I rarely write a negative review. But people should be warned about this company. I paid them $500 to professionally ship three lamps I bought from an auction. They packed all the heavy bases together then stuck the fragile glass shades at the very outside of the box with almost no packing material around them. There was no way the glass shades could not break. Of course, I received the vintage Handel shades shattered, of course. I contacted Mosaic, and they admitted their error in packing, The UPS insurance I paid for was of no use, as their packing did not meet UPS guidelines. Mosaic promising, no matter what, they would reimburse me for the lamps as it was obviously their error. For over nine months they led me on, promising reimbursement 'next week'. Now they completely ignore me. I even told them I was going to write this review, hoping they would step up and keep their promise. But no response. They won't even reimburse the shipping charges they charged me. I'm reaching out to the auction house, as this company should be banned. If Mosaic ever keeps their word, and takes responsibility, I will update this review. Otherwise, you can know they never did keep their word. read more

Mosaic Enterprises - Letter admitting poor packing was their fault, and saying they would reimburse me. But they didn't. - Shipping Centers Near Me - Easton, Pennsylvania

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I have never bought anything at an auction that I couldn't get home myself. So I was nervous about bidding at an auction in New Jersey, 3000 miles from my location. However, those French art deco nightstands were loudly calling my name. When I asked around, more than one person mentioned Mosaic as the shipper of choice. I held my breath and went for it. They were great with the quote, great with collecting my item, great with communication, and I now have two art deco nightstands and a great deal of packing material (the packing was freakin' genius, the nightstands were completely protected against anything a company could do to them) in my home. Their prices are extremely competitive, and I am confident if the East Coast has more items that I'd like, I can get them home to the West Coast thanks to the good people of Mosaic. read more

my experience was similar to the other reviews. I bought two brass library lamps at an auction and engaged mosaic to pick them up, pack them and ship them to me in Canada. they arrived broken. and no wonder as they were poorly packed. initially it seemed that they would put in a claim and I would be reimbursed. Months went by and after many emails they finally responded saying: "We have been informed that your claim for your shipment was denied. We are so sorry for this inconvenience and will be reimbursing you in payments overtime as we work to rebuild". I asked for clarification and never heard back from them. That was September 2022. I reached out today to ask if I will ever be rrbursed and received this rather flippant response: "Nope! but thanks for asking". Stay away from this company - they're grifters. read more

Mosaic picked up my item from the auction house and did not ship it out to me immediately. It wasn't until I asked about the status did they say it shipped and gave me a tracking number, which turned out to be invalid. The next day the tracking number was valid indicating they had not shipped it on the day indicated. When my painting arrived, it was loosely packaged in a box and thrown in my driveway by UPS. It came with a 3" rip in the canvas. In retrospect it seems evident that the the damage had occurred and they did not want to ship the item. When contacted, they acted surprised that it was damaged. Even though I paid for insurance, for 4+ months I have been trying to get a settlement on the damages. Neither Aaron or Laura respond to emails or phone calls any longer. I am being forced to dispute the shipping charge with my CC and file a claim in court against them. Accidents happen, that is understandable. Deceit is not acceptable. read more

My experience agrees with most here. One of the most unethical and incompetent companies I ever dealt with. I purchased a painting at the local auction and Mosaic came highly recommended by them as a shipper. Mosaic first delayed the shipping for almost two months due to various excuses, and only shipped my painting after the auction house stepped in. They would not answer the phone, would not respond to email. To my astonishment, the painting arrived in a small tube! The Mosaic shippers took a razor blade and cut out my painting from the frame gangster style, rolled in incorrectly and shipped it to me that way. It will cost hundreds of dollars to restore this painting. I have never seen anything so negligent. They admitted the wrongdoing and promised reimbursement, but dragged the process so long that I missed the deadline to appeal the charge on my credit card. Then they declined my appeal. Needless to say, there was no response since. I do hope they will go out of business soon before they cause more damage! read more

Not an honest business. Very slow in responding. Will take you money and tries not to offer a refund. I had to open a dispute with my CC provider to get my payment back. Uses COVID sickness as an excuse to cover up for poor performance. You're better off going elsewhere for your shipping needs. Trust me. read more

June 2022 This letter is addressed to all businesses below regarding an item purchased at auction November 2021, specifically referred to as Monumental Sydney Advertising Clock, which was damaged upon delivery and was not in the condition as shown when bid on. Morphy Auctions, Invoice #21170983-2000 N. Reading Rd. Denver PA 17517 877-968-8880 Mosaic Enterprises, Owner Laura Diesch-250 Line St. Easton PA 18042 267-225-0073 UPS Store, Owner Laura Diesch-250 Line St. Easton PA 18042 908-878-7712 TForce Freight Claims Dept., Claim #181907751-P O Box 1216, Richmond VA 23218 888-653-9720 This item is a rare antique 1830's clock. It was purchased during an auction on-line held November 4, 5, & 6 with Morphy Auctions. Total cost to include buyers premium was $12,000 plus tax of $840.00. The item was shipped with three other items with a total cost of shipping $1,907.56 to include pick-up, packaging, crating, insurance, and delivery. I have all email communication verifying. The auction company presented us with two companies they recommended, one of the being Mosaic Enterprises. Ultimately, we hired Mosaic with a clear understanding and written communication specifically regarding the clock and it's rarity, value, fragileness, and being insured in case of damage. Upon delivery of those 4 items, they arrived via delivery from TForce Freight, whom we did not authorize or contract with; in a large wooden crate weighing approximately 741 lbs with dimensions of about 7' x 4' closed with wood screws. Once we arrived to delivery location, which is a private warehouse, the delivery had been dropped in the back covered area and the driver had left. The crate had to be opened with a screw gun to remove the wood to unpackage. The items were not secure in such a large container with open space that items easily moved during transport. The 4 items weighed approximately 200 lbs total and were no larger than 4' x 2' packaged together. The container was extremely too large for the shipment. As for the damage to the item upon opening the crate, the bottom wooden piece was separated from the body with the bottom glass barely attached still, the whole top portion was not attached and was missing the whole top glass piece completely, pendulum was detached, loose wood pieces inside of the clock. Laura stated she would pursue filing a claim for damage with TForce Freight. The next issue revolves around hiring Mosaic to handle delivery and a 2nd party being contracted, the UPS Store that Laura Diesch with Mosaic also owns, to contracting a 3rd party TForce Freight. We in no way would have authorized three companies to have contact moving the item. Our understanding is Mosaic is an established company for delivery of antique auction items and we assumed "White Glove" service is what we would be receiving. Ultimately, the delivery documentation DOES NOT indicate fragile item and the remainder of damages were the result of poor packaging in a container too large and delivery with a commercial transport company not handling the item with care. Ultimately, Laura did not file the claim and I was directed by a representative from TForce on how to file the claim myself. A claim was filed and they sent an independent inspector. A report by the inspector has been completed with photos. Ultimately, TForce sent a denial of the claim indicating they had no responsibility for the damage during transport. I emailed a response to the claim reprepresentative and the following day he sent a second letter stating the claim was corrected and denied because the UPS Store had to file the claim as the shipping party. As of today, I have an email from Laura Diesch the claim was denied but she would further pursue it with TForce to have it covered. I have requested an official denial of the claim and proof that the item was actually insured when shipped from Laura. To date, non of this has been provided. I have contacted two adjusters with TForce Freight who were handling the claim, Reginald Moses who I originally dealt with; and Jennifer Nuckles, who Laura stated she was working with. Again, to date no further contact and no resolution. A formal request was made that within 10 days of the date of the letter, all parties acknowledge this correspondence and further communicate with each other on how to resolve this issue. Demand for payment in the amount of $13,316.89 as reimbursement for the cost of the clock, sales tax, and ¼ reimbursement of the total shipping to be paid within 30 days of the date of this letter. Any failure to acknowledge receipt or failure to issue a refund during the time specified will further be handled by an attorney and will be subject to additional fees for attempts to collect the amount owed, ***DO NOT USE THIS COMPANY OR HER UPS STORE OR T FORCE FREIGHT LISTED ABOVE*** read more

After emailing Mosaic Enterprises for a pickup, pack & ship quote, Aaron was super fast with a reply. He was also very kind & professional when offering a reasonable / competitive quote & quick to help me on another issue. My items arrived safely & I couldn't be happier. I highly recommend Mosaic Enterprises for your own shipping needs. read more

This is the most unethical business I've ever dealt with. In reading the reviews below, I now realize that I fell victim of the exact same grifting tactics described by others below who were also subject to Mosaic's numerous instances of incompetence and false claims. Like another reviewer, I, too, had an antique glass lamp shipped by them that was poorly packaged, and arrived in pieces. Laura said they filed a claim with UPS, and although very slow to respond regarding claim status, and often completely unresponsive, they blamed Covid for their lack of communication, and finally indicated said a check from UPS would be sent to them, and they would in turn forward it to me. The claim was supposedly in the final stages of completion, and a check would be sent any day. That was six weeks ago. Then they stopped responding to my requests for status updates altogether. I called UPS today, September 27, 2022, and they reported to me that no claim was ever filed on this tracking number. I called Laura out in an e mail (they don't answer their phone) for multiple lies to me over more than two months. Later today (September 27, 2022), she sent a note saying they received word that the claim was denied, but they would be paying me back over time. See review below with exact same experience, and a promise of reimbursement never fulfilled. Looks like they have a common playbook they've used to harm many customers in the same fashion. Avoid Mosaic. Trust me. You'll save yourself a lot of time, money, and anxiety. I lost close to $800 but am seeking restitution through all available avenues. They truly have no shame. FYI, auction house lamp was purchased from has now dropped Mosaic as a listed shipper for its customers. Contacted my credit card provider today, September 28, and charge is past date when it can be clawed back. Laura and Aaron knew exactly what they were doing with their delay tactics, countless lies,and promises of resolution. They are pathological liars. Incidentally, they used to operate as DAKS Global Logistics, also receiving horrible reviews with numerous unresolved claims with the Better Business Bureau. They are now in the process of "rebuilding" according to Laura, so I'm certain they will reconstitute under a different name and keep on scamming. Special place in hell for fraudsters like this. read more

Firstly they claimed that a shady ex employee stole a $900 lamp I had contracted them to pick up at an auction house and package for shipment to Canada. I did not pay for that pick up job but agreed to have them compensate me the $900 by doing 2 more pick up and crate jobs for 6 more items I had bought from 2 other auctioneers for another $2000. Still I had not paid Mosaic for any of the 3 pick up and crate jobs but am now out $3000 worth of goods purchased. Weeks have ticked by as they gave me covid and low staff to build the crate excuses to ship the items they admitted to have picked up. Of course the 2nd & 3rd pickups had been confirmed. 3 pick ups, lots of lying Laura, no $3000 worth of stuff shipped out and now zero communication. I bet somebody with a stolen $900 lamp is quite proud of themselves for marking me out for another $2100 worth of stolen property and not a dime of it paid to Mosaic, You're a creepy lying thief Laura . shouldn't have done that read more