Never again, even if it were the last coffee source in Berlin. Horrible attitude. Dominating as well. maybe it was my red lipstick?
I have been to Mo's a couple of times and everything was fine - very fine - until I made the mistake to order a bagel with cream cheese. It arrived with no cheese, cucumber slices suited for horses (well, I guess something was needed to keep the slices of bread apart enough for the bagel to look filled) and a scarcity of the rest of ingredients which traveled me back to another life in post war Germany. I waited for the waiter to pick up my half eaten bagel, so that I could tell him about it, and maybe trade its sad remains with something more filling and less dry, but funny enough, my table was not cleared at all during my stay (it usually is). Oh well, I thought and went to pay - and there it comes: when I complain about it, the waiter gives it to me straight; really? was it like that? no cheese? I didn't expect to argue about it, so I showed over to my table with the hard evidence still on it. Then I should have said something immediately he says loud and clear. Now it was my fault. Well, I'm saying something now! He cashed it anyway - because now he had too, since I didn't give him a chance to re-do my order. Alright. I still felt shit, not for the couple of Euros but for the dominating way of "it's your fault" attitude I had to digest now instead of lunch. I was almost out the door when I thought, wait a minute, went back and explained that when a customer complains, he can either take it or not, but not school the freaking client on their proper conduct. Did he apologise? nope. Instead he said that that was his way to explain why he still chased out (not even going there, unacceptable for a business) and he denied that he ever argued on my way of dealing with the matter (he repeatedly and loudly had told me that I had to have said something before). I looked at him and said that he had obviously been talking to someone else, not me, two seconds ago. He raised his voice (?!?!?!?!!!) and said, that he obviously must have been. If I could smash something on my way out I would have, not proud to admit. Never ever ever ever again. And still hungry. Damn. read more