Exemplary Patient Care and Attentive Clinician--A Rare Find…read more From the moment I arrived for my annual check-up, I was genuinely impressed by the level of care and professionalism exhibited by the staff and, most notably, by Dr. Antonio. This visit marked my first time at this practice since moving from McKinney to Desoto, and I can say with confidence that I have rarely experienced a physician who combines medical expertise with such a warm, patient-centered approach. First, the administrative and nursing staff were incredibly accommodating and kind. Despite a busy schedule, they treated me with respect and patience, taking the time to ensure I understood the process and what to expect during the visit. Their diligence set a positive tone for the appointment and underscored the importance this practice places on patient comfort and clear communication. The clinical care was outstanding. Dr. Antonio conducted a thorough assessment that exceeded my expectations for an annual check-up. He listened attentively to every concern, made careful note of my medical history, and explained each step of the examination and testing in clear, accessible terms. He personally coordinated a comprehensive suite of evaluations, including an EKG and multiple lab tests, and he outlined what each result could imply for my ongoing health. What stood out most was Dr. Antonio's bedside manner. In an era when many patients have reported feeling rushed or dismissed, he embodied professionalism without losing humanity. He treated me with respect, never making me feel as though my questions were unnecessary or excessive. He asked thoughtful questions about my menopausal transition, aging, and other concerns, and he provided reassurance and practical guidance tailored to my situation. Dr. Antonio also demonstrated exemplary collaborative care. He discussed potential referrals and next steps, and he explained the reasons behind each recommendation. He ensured I left with a clear plan, including documentation for symptom tracking and a follow-up appointment in five days. The level of support and communication he offered was extraordinary--and it was done in a way that never made me feel overwhelmed or anxious. One of the most meaningful aspects of this experience was his genuine regard for my wellbeing. He did not appear jaded or dismissive, and he did not shy away from addressing complex or sensitive topics. Instead, he invited further questions and ensured I felt heard and valued throughout the visit. I am grateful to have found Dr. Antonio. If you are seeking a physician who blends clinical excellence with compassionate care, who listens without judgment, and who takes proactive steps to coordinate comprehensive testing and referrals, this practice is an outstanding choice. The entire team--from reception to the exam room--demonstrates a level of professionalism and warmth that is becoming increasingly rare. If I can offer any constructive note, it would simply be to share how impactful this experience has been for me. Dr. Antonio has redefined what I expect from primary care, and I am more than willing to recommend him to family, friends, and colleagues who are seeking thoughtful, patient-centered medical care. He truly feels like a care provider sent to us, and I am deeply hopeful that his practice remains available to those who need it. July 2025 update: As of this visit, I've planned follow-ups and referrals with clarity and confidence, thanks to Dr. Antonio's thorough approach. I am sincerely grateful for the level of attention and care I received!

Dr Julius is very thorough and an excellent physician. he takes his time to review your medical…read morehistory and is very informative on procedures if needed taken. His staff is very friendly and polite. I highly recommend Dr Julius for your medical needs. Thank you and your staff for all your care Deborah Thomas

***warning!! pay attention!!! *** my physician referred me to this place. i was supposed to have…read morea virtual call mon. 3/23/2026, no one bothered to call. i have left several messages with sia, alexis, & susanna and no one returns my call. now sitting in their parking lot sobbing b/cuz their doors are locked. spoke to sia and she said i have to be on a waiting list for an inital appointment thats maybe months long and even after i asked her not to transfer me off to a voicemail, she did just that. the customer service is the worst and the unprofessionalism w/ this company is top notch here! i can't believe they leave their patients in such critical crisis! do not go here if you have an urgent problem. they do not and i repeat do not !!! care!!! ***you have been warned!!!***

This center is amazing. They are able to address all of the pieces needed to get someone the help…read morethey need. You see one person as the counselor, ours had a doctorate in counseling. There are other counselors on staff as well. She is amazing. We had taken our daughter to several counselors to no avail but this one made a connection and has helped our kid tremendously. There are nurse practitioners as well who address the medication needs and adjust as needed. Daughter started on meds but soon was able to come off as the counselor and her made progress. The medication appointments are short, counseling sessions are 50 min. As often as you need. We started with 2x a week and are down to once a month. But can always get an appointment sooner if needed. This is such a huge improvement over other places. All practitioners have access to her chart so it truly is a team effort

Dr Schack is a warm, kind and compassionate man. He has helped me TREMENDOUSLY and actually listens…read morewhen he asks how I am feeling. He offers services that aren't available anywhere else within a 100 mile radius so the office can can be VERY busy sometimes and that is also because he always puts the needs and health of his patients first. Most doctors these days allow the government and the DEA to dictate what medications are prescribed out of fear but Dr. Schack ALWAYS puts the patient first and carefully prescribes which medications are needed to help people function, to work and to make sure each individual patient is receiving the help they need. I MUST see him, in person, each month and he DOES make patients take random drug tests and works with my other doctors to make sure my meds are safe, properly dosed and that none of my meds have negative side effects or interact badly with any other meds I'm taking. There aren't many doctors left who are fighting for their patients mental and physical health and the government should not be able to interfere with the patient/doctor relationship (which is how our system SHOULD work.

If I could write this place is zero instead of a one star that would be it ! Absolutely worst…read morecustomer service on the phone. You would think that they would reply in a respective manner but that is not the case here, The receptionist I got on the phone today she was absolutely the worst I can't believe she gets paid to talk to people I would put her in the back definitely or find her another position because talking to people is not for her! To sum up our conversation I was going to place an appointment and be put on the waiting list but she said the waiting list is going to be like a year I said I'm absolutely OK with that and she replies "you're going to wait a year" I replied yes then try to get put on the waiting list before she hung up on me! Totally unprofessional

Rude staff and unprofessional. They do not show empathy or care when they are a psychiatric office.read more

I'm fairly new to coming here, but from day one it's been an amazing experience. Everyone is so…read morenice and respectful.

I was referred to Dr. Chichane by a close friend . When I called her office I dont think I've ever…read morebeen treated with such disrespect! I ask if they took Insurance & the lady said yes . She asked my age & told me to hold on . When she returned she told me I was to old & Dr. Chichane wouldn't see me . I felt so belittled & was absolutely insulted in the way this way approached . She's obviously not the lady for me & wouldn't recommend her to anyone young or old . Age shouldn't matter ! I am a human regardless of my age . Hateful, rude staff

I'm not sure of all the negative responses for Dr. Chichane. She has been treating both me and my…read moredaughter since 2024. She's very patient, listens and seems to genuinely care. She's also been on time with each virtual appt. For my daughter who lives 3 hours from here she's helped tremendously and understands that she is a self pay. I have since recommended her to a dear friend of mine who's had terrible experiences with 3 other psychiatrists, but she had her first visit with Dr Chichane and is very pleased so far with her genuine care. A Dr who actually listens and wants to help. AND her office staff is fantastic! Love Dr Chichane!!

Pamela made me feel heard, respected, and truly cared for throughout my experience with her. I…read morecould tell how passionate she is about her work because she took the time to listen, explain my treatment, and make sure I felt comfortable with the plan. I'm grateful for her compassion, professionalism, and genuine commitment to helping her patients feel better and move forward.

Update: I strongly caution anyone considering Pam Smith, Dow Segraves, Your Best Life Psychiatric &…read moreHolistic Wellness, or Arlington Counseling & Wellness: CHECK EVERY CHARGE AGAINST YOUR INSURANCE EOB. What began as a billing discrepancy has escalated into an active fraud investigation with Surest, a BBB complaint, disputed accounting, contradictory responses, and over $2,000 in disputed amounts and resulting financial damages. While insured, I was repeatedly charged approximately $90-$110 for appointments. My EOBs later showed some visits had $0 patient responsibility and most others only $10-$20. After I lost insurance, Pam's published self-pay price was $90. My records show I was still charged over $100 for multiple visits. I repeatedly requested an itemized ledger and receipts showing each appointment, insurance payments/adjustments, my responsibility, my payments, and how my money was applied. I still have not received documentation that adequately reconciles these amounts. I filed a BBB complaint. Their response included an internally prepared ledger I had already disputed because I believe the accounting is incorrect. I responded with EOBs and payment records identifying the discrepancies. Their subsequent response stated that I WASN'T A PATIENT. This was particularly confusing because their earlier response had already discussed information concerning my treatment. There is also conflicting information regarding the relationship between these providers/practices. Pam continues to be publicly associated with the practice/location, and providers there have personally confirmed that relationship to me. Dow Segraves has told me he no longer associates with Pam. I am documenting this conflict rather than claiming to know why the statements differ. After filing my BBB complaint and continuing to dispute the accounting, I received an EVEN HIGHER BILL while still awaiting the accounting and receipts I requested. Given the timing, this concerns me greatly. I cannot establish the reason for the increase or anyone's motivation. I reported the billing concerns to Surest. Surest informed me there is an ACTIVE FRAUD INVESTIGATION concerning the matter. To be clear, I am NOT stating Surest has determined fraud occurred; I am reporting the investigation status communicated to me by my insurer. The financial consequences extend far beyond the original disputed charges. The money involved contributed to overdrafts, late fees, difficulty paying rent, and additional losses. I estimate the disputed amounts and resulting damages now exceed $2,000. This also concerns me because it involved psychiatric care. During treatment, Pam regularly asked about my finances, bills, support system, whether my parents helped financially, and how I was managing. She knew I was struggling. Given the subsequent billing dispute, those conversations now make me extremely uncomfortable. I do NOT know whether that information had any relationship to my billing and am not alleging that it did. It is part of my experience and why this situation concerns me. Mental-health providers are entrusted with extraordinarily sensitive information. That makes transparency and accountability especially important. I have retained my EOBs, payment records, communications, billing documents, and BBB correspondence. I am pursuing appropriate complaint and regulatory processes and will allow those organizations to determine what occurred. If you are or were a patient here: PULL YOUR EOBs. Compare every appointment and payment. Save every receipt. Keep billing communications in writing. Do not assume an amount collected necessarily matches what your insurance says you owe. I wish I had checked sooner. DISCLAIMER: This review reflects my personal experience, records, communications, EOBs, and information communicated to me. Where matters remain disputed or another person's intent cannot be established, I have identified them as such rather than presenting them as proven facts.

Doctor Iman is a straight up, no nonsense Shrink that listens and treats my Adult ADD…read moreI am going on my 3rd year now seeing doctor Iman. Our relationship is solid with no red tape. Paying out of pocket is more cost effective than having this covered with insurance.

A Dr who truly cares for the patient. Dr. Imam is not the…read moreright psychiatrist for everyone. He takes his work very seriously with the goal of bettering today's children through ethical medical practices. He views drugs as "training wheels" to improve the immediate situation so that therapy can work. The whole family is treated through counseling that he provides - instead of sending you off to a counselor to do the rest of your treatment. He wants to see his young patients improve and thrive in society without the use of medications for the rest of their lives. If you are simply looking for a Dr to write you an Rx - find a different Dr. If you are looking for a simple solution to a complex problem - look somewhere else. But - if you want the very best for your child - safe medication and counseling to develop the necessary skills to manage their issues - and are willing to put in the effort to make this happen - then visit Dr. Imam.