We recently completed a major home remodel in Los Altos with Level Up Home Remodeling, and we are…read moreextremely satisfied with the results. Working closely with the owners, Ellie and Nir, and our project manager, Tal, was an excellent experience from start to finish.
Communication & Teamwork:
Communication was flawless and there were absolutely no surprises. They set up a WhatsApp group for weekly updates(with photos), and we held regular on-site meetings. They were very proactive, giving us plenty of heads-up on upcoming decisions and open items so execution never stalled. Early on, we hit a hiccup with an external designer; Ellie stepped in immediately to resolve the issue and keep the project moving seamlessly.
Seamless Permitting & Back Office:
A special shout-out has to go to their back-office staff, who are absolutely awesome. Navigating city permits can be daunting, but they handled everything perfectly. Our permit review took only a few months, was entirely on schedule, and went through with zero surprises.
Design Savvy & Flexibility:
Their taste and advice are excellent. During the design phase, they helped us ideate multiple layout options to cover as many of our requirements as possible(while staying practical ). Even during execution, their eye for aesthetics was invaluable. For instance, after installing two sliding doors in the kitchen, we realized we didn't love the look. They suggested a modified, larger single-door solution, and handled the change order smoothly with minimal impact on our timeline. Whenever we doubted their advice initially, we almost always wound up landing on their suggestion because they were always right.
Budget Transparency:
Level Up is a premium builder, but they are fairly sensible about budgets. They took the time to understand our price sensitivity and tailored their recommendations for materials and contractors accordingly, ensuring every dollar spent added genuine value to the house. Even with a decent amount of mid-project changes, the final cost lined up with our expectations.
Vendor Coordination & Quality:
The craftsmanship and installation quality are top-notch. They were also remarkably flexible with sourcing; we used a mix of their recommended suppliers and vendors we chose ourselves. Even when we acted as the go-between for our own suppliers, Level Up was completely professional, accommodating, and coordinated with us effortlessly. On the rare occasions they had issues, they took proactive responsibility and addressed it to our satisfaction.
If you want a contractor with great taste, incredible flexibility, and total professional integrity, I highly recommend Ellie, Nir, Tal, and the Level Up team.