Please believe reviews. This office is Horrible. The woman that answers the phone has a nasty…read moreattitude. She says things like "that's Irrelevant " and pretty much lets you know she does not care about your problems. They refused to help with my medical paperwork and wouldn't provide a reason. Told me I should go find another doctor. I was referred to Dr. Schiwach but only dealt with Nurse. I'm stuck with no paperwork. I will never use this office again.

Dr. Shiwach's office staff was horrible at keeping up with paperwork. I had already filled out the…read moreintake information once and gave it to the secretaries on the day I was told I had an appointment. Come to find out my appointment was the following day, and when I showed up I had to do ALL the paperwork over again. Once I actually got into my appointment I never met with Dr. Shiwach himself but his nurse practitioner, whom I had to ask every two minutes to repeat a question because I couldn't understand what she was saying with her heavy accent. If I could give this place zero stars I would. I will never, ever again return to this practice.

Would not recommend! This was an experience out of combination of Lord of the Flies, One Flew Over…read morethe Cuckoo's Nest, and Girl Interrupted. Every horrible Hollywood interpretation of a psychiatric hospital was perfectly played out in this sideshow of horrors! The staff was rude, condescending, and lacked compassion. I literally had a nurse mock me for crying twice! I was admitted because I was in the midst of a mental health crisis! Of course I was crying!!! Anyhow, I ended up getting the patient advocate involved because of my disappointment with the lack of programming, the unprofessionalism of the staff, and their failure to provide basic needs. I had to ask for clothes, a journal, toilet paper, etc... Patients' with physical ailments were suffering and patients with no history or symptoms of mental illness were there due to homelessness, dementia, or avoiding criminal issues. One afternoon, I had to come to the aid of a patient who was profusely vomiting due to medication withdrawal (it took her two days to see a psychiatrist who finally approved her prescription). Anyhow, I stood with her, fanning her, placing cold towels on her neck while we waited 5 minutes for a nurse to finally saunter annoyingly to where we were. This place should be investigated, fined, and closed or sold. After this experience I promised myself, should I ever become suicidal or require psychiatric hospitalization again; I will choose to stay home and hope for the best. This experience was traumatizing and caused more harm than good.

I am a mental health professional who contacted Dallas Behavioral Hospital as an attempt to…read morecoordinate a potential transfer. I initially contacted the hospital and spoke to a very nice and professional receptionist, who politely transferred me to their intake department. From there, everything went downhill. I first spoke to intake worker, Barb?, to inquire about the potential placement for the patient. I was placed on hold multiple times and was even hung up on. I was able to call back and speak to Barb again, who transferred me to a worker name Even?. Even hastily picked up the call and stated, " This is Even", as if I were disturbing his day. This young man did not provide an introduction as to who he was or which department I was speaking to. I felt as if I were being a nuisance although I was only attempting to coordinate transfer to their facility. I inquired about placement for my patient and asked if they received the clinicals that were faxed to them. Even quickly cut me off and stated " I gotta transfer you to the Care Center" and transferred the call. I was able to speak with Myra in the Care Center. I assumed that since I was transferred to the "Care Center" that they would be a little bit more professional and handle matters with "Care". Boy, was I wrong again. Myra was just as rude as her colleagues. I couldn't hear what she was saying due to the ongoing, loud conversations in the background. When I finally asked about the clinicals, Myra flatly stated that they will be reviewed and someone will be calling me back later that day. Just this brief experience alone made me second guess referring anyone to this facility in the near future. I work and communicate with MANY inpatient hospitals on a daily basis and I must say that this was the WORST encounter I've EVER experience. If this is professionalism, I would hate to see what being unprofessional is all about.

I've been on medication since I was 13, been to Dr Ramos plenty of times. I just had 2 kids back…read moreto back and am having an emergency situation, texted the doctor himself and got no response. I have been calling and leaving voicemails for a week, voicemail says they check voicemail 3 times A DAY, but it takes them a whole week to return my call just to tell me they're not accepting new patients. They never answered the phone or returned phone calls when I was a patient there either. It was impossible to get a hold of anyone for any reason.

Dr. Ramos has been my sons psychiatrist for over 4 years. He has done a great job managing his…read moreADHD. The wait is sometimes long and the front office messes up appts quite often but, the Dr himself is excellent.

A highly incompetent Healthcare professional who misdiagnosed and overcharged me. Extremely rude…read moreand improper bedside manner. Mental health professionals should not make patients' conditions worsen.

Exemplary Patient Care and Attentive Clinician--A Rare Find…read more From the moment I arrived for my annual check-up, I was genuinely impressed by the level of care and professionalism exhibited by the staff and, most notably, by Dr. Antonio. This visit marked my first time at this practice since moving from McKinney to Desoto, and I can say with confidence that I have rarely experienced a physician who combines medical expertise with such a warm, patient-centered approach. First, the administrative and nursing staff were incredibly accommodating and kind. Despite a busy schedule, they treated me with respect and patience, taking the time to ensure I understood the process and what to expect during the visit. Their diligence set a positive tone for the appointment and underscored the importance this practice places on patient comfort and clear communication. The clinical care was outstanding. Dr. Antonio conducted a thorough assessment that exceeded my expectations for an annual check-up. He listened attentively to every concern, made careful note of my medical history, and explained each step of the examination and testing in clear, accessible terms. He personally coordinated a comprehensive suite of evaluations, including an EKG and multiple lab tests, and he outlined what each result could imply for my ongoing health. What stood out most was Dr. Antonio's bedside manner. In an era when many patients have reported feeling rushed or dismissed, he embodied professionalism without losing humanity. He treated me with respect, never making me feel as though my questions were unnecessary or excessive. He asked thoughtful questions about my menopausal transition, aging, and other concerns, and he provided reassurance and practical guidance tailored to my situation. Dr. Antonio also demonstrated exemplary collaborative care. He discussed potential referrals and next steps, and he explained the reasons behind each recommendation. He ensured I left with a clear plan, including documentation for symptom tracking and a follow-up appointment in five days. The level of support and communication he offered was extraordinary--and it was done in a way that never made me feel overwhelmed or anxious. One of the most meaningful aspects of this experience was his genuine regard for my wellbeing. He did not appear jaded or dismissive, and he did not shy away from addressing complex or sensitive topics. Instead, he invited further questions and ensured I felt heard and valued throughout the visit. I am grateful to have found Dr. Antonio. If you are seeking a physician who blends clinical excellence with compassionate care, who listens without judgment, and who takes proactive steps to coordinate comprehensive testing and referrals, this practice is an outstanding choice. The entire team--from reception to the exam room--demonstrates a level of professionalism and warmth that is becoming increasingly rare. If I can offer any constructive note, it would simply be to share how impactful this experience has been for me. Dr. Antonio has redefined what I expect from primary care, and I am more than willing to recommend him to family, friends, and colleagues who are seeking thoughtful, patient-centered medical care. He truly feels like a care provider sent to us, and I am deeply hopeful that his practice remains available to those who need it. July 2025 update: As of this visit, I've planned follow-ups and referrals with clarity and confidence, thanks to Dr. Antonio's thorough approach. I am sincerely grateful for the level of attention and care I received!

This place refused to results after a test they demand more paperwork instead of just giving you…read morethe of a test paperwork has nothing to do with the test. extremely difficult to get a hold of you have to go to and get in their face to get any information from them. They help that their practice was a desire to help but yet they make it very difficult to get any stay to the quality never got any to start with if you're thinking about this place don't it only got one star because give it less

He hightailed it out of desoto (at least for a while) I had request my medical records. NEED…read moreRECORDS - CANNOT get response.

I'm fairly new to coming here, but from day one it's been an amazing experience. Everyone is so…read morenice and respectful.

Staff are completely rude and inconsiderate of patient mental health, especially Crystal. In this…read morepractice there should be a level of care and patience but received completely the opposite in difficult situation. Was hung up on and when she (Crystal) didn't want to listen to what was being said I was sent a termination letter. Horrible staff

As the CPO of Promise House , I am very pleased with the service I was provided for my clients here…read moreat the maternity home . Due to the severity of the Client and my specialty being a therapist myself , I transported the client . When we got there , it was a pleasant experience. very welcoming , hands on ! the director of intake came out herself and spoke with me and the client together . she even ensured her safety and comfortability. my client vomited every where and it was cleaned quickly and the receptionist even got Involved. To add to this thriving facility , I even was able to see a group therapist " Jason" in passing . He assisted my client and even went into details about the outpatient and inpatient programs . Before I left , my client was so calm that she looked forward to not returning to my facility . she herself felt as though it was all going to be handled and she was in good hands . I thank you !

Hickory Trail Hospital, for the most part, was not exemplary of quality psychiatric care. I felt…read morelike I was talked down to and treated like a prisoner rather than a person. I will say, Mr. Charlie, Mr. Drew, and Nurse Pam were very kind and talked to me candidly and kindly, which I appreciated, but for the most part, staff members were aloof and unreceptive. I was seen by my psychiatrist for 5 minutes and he managed to make two separate errors in my medical chart due to misguided assumptions. He put down that I had cannabis use disorder when I told him I use it medicinally, prescribed by a doctor, for chronic pain. He also said that I had a "limited support system," when my evaluation was not indicative of that, as I have several supportive family members in the DFW area. In addition, I was not allowed to view my medical chart by several staff members, despite it being a violation of the HIPPA Privacy Rule. It is my understanding that there is a caveat to this rule that states if a provider determines that reading your medical chart would lead to aggressive or suicidal behavior they can prevent you from reading your medical information. HOWEVER, this explicit denial must be in writing and determined on a case-by-case basis by the doctor. When I asked multiple times for access to my chart, no bureaucratic decisions were made; all of the nurses and other staff members I talked to would give me an immediate no. The doctor never performed a subsequent evaluation and never communicated to any of the staff members his explicit denial of my ability to read my chart. The HIPPA Privacy Rule explicitly states that denial of access to your chart cannot be a blanket decision made by the hospital for every patient. Despite this, I was told that a lack of access to my medical chart was hospital policy, implying that every patient is denied access regardless of whether or not explicit denial for that specific patient has been documented and stated in writing by the doctor. The bathrooms were also in unsanitary condition. The food was okay, standard cafeteria food. We got to go outside after every meal, which was nice. My chief complaint was my concerns being ignored after experiencing severe verbal harassment and accusations of sexual assault by a fellow patient. Multiple patients had made explicit complaints about said patient, not just me. It took 5 days for any action to be taken by the staff to move this patient to a different unit in the hospital despite my saying that their behavior was affecting the quality of my psychiatric care. Additionally, a fellow patient was taken off several psychoactive medications cold turkey and experienced severe withdrawal effects as a result. The same patient was also denied a second psychiatric evaluation to determine the need for cessation of inpatient care despite their right to do so being clearly outlined in the patient rights handout that's given during admission. Furthermore, the group therapies were trite, childish, and unhelpful. I did not feel like I could speak candidly without furthering my stay, which ironically added to my stress during my care. Overall, Hickory Trail was not a pleasant inpatient experience and I would not recommend it.

Ronnie overbilled me hundreds of dollars last month. A very greedy person. I do not recommend…read moreRonnie, as well, because I was personally misdiagnosed with PTSD.