The worse nightmare! Subject: Formal Complaint Regarding Management and Conditions at Lake Perris…read moreCampground
To:
California Department of Parks and Recreation
Superintendent John Rowe
Inland Empire District Superintendent Kelly Elliott
Dear Superintendent Rowe, Superintendent Elliott, and the California Department of Parks and Recreation,
I am writing to file a formal complaint regarding my recent experience at Lake Perris Campground. The numerous issues we encountered demonstrate a lack of proper management, poor customer service, and unacceptable campground conditions.
Upon our arrival, Joselyn Ortiz, who identified herself as the campground manager, informed us that our campsite reservation had been canceled. We never received any notification of the cancellation by email, phone, or mail. Furthermore, no documentation or proof of a refund or reimbursement was provided. This situation caused unnecessary stress and inconvenience after we had already traveled to the campground.
In addition, the campground appeared to be overbooked and poorly managed. Throughout our stay, we experienced the following issues:
Campgrounds appeared overcrowded, with campsites placed extremely close together, leaving little to no privacy.
Excessive noise from loud parties continued without intervention.
Park staff and rangers were not visibly present to enforce campground rules or maintain order.
Dogs barked continuously, disturbing campers.
Children were left unattended and entered other campers' sites without supervision.
Restrooms were dirty and not maintained to an acceptable standard.
Trash was scattered along the shoreline and beach areas, creating an unsanitary environment and negatively impacting the natural beauty of the park.
Wildlife, including mice, raccoons, and squirrels, repeatedly accessed campers' food due to poor wildlife management.
Flying cockroaches were present around the campground.
Large numbers of bees were concentrated near the shoreline trees, creating potential safety concerns for visitors, especially those with allergies.
These conditions did not meet the standards that visitors should reasonably expect from a California State Park. We paid for a safe, clean, and enjoyable camping experience but instead encountered poor management, inadequate maintenance, and insufficient enforcement of campground regulations.
