then things went downhill.
A couple of things would greatly improve their service: 1) telling people ahead of time when to expect a treatment, as in a specific date, and 2) allowing people some flexibility in scheduling. As it stands, you get a very generic email saying to expect a treatment sometime in the next few days. In my experience, that could mean same day treatment or next day or day after or day after that, etc. They also have no ability to further space out your treatments if that's what you'd like. They see every 3 weeks as the optimal time frame and you really don't get a choice about that. I wish I had known before I signed up with them. I thought I had opted to have three sprays over the course of the summer. What I got instead was three sprays over the course of 9 weeks or about half the summer. So bottom line, if you can't or don't want to go with their six treatment plan, you will not be able to spread your treatments out over the summer. I spoke with the owner about this issue, but he kind of laughed it off, said that people complain about that, and told me how I can't imagine how difficult it is to do all the scheduling in his business. So, yeah, helpful.
We also had a time when they both sprayed the wrong thing and sprayed our vegetable garden, which they had been instructed not to do. When I contacted customer service about this, they told me that the invoice said the right thing was sprayed and that they had instructions on file to not spray the garden, so they wouldn't have. I let them know that my husband witnessed it and that the characteristic smell of the correct spray was not present. The owner called me, owned up to the mistakes, apologized, and provided an additional spray at no cost. I really appreciated that he made the effort. Trouble is, they sprayed the wrong thing on that free spray too. I let them know once again - not to complain, but just because it seems that they have an issue with getting things right that they should address for the sake of all their customers. Given my experiences, I don't plan to be a customer going forward. read more
