Please believe reviews. This office is Horrible. The woman that answers the phone has a nasty…read moreattitude. She says things like "that's Irrelevant " and pretty much lets you know she does not care about your problems. They refused to help with my medical paperwork and wouldn't provide a reason. Told me I should go find another doctor. I was referred to Dr. Schiwach but only dealt with Nurse. I'm stuck with no paperwork. I will never use this office again.

Dr. Shiwach's office staff was horrible at keeping up with paperwork. I had already filled out the…read moreintake information once and gave it to the secretaries on the day I was told I had an appointment. Come to find out my appointment was the following day, and when I showed up I had to do ALL the paperwork over again. Once I actually got into my appointment I never met with Dr. Shiwach himself but his nurse practitioner, whom I had to ask every two minutes to repeat a question because I couldn't understand what she was saying with her heavy accent. If I could give this place zero stars I would. I will never, ever again return to this practice.

I had Dr Smith for my annual wellness exam. She was patient with her explanations, she fully…read moreexplained the process for fertility checks. She gave me so much information, that I am positive about my future appointments. I was put at ease, comfortable (the "stirups" are cushioned), my exam was painless and quick. I like the tablet for filling out your paperwork and processing payment. I spent about 10 minutes in the waiting room, once in the room I was seen quickly and I could hear staff with other patients as I waited. The staff is very friendly and appear happy as a team, so the smiles were contagious. I only did 4 stars, since this was only my first visit, but plan to continue more visits here.

Used Dr.Johnson for my OB with my third child and to say the least was not pleased with my…read morec-section. On top of the horribly disfigured stomach and scar I was left with, the fact that I had to be numbed 1 or 2 more times after my spinal, I could smell my skin burning, I was able to move my legs and even lift myself up off the bed immediately after my stomach was stapled back together, and the comment that my incision could have been done differently with less scared tissue. My stomach ripping back open due to popped stitching a week after leaving the hospital. I have voiced my dissatisfaction multiple times. I had referred my sister-in-law here and she would y'all me Dr.Johnson would ask her if I was still complaining about my stomach. I have cried over the disfiguration and have become self conscious about my stomach to the point I don't even want my husband looking at me. Hopefully this doctor has gained more experience and has become in tune with her patients needs. Although I had a different last name then (I have gotten married since this horrific experience) I'm pretty sure Dr.Johnson will remember exactly who I am. Sincerely, Mrs. Criteser (Maiden Name: Ms. Sinclair)

I stayed here after being placed on a psychiatric hold by the Roseville Police Department. My…read moreinitial stay was actually extended by the health care professionals several times, and I didn't get out until quite a while later. When they did release me I was extremely happy and thankful that they did.

I mean, I haven't been here in a long time. I was here in February 2019, but based on what I…read moreremembered, I got admitted here when I was 16 years old, and it didn't help; it only exposed me to more trauma, and eventually I ended up suffering from bipolar disorder and CPTSD (Complex Post-Traumatic Stress Disorder) because of this god-awful hellhole. Most of the nurses there were BEYOND unprofessional; most of them shouldn't even be working there. Disrespectful, inappropriate, loud, ignorant; most of them sound uneducated...God, I can't believe they let people like that work there? Horrible, HORRIBLE place. Wouldn't be surprised after all this time; barely anything has changed except that the bad things about this place are getting worse, IT FIGURES. But really, on an important note, and I would HIGHLY suggest, please do not take your loved ones here. FOR THE LOVE OF GOD. DO NOT TAKE THEM HERE! Ironically, if you think it's going to help them with whatever mental health issues/crisis they may suffer from, IT IS NOT GOING TO HELP THEM; if anything, it will make it even WORSE because, crazy enough, after the yelling, fighting, screaming, and religious trauma bullshit I was exposed to in this hellhole, this will only worsen your mental health problems until something even worse erodes, and by that I specifically mean that this place might end up triggering even more mental health issues or underlying mental health issues eventually, the food is great but that's besides the point, these people cannot help you, you get no help, they need to shut this shit hole down and it's only a bigger mental/emotional/psychological danger to every man, woman, and child within a hundred mile radius living in the Desoto/Dallas/Oak Cliff Area.....I was recommended this place when I was in high school, when I was going through a suicide crisis when I was a junior in high school. DO NOT COME HERE; IT WILL ONLY MAKE THINGS WORSE, and as everyone should know, or if those who don't know would rather, PSYCHIATRIC WARDS DO NOT HELP YOU; THEY ONLY TRAUMATIZE YOU EVEN MORE AND PROBABLY leave you worse off than you were before you came in! And please, seriously take heed of the point I am trying to convey here; DO NOT COME HERE!!!

A highly incompetent Healthcare professional who misdiagnosed and overcharged me. Extremely rude…read moreand improper bedside manner. Mental health professionals should not make patients' conditions worsen.

Exemplary Patient Care and Attentive Clinician--A Rare Find…read more From the moment I arrived for my annual check-up, I was genuinely impressed by the level of care and professionalism exhibited by the staff and, most notably, by Dr. Antonio. This visit marked my first time at this practice since moving from McKinney to Desoto, and I can say with confidence that I have rarely experienced a physician who combines medical expertise with such a warm, patient-centered approach. First, the administrative and nursing staff were incredibly accommodating and kind. Despite a busy schedule, they treated me with respect and patience, taking the time to ensure I understood the process and what to expect during the visit. Their diligence set a positive tone for the appointment and underscored the importance this practice places on patient comfort and clear communication. The clinical care was outstanding. Dr. Antonio conducted a thorough assessment that exceeded my expectations for an annual check-up. He listened attentively to every concern, made careful note of my medical history, and explained each step of the examination and testing in clear, accessible terms. He personally coordinated a comprehensive suite of evaluations, including an EKG and multiple lab tests, and he outlined what each result could imply for my ongoing health. What stood out most was Dr. Antonio's bedside manner. In an era when many patients have reported feeling rushed or dismissed, he embodied professionalism without losing humanity. He treated me with respect, never making me feel as though my questions were unnecessary or excessive. He asked thoughtful questions about my menopausal transition, aging, and other concerns, and he provided reassurance and practical guidance tailored to my situation. Dr. Antonio also demonstrated exemplary collaborative care. He discussed potential referrals and next steps, and he explained the reasons behind each recommendation. He ensured I left with a clear plan, including documentation for symptom tracking and a follow-up appointment in five days. The level of support and communication he offered was extraordinary--and it was done in a way that never made me feel overwhelmed or anxious. One of the most meaningful aspects of this experience was his genuine regard for my wellbeing. He did not appear jaded or dismissive, and he did not shy away from addressing complex or sensitive topics. Instead, he invited further questions and ensured I felt heard and valued throughout the visit. I am grateful to have found Dr. Antonio. If you are seeking a physician who blends clinical excellence with compassionate care, who listens without judgment, and who takes proactive steps to coordinate comprehensive testing and referrals, this practice is an outstanding choice. The entire team--from reception to the exam room--demonstrates a level of professionalism and warmth that is becoming increasingly rare. If I can offer any constructive note, it would simply be to share how impactful this experience has been for me. Dr. Antonio has redefined what I expect from primary care, and I am more than willing to recommend him to family, friends, and colleagues who are seeking thoughtful, patient-centered medical care. He truly feels like a care provider sent to us, and I am deeply hopeful that his practice remains available to those who need it. July 2025 update: As of this visit, I've planned follow-ups and referrals with clarity and confidence, thanks to Dr. Antonio's thorough approach. I am sincerely grateful for the level of attention and care I received!

Dr Julius is very thorough and an excellent physician. he takes his time to review your medical…read morehistory and is very informative on procedures if needed taken. His staff is very friendly and polite. I highly recommend Dr Julius for your medical needs. Thank you and your staff for all your care Deborah Thomas

He hightailed it out of desoto (at least for a while) I had request my medical records. NEED…read moreRECORDS - CANNOT get response.

I'm fairly new to coming here, but from day one it's been an amazing experience. Everyone is so…read morenice and respectful.

Staff are completely rude and inconsiderate of patient mental health, especially Crystal. In this…read morepractice there should be a level of care and patience but received completely the opposite in difficult situation. Was hung up on and when she (Crystal) didn't want to listen to what was being said I was sent a termination letter. Horrible staff

great staff great transportation i would love everyone to go there you meet people every day for…read morebetter help

Hickory Trail Hospital, for the most part, was not exemplary of quality psychiatric care. I felt…read morelike I was talked down to and treated like a prisoner rather than a person. I will say, Mr. Charlie, Mr. Drew, and Nurse Pam were very kind and talked to me candidly and kindly, which I appreciated, but for the most part, staff members were aloof and unreceptive. I was seen by my psychiatrist for 5 minutes and he managed to make two separate errors in my medical chart due to misguided assumptions. He put down that I had cannabis use disorder when I told him I use it medicinally, prescribed by a doctor, for chronic pain. He also said that I had a "limited support system," when my evaluation was not indicative of that, as I have several supportive family members in the DFW area. In addition, I was not allowed to view my medical chart by several staff members, despite it being a violation of the HIPPA Privacy Rule. It is my understanding that there is a caveat to this rule that states if a provider determines that reading your medical chart would lead to aggressive or suicidal behavior they can prevent you from reading your medical information. HOWEVER, this explicit denial must be in writing and determined on a case-by-case basis by the doctor. When I asked multiple times for access to my chart, no bureaucratic decisions were made; all of the nurses and other staff members I talked to would give me an immediate no. The doctor never performed a subsequent evaluation and never communicated to any of the staff members his explicit denial of my ability to read my chart. The HIPPA Privacy Rule explicitly states that denial of access to your chart cannot be a blanket decision made by the hospital for every patient. Despite this, I was told that a lack of access to my medical chart was hospital policy, implying that every patient is denied access regardless of whether or not explicit denial for that specific patient has been documented and stated in writing by the doctor. The bathrooms were also in unsanitary condition. The food was okay, standard cafeteria food. We got to go outside after every meal, which was nice. My chief complaint was my concerns being ignored after experiencing severe verbal harassment and accusations of sexual assault by a fellow patient. Multiple patients had made explicit complaints about said patient, not just me. It took 5 days for any action to be taken by the staff to move this patient to a different unit in the hospital despite my saying that their behavior was affecting the quality of my psychiatric care. Additionally, a fellow patient was taken off several psychoactive medications cold turkey and experienced severe withdrawal effects as a result. The same patient was also denied a second psychiatric evaluation to determine the need for cessation of inpatient care despite their right to do so being clearly outlined in the patient rights handout that's given during admission. Furthermore, the group therapies were trite, childish, and unhelpful. I did not feel like I could speak candidly without furthering my stay, which ironically added to my stress during my care. Overall, Hickory Trail was not a pleasant inpatient experience and I would not recommend it.

Ronnie overbilled me hundreds of dollars last month. A very greedy person. I do not recommend…read moreRonnie, as well, because I was personally misdiagnosed with PTSD.