10/10 I have never had a bad experience with Beacon. Everyone is very professional and kind…read more Plenty of parking, easy to locate where you need to go through the building, large seating room, free coffee, comfortable seating, and free wifi. Check in was quick, prep was even quicker, and the entire time my son was in surgery I knew what stage he was in. After surgery they called me while I was in the waiting room to go over the procedure amd any questions I had. Recovery the ladies were amazing and answered everything I came up with after already being asked lol. They quickly got us discharged but did not rush us, we were ready lol.

This review is for the billing department, OrthoAlliance. First, make sure any payments you made…read moreare applied to your statement. Over $1,000 paid wasn't shown on my statement. When they apply it, make sure you get an itemized copy "PRIOR" to making a payment. When I received my revised bill, they applied part of the $1,000 to an item that insurance covered and had already paid100%. I had to ask for "another" statement, and it was "wrong". I had to walk the billing person through the payments I made and what those payments covered. They spread your payment throughout multiple items. I paid each bill (online) that I had in my hand at the time in FULL, as long as it matched up with my insurance coverage, which I check online before paying. When the next bill came, it showed some of the line items had a balance. So I called "again" and finally got it worked out. I've NEVER had an invoice like this, where they take your payment made and instead of applying it to the item for the exact amount due, they decide to spread the love around. Why?? My guess it there were other changes, but I haven't received the invoice yet. But again, Why?? Makes no sense.

This is my second round working with this facility. The doctors, staff, and physical therapists are…read moreoutstanding. The office is clean, friendly, and well-lit. No one wants to be in the situation of needing to see an orthopedic doctor/surgeon, but when it happens, you want to know you are going to a good place. I have had nothing but good experiences with this organization and would go back again if I had additional injuries.

Dr. Allison Rao did a fantastic job coordinating the treatment of my fractured shoulder. She…read morelistened to my concerns and assured me I would be well taken care of. Her professionalism and extraordinary skill knowledge made me feel confident in my physician choice. While on the "road to recovery", her patience, courtesy, and compassion with customized treatment plans got my shoulder back to normal sooner than I ever expected. If you have an orthopedic issue she is the only physician I would use. Thanks Dr. Rao for getting me back to playing tennis and golf. I highly recommend Dr. Allison Rao!!!

I tore my bicep on January 4th 2021. My surgery was quickly scheduled and I had a surprisingly pain…read morefree recovery. I didn't even require the pain meds that were prescribed. My follow up visits were informative and the staff was beyond helpful with the disability forms and paperwork. Dr. Rao was never in a rush during follow up visits. Her choice for physical therapy (Athletico) made for a quick recovery and I will be back to work a month ahead of schedule. Overall a great result for a horrible injury.

If I could give zero stars I would. My youngest daughter experienced one of the worst medical…read moreexperiences in the ER today. As parents that live out of state, we are baffled by the lack of care that she received. She sat in the waiting room , after being taken back to get her vitals, and have a port put in her arm for dehydration, for 2 hours with severe vomitting and diarrhea symptoms. I assume the port was put in during her initial check knowing that fluids and anti nausea meds were needed. To say she was visibly upset during her hours spent waiting, is a complete understatement. I had multiple conversations with her during that time, and between the exhaustion of 12 plus hours of no sleep because of the symptoms, and the lack of any kind of knowledge of what was coming, she was beyond consolation. My older daughter that had dropped her off initially (that has 2 kids under 3 so she couldn't stay with herj , went back to see her sister sittting in the ER room with a port in her arm and a bag of vomit on her lap, as weak as could be. She demanded that her sister either be seen immediately, or that they needed to take the port out so she could take her to a different facility. One of the front desk nurses actually listened to her, and they were told that she would be the next patient taken back and that a "floating doctor" would see her asap, as all of the ER doctors were extremely busy. Said doctor arrived, and the meds were ordered. Pretty quickly, she was hooked up to an IV with fluids and anti nausea meds only to be told as the meds were being administered that she would have to sit in the waiting room with the IV for what would assumably be hours for the IV to be administered. I was actually on the phone with my daughters as the oldest one tried to advocate for her sick sister to find out if there was even just a chair that she could sit on someplace so that she wasn't out in the waiting room with the general population, only to be met with a resounding no. I could hear my youngest daughter sobbing out of stress, sickness, and exhaustion, They were told that if an open bed became available, she was eligible and what my daughter asked if her sister would get the first open bed, she was told no. My oldest daughter than told the person who was "caring" for her sister to take the IV out, during which time she was vomittng, and blood from the removal of the IV was all over her pants. The lack of empathy, the complete disregard for any dignity for my daughter, is beyond unacceptable. It is completely understood that the ER was extremely busy, we knew that was going or be the case with her going in. What we didn't know was the lack of integrity within this establishment

its pathetic all around. wait times, nurses coming in having…read moreno clue what you are being seen for after you have already been back. Feels very rushed and not caring and again the wait time is absolutely a joke we have been here for almost 4 hours and nothing is done

The folks here at Ortho Cincy are fabulous. Dr. Wiggins…read moreperformed total knee replacement surgery on my wife in November and the procedure went wonderfully. A true testament to Dr. Wiggins and her staff of highly trained surgery team professionals. My wife has been taking physical therapy for two weeks now at this location and the PT staff has been truly wonderful as well. I'd highly recommend Dr. Wiggins and Ortho Cincy for anyone who is looking for Orthopedic expertise and procedures.

Dr. McConnell has treated every member of our family for the past 10 years! He is always so…read morediligent and has always provided us with great care. Everyone in the office is always so kind and helpful. We highly recommend OrthoCincy!!!

Excellent. Dr Swank and all his associates are there for you - ready to take the time to answer al…read moreyour questions. Great bedside manner. They do not rush you and they helped me to not be so fearful of the knee operation. .

Amazing surgeon!!!! My Dad had is knee replaced by Dr. Swank and right away was doing amazing! All…read moreof his nurses said they loved Dr Swank and haven't seen one of his patients have problems with their knee/hip after it was replaced. If you aren't in the cincinnati area it is worth the trip to see him.

Dr. Rogers and her staff create one of the best - if not the best - dental practices I've ever been…read moreto. First and foremost, Dr. Rogers is full of joy and makes each visit fun and upbeat. Second, Dr. Rogers will *not* scam you like other practices. My family went to one where they said each of my two young children (at the time) had 5-6 cavities each(!). I believe they figured they could drill into baby teeth with impunity because they'll fall out eventually anyway. We had just moved from Maryland where they had perfect teeth. Dr. Rogers quickly dispelled that prior diagnosis and said our children's teeth are perfect, and have been since thanks to her care! The office is clean and up-to-date. Highly recommend!

I would recommend Dr Rogers and her team to anyone but especially if you've had any negative dental…read moreexperiences in the past. This team is thorough and yet caring and will help you have better dental health. Very proactive but not trying to sell you anything you don't want or need.

I have been in pain over a month because my ankle, I see the doctor they do an x-ray say I might be…read moremissing cartridge, schedule an MRI two weeks later because of my insurance ok... whatever, do the MRI and get told o can't know the results til a week later and I can't know them over the phone...I just want to know what's wrong but I can't talk to anyone because every-time I call I get a call center and they get to tell me if it's worthy enough for a call back from the doctor

Dr. Shaw at Beacon Orthopedics in Fairfield, Ohio, seemed in a hurry or rushed the second he walked…read moreinto our exam room. We were there for a second opinion so he had allegedly already taken a look at the original x-ray. I also wanted to ask questions and point out something I saw on the x-ray. He never looked at it. He talked over me, loudly, had a smug attitude, and was extremely rude to me. He told me there was nothing wrong with my sons leg according to the x-ray, but, as I said, I was there for a second opinion. Children's Hospital took the x-ray, and put my son in a leg brace based on their findings. My son had a knee injury. The excruciating pain was not a constant, and of course my son was experiencing it while we were in the office. But it had returned after the brace, when he does activities, and it at times is so bad that my son cannot walk, that indicates there is still an issue. Dr. Shaw told me kids injure themselves and it's better in a day or two. I told him that this had been happening since April. He shrugged his shoulders. I asked what would he recommend doing? He said "Don't know." From a professional, I was really hoping to get some answer other than "maybe." Dr. Shaw's attitude toward me was that I wasted his time, I was inferior to him, and he nonchalantly dismissed any question that I had about healing my sons leg with a one worded answer such as "maybe." I wonder what it was about me that he was prejudiced against. I NEVER showed any disrespect even when he did, and I never showed any sigh of attitude. I just don't understand why he disliked me so much immediately that he didn't even care to try an assist my son. He should be embarrassed but his demeaning, narcissistic behavior lets me know that, he won't be. I wasn't looking to be coddled, I wasn't waiting for the answer I wanted, I just hoped and assumed he would be professional and give me guidance for my child.

He's an excellent doctor. However, he's not the type to really shoot the breeze with you, so if you…read morehave questions, be sure to bring them up as soon as he walks in. He's incredibly thorough and the trainers/assistants around the office are also wonderful - they're all beautiful, which was startling but aspirational. We were told they were running 40 minutes behind, but ended up waiting 2 hours, which wasn't ideal. It was also the day before Thanksgiving though, so I sort of get it. Overall, I had a pretty good pre-op experience. However, when my sister came here 3 years ago for ACL reconstruction, she never regained feeling in the front of her shin. When she called about it, they said it probably wasn't their fault. I can recommend Beacon and Kremchek for any sports-related injury, but my sister wouldn't say the same. So take that for whatever it's worth. UPDATE: I'm a month out from surgery and I have healed remarkably quickly thanks to the stud Physical Therapy team. So, I dropped the score for Kremchek not the entirety of the team. Beacon as an organization has been wonderful, but I've been continually unimpressed with Kremchek as a person/doctor. The appointment I had remove my brace (read: leg cage) was on the calendar for a month, but I got a call a few days beforehand that said it had to be moved due to Reds spring training or something. I was going to have to wait another week or two to get my brace taken off, even though my healing progressed well enough to remove it. I had to ask to be seen by another doc because this brace is the PITS and I want it off ASAP. So I am seeing Valezquez. It's just obvious that Kremchek prioritizes his celebrity (well, it's the Reds, so maybe that's not the right word) clients over average people.