This place is a joke!!!!!!!!!!!! OMG....The constant revolving door of the staff, along with the…read morepompous Office Manager, Michelle, says it all. As a now former loyal patient of Dr. Yeomans, I was always patient with my up to 45 minute waits, beyond my appointment time, due to the overbooking via his office staff. So today, June 21, 2022 was no different, only this time, despite my waiting 39 minutes, the Doctor would not even acknowlege or speak to me, when he finally popped up at 4:31 PM, calling for a "Robert" to come back.
Ok, so I did arrive at 3:53 PM fpr my 3:45 PM Appointment, due to a slowdown on I-4. When I get there, the girl behind the desk tells me that they are totally booked and that I can't be seen. I then showed her in my calender that I was in fact scheduled for 3:45 PM and to please let the doctor know that I am here for my adjustment. Suddenly , Ms. "Politically correct, no-it all Michelle", rudely barks, "You were over 10 minutes late" of which I told her was not true, as 3:53 is only 8 minutes, and further to please send Dr. Yeomans to talk with me. I simply stated, "Very simple, go ahead and pull the tapes from my last visit and you will see that in fact you scheduled me for 3:45 PM, today, as I wrote in my calendar." I told her their was no need to argue or be "politically correct", just to look at the video and if I am wrong, then I would accept responsibility, as my appointment was never at 3:145 PM, on June 21, 2022.
Obviously Dr. Yeomans nor his Office Manager, Michelle, do not care about the poor way his practice is run, as it is another boiler room, "Sears and Roebuck" type place. This was evidenced by the doctor, 2x seeing me, from the hallway, but never even acknowleging me nor seeming to care, even after I requested a brief acknowlegement from two members of his staff, while I sat "like a fool" to wait and waste over 30 minutes of my time, in addition to travel time to get to and from his practice.
Further the lobby, of Phoenix Integrated medical, was backed up yet again via overbooking. Sorry, but this is not the kind of lack of service which is acceptable in the least, and as such, if you don't mind such a non-caring group, then please don't say you were never given a proper heads up.
Remember, you have lots of choices for Chiro, and my advice is to patronize only an establishment which first and foremeost respects you as an individual, versus demonstrating a pompous tone by both the doctor and their staff.
I care too much about my health, along with the way I am treated, and thus choose to now give my business to an ethical, appreciative, professional group instead, as opposed to allowing myself to tolerate such experiences.
Scott Silver
