I have been a patient's of Dr. Suzanne Matunis since I was in my teens. For the most part, it has…read morebeen smooth sailing; however, since Mercy Health Physicians, her practice, switched to a new business model, it has been chaotic. In 2020, I showed up for my annual physical only to be told that they don't have me in the system. You might say that it's a hiccup due to the pandemic except for the fact that I made the appointment the year before, which would have been pre-COVID shutdown. They claimed they could not fit me in that day, but gave me an appointment two days later. They sent a follow-up survey afterwards, which I completed advising them of the hiccup, hoping they would iron out the glitches. Everything went well in 2021, so I thought the scheduling problems were a thing of the past. I made my appointment for my annual check-up that year as I always did. In May 2022, I received an email from Mercy Health saying that I need to make an appointment for my annual check-up. I called the main office, and was told that my appointment was confirmed for December 2022. Two days later, I again received another email stating that I needed to make an appointment for an annual check-up. I ignored it because I thought it was another glitch in the system. Fast-forward to December 2022. The day before my appointment, I receive a call stating that they were canceling my appointment due to inclement weather. Now, inclement weather is nothing new to Cincinnati; it's located on the Ohio River, which means extremely cold winters with snow and extremely hot summers with humidity. My appointment was December 23, so I think the lazy staff just wanted a three-day weekend. I asked to reschedule, and was transferred to Donita. Before even getting my request out, Donita interrupted me shouting, "We're closed tomorrow due to the weather forecast!" like I was hard of hearing. I asked to speak to someone else. I was put on a perpetual hold for 20 minutes until I used my landline to call back to speak to someone about rescheduling. When I finally got a human on the line, I was told that there were no appointments until mid-January. I explained that I lived out of state, and had flown in for my appointments during my son's holiday break. They were dismissive of my situation and my time, and bluntly repeated the available dates as if I hadn't said anything at all. I then asked them where I would pick up my records, as I would no longer have Dr. Matunis as my primary care doctor. I was given a phone number, but she refused to transfer me. On December 23, 2022, I received a tone-deaf email (photograph below) stating that I needed to schedule my annual check-up, like my appointment not going forward was somehow my fault. In mid-January, I received a letter from Mercy Health advising that Dr. Matunis and Dr. Mary Mosko were transitioning their practice to a concierge primary care model, which "guaranteed" same or next day business appointments and the ability to contact the doctor directly for an "annual fee" on top of any deductibles or copays you have through your insurance. Given that they claimed they had no availability to reschedule my annual check-up appointment until 3.5 weeks later, I somehow doubt these claims. Making false promises is just another way to gouge more money out of patients. Bonus: when I called Mercy Health to inquire about the "annual cost" for the new "concierge model," the receptionist feigned ignorance, but directed me to Elise Stewart, the patient liaison. I called and left a message. No surprise, she never called me back. Probably not a good omen when the person in charge of the concierge service that promises same day or next day appointments can't even find the time to return phone calls. Mercy Health has proven time and again to be a maelstrom of disorganization and shows no signs of improving, with or without a concierge service.

I had not had a physical exam in roughly 4 years and decided it was time to do something about it…read more I had tried to make an appointment with Dr. Saunders, but he was booked up until August, (it was May at the time), so someone suggested I visit Dr. Arianna Warfel as she had an opening. I arrived at the front desk and the two women ignored me. I said hello, and they continued to ignore me. One finally looked up long enough to tell me "Hang on", and proceeded to show the other woman how to enter something on the computer. I was ready to leave, but decided to stay and was given my form. I turned it in and told them I was there for a physical. I arrived at the examination room and was soon seen by Dr. Warfel - CPN She did the usual examinations and everything seemed fine. I left feeling better and thought everything was fine. Fast forward a few days, when I received the bill. My insurance covers physical examinations, but my visit to Dr. Warfel was logged as a "Sick Visit", which meant a couple hundred dollars out of my own pocket. When I contacted my insurance, they told me neither Dr. Warfel nor Kenwood Mercy would change the bill to what I had went there for. I had received a call from the manager of this office who basically said this is what they do for new patients. She apologized, but stated those were the rules, and left it at that. Please don't make the mistake I did. Do NOT go here unless you want to experience "Bait and Switch" on a medical level.

The review from Ben T. doesn't surprise me in the least, the Mercy organization is about $$$$ first…read moreand foremost. I received a specialist referral from my Kenwood Family Medicine PCP to an in-network provider just next door. Went to see the specialist then received a large bill in the mail a couple of weeks later despite it being a fully covered service. My phone and email inquiries to the billing dept. were ignored. I had been a patient here for over 3 years so of course they had all of my accurate insurance information in their system but they pulled this crap anyway. Greater Cincinnati has a very large variety of healthcare system and providers, you can get much better care and service elsewhere.

Dr Budev briefly was my great aunt's doctor admitted to a nursing home to recover from surgery. Dr…read moreBudev is an uncaring, unprofessional doctor who irresponsibility led to her conditioning worsening dramatically.