I found Serenity on Yelp, & based on its reviews, I made a new patient appt, which I had 2 days ago (June 12, 2015).
In Summary:
Serenity (Dr. Mark Reber & all of the staff) is undoubtedly the best dental office (by far, because of the Doctor and staff) that I have been to.
Furthermore, I consider myself to have quite a bit of experience & knowledge about medical providers in general. Based on this, I strongly believe that the standards of Serenity exceed, by a large margin, that of the large majority of health care provider clinics.
A. All of the staff & Dr. Mark Reber:
Everybody was very bright & cheerful & seemed to genuinely enjoy working there.
1. Receptionists (Sorry, I don't remember your names). They were so welcoming, nice, & accommodating. They happily spent time finding appts that I fit my schedule.
2. Dr. Mark Reber
a. He was so friendly & down-to-earth (genuinely).
b. He treated me with utmost kindness and respect.
c. He encouraged me to summarize why I scheduled the dental appt.
d. He also reviewed the detailed new patient questionnaire that I filled out prior to the appt.
e. Before he started his exam & procedures, he explained to me what he was going to do.
f. After he examined my teeth & gums (including using a small camera) & after I had X-rays done, he reviewed my history, his exam, & the X-rays to formulate his initial impressions.
He shared his impressions with me very well (while he was explaining them to me, he showed me relevant photographs & X-rays of my teeth gums. He also explained everything in a way that was easy to understand for someone who doesn't have a dental background.)
g. Then, he shared each of his abnormal findings, the current status of each, & the potential risks of each related to not having it treated (including now & as time goes on).
h. After this, & making sure I understood, he specifically informed me that one aspect of Doctor-Patient care is that he wants his patients to be as informed as possible, & then he would like his patients to decide what they consider favorable, regarding potential benefits & risks of having each procedure done.
i. Thus, we collaboratively decided on a dental treatment plan. We strongly agreed that addressing problems with the health of my teeth & gums was definitely higher priority (i.e., needs to be addressed before) than any cosmetic procedure.
Regarding points f., g., & h. above: This is UNCOMMON among health care providers. Many doctors & other health care providers would benefit greatly from following Dr. Reber's example.
3. Breanna (Dr. Reber's assistant - Sorry, I don't know your official title)
a. One of the first things she let me know was that, "You're in complete control."
b. She encouraged me to let her or Dr. Reber know if anything was painful or if I was uncomfortable in any way.
c. This was so helpful because I think that the crux of our anxiety stems from feeling little to no control.
4. (Sorry, I don't remember your name nor your official title) The lady who performed my deep cleaning. She was outstanding because:
a. She also emphasized to me that she wanted to know if I was uncomfortable or in any kind of pain.
b. Before she started, she explained what she was going to do, & during the procedure, she continued to share what she was doing & what she was observing (& its possible implications) regarding my teeth & gums.
c. The deep cleaning she provided was far superior than any other I have had. This was obvious to me based on how meticulous her cleaning was, how astute her observations of my teeth & gum were, & how thoughtful & detailed her impressions were based on her observations in the context of my dental history.
B. The clinic environment:
Since Yelp limits the number of characters in a review, I am unable to fully describe the positive impact of the environment, but, by far, the most positive and influential factor is that all of the staff seemed to genuinely enjoy working and they were all so warm, friendly, & respectful. This was the biggest contributor to the very relaxed and pleasant emotional tone of the clinic.
They have netflix and wireless headphones.
AN IMPORTANT POSITIVE NOTE REGARDING DR. MARK REBER:
My experience with Dr. Mark Reber strongly gives me the impression that, far & away, his top priority is delivering excellent patient care, which includes collaborating with patients & sharing his impressions & recommendations, based on what he thinks would benefit the patient the most (not on financial factors). My experience with other dentists has made me wonder about those other dentists' financial motivations.
Peter S. Huang read more