Dr. Shatten is very nice and knowledgeable but they are constantly running behind but schedule…read moretheir appointments 10 min apart. My last appointment I waited 1.5 hours to be seen. I get running behind but maybe call ahead and tell me to come in later so I don't have to waste hours of my day for a 10 min appointment

VA beneficiaries beware. I had a referral, but I was turned away from care at the decision of a…read morebilling specialist for not agreeing to sign their inappropriate financial agreement. I am concerned that she is preying on other veterans. The form I was asked to sign for care under a VA Community Care Network referral stated that medical insurance coverage is between me and my insurance company, that they are not "party" to that contract, that I would be responsible for balance if denied by my insurance, and that I would be responsible for the timely payment of my account. This may apply for certain health 'insurance' plans, but I can assure you this is not appropriate for veterans being referred in the community care network under the VA medical benefit. Ophthalmic Associates, TriWest is the company that manages the VA community care network here in Alaska, and there is no way that they would have been able to assign my referral to Ophthalmic Associates if there was no contract between you two. If your staff member who claimed to have 20+ years of billing and coding experience thinks that turning someone away from medical care for refusing to sign her illegal form is appropriate, then your medical providers should evaluate who they have on their payroll and the ethics which your group is operating under. If she is still employed there, I am grateful that your practice was not involved in my medical care. I desire integrity in my medical providers. Nothing on the TriWest website indicates that you have any right to bill a veteran in any way, shape, or form when they are receiving care under a community care referral/authorization. https://www.triwest.com/en/provider-handbook/billing-and-claims/#:~:text=Payments%20made%20by%20TriWest%20or,a%20Veteran's%20episode%20of%20care

I have nothing but rave reviews for Dr. Grendahl's office. I was almost legally blind a few years…read moreago--that is until I had the LASIK surgery done at this office. It has been 7 years now and I still have perfect vision. No glasses, no contacts--I'm in heaven! The procedure itself was fast (less than 30 seconds per eye) and the staff was incredibly competent and nice. I think they could tell I was nervous (who wouldn't be?!) because they made sure I was very comfortable and explained the whole process over and over again. If you qualify for LASIK, this is the place in Anchorage to go get the procedure done.

From the owner: Established in 1977, Grendahl Eye Associates offers comprehensive eye-care for the purpose of…read moremaking a difference in the lives of Alaskans. We strive to serve the ongoing needs of our patients in a manner that strengthens our reputation as Alaska's premier provider of complete Ophthalmic care.

I had cataract surgery in both eyes. I was treated with respect and compassion. All of my…read morequestions and concerns were addressed. I felt cared for and my surgeon Dr. Michael was great. He took the time to explain the procedure before I went back. I would definitely recommend them. Scheduling with Sarah and transportation with Jeffery were also handled very efficiently, very kind.

The waiting room is beautiful…read more The first time I went there, they ran us through like cattle, 10 at a time to be taken in the back and then out the door and then the next 10. it didn't feel very personal. They they not really interacted with me. They just said, open your eyes. Be still. I was informed by them five years ago they were the only ones in the state that does the surgery. So I had to do it with them. They charged me $1880 for their facility fee. On top of my copay. My insurance won't pay their facility fee. This fall I had secondary cataracts that had to be removed Again they told me the same thing and recharging me the same price I called around, talk to my insurance and found a minimum of 10 other doctors in this town that will do that surgery and charge my insurance without me having to pay a huge facility fee... I don't think it's fair, especially to the elderly who are living on Medicare. The people the front desk were very nice.

They were very fast communicating with me. They saw me right away and gave me an immediate referral.read more

As far as I know these are the only retinal specialists in Alaska . They also specialize in…read morecataract surgery . I haven't heard anything bad about the doctors . I have been there twice for exams . I can't complain about the care I have received and my questions were answered appropriately . I didn't have to wait too long to be seen. On the down side they manually tested my eye pressure for macular deterioration . ( actually touched my eyeball ) I don't know of any other eye care office that doesn't have the more modern machine that shoots a spurt of air into your eye . I was also underwhelmed by the whole appearance of the office . I don't think they ever put a lot of effort into assuring that the waiting patients were comfortable or that the waiting area was ascetically pleasing . They haven't changed anything since they initially moved in . I was also concerned that several of the receptionists were coughing . I think they could invest some of their profit into all of these things . I

I'm re-writing this review, because once again YELP has removed a perfectly valid review for an…read moreexcellent service. I've been a patient of Dr. Bancroft even since my old doctor retired about 10 years ago. I looked for, and found a single doctor office with personal, attentive service with Dr. Bancroft. My husband and I actually like Dr. Bancroft BETTER than our old doctor. He does some pretty cool, thorough tests our previous doc never did, and there's no additional charges. He's EXTREMELY THOROUGH and friendly. He's staff has their act together as well. He also has a second location in the valley, which is convenient for people around the region. I'm surprised more people don't know about Dr. Bancroft, he's a best kept secret when it comes to eye care!

After visiting 4 other outlets trying to find frames I like and are within my budget, I walked into…read moreCook Inlet Eyewear feeling a little reluctant as they were closing in 15 minutes. I expected to simply look through the stock and then move on. Instead I found an extremely helpful employee ready to go the extra mile. After looking at some of the frames I liked but explaining how they were above my budget, Bev thought about it for a second, then spent 30-40 minutes creating a custom frame that was within my price range and exactly the style I was looking for. I could not be happier with my experience, the service I received, and the feel good sensibility of being able to support a local business instead of a big chain store! Heck, I'm so happy with my experience, I made a yelp account just to pass on the word.

I can't recommend CIE highly enough! After calling around lots of providers in town, I walked into…read moreCIE and was greeted by Monica. She is extremely professional, kind, patient, and careful in making sure that people have a great experience. I haven't experienced customer service like this in a long time, and she completely made my day. I LOVE my new glasses and I will keep coming back here. Customer for life!

I came to Anchorage in 1979. I went to Alaska Eye Care Center when they first opened. Back then…read morethey were the chic place to go, now, all the original founding doctors are gone, replaced by money hungry grubbers. Gone are the carpeted floors and quiet, spacious exam rooms where the doctors took time to LISTEN to you took the time to answer questions and just plain worked with you. The assistants were all polite and all the assistant pre-doc exam rooms were dark, quiet and private. Now it's a Walmart conveyor belt shakedown business. A bunch of women who, being foreigners, tell you what to do, and when you attempt to explain something, they look at you with glazed eyes, giggle, and ignore you to get the pre-exam done as quickly as possible. The doctors' exam room are small, harsh cubicles with no warmth at all, the doctor who dealt with me machine-gunning questions getting the exam done in as short time as he could, his schedule marked out in 30-minute blocks. The sales associates want to rush you through to buy something, and when you think about making a decision they huff openly being impatient. The one assigned to me was openly rude. I got my prescription and left. Sadly, Alaska Eyecare Centers have fallen far indeed since Dr. Diane Thanephon and they others where there. Sad.

I have been going to Alaska Eye Care Center for over 35 years. I have never considered switching…read moreproviders or had an unhappy experience with the practice. I trust Dr. Nolan with my eye care. I'm diabetic and appreciate his expertise when examining my eyes! I would recommend Alaska Eye Care to anyone who asks!

If you don't have time to read this whole review, just remember this: go to Ursa over any other…read moreeyeglass store. They genuinely care, they go above and beyond to make sure you leave happy, and if you're a dog lover, you'll adore their sweet shop pup, Juniper. You won't regret visiting! Now for the backstory: This morning, my glasses broke in half on one side. With my horrendous eyesight, I literally cannot function without glasses. I'm visiting from out of state and, of course, I forgot to pack my backup pair. Total nightmare. I almost went to LensCrafters since I know they do repairs, but I decided last-minute to support local and try Ursa because of their great reviews. BEST. DECISION. EVER. The moment I walked in, I was greeted by Juniper, their adorable four-legged mascot, and instantly felt at ease. Nancy, Julie, and Jamie were all incredibly kind, patient, and welcoming. They somehow managed to find a pair of donated designer frames that perfectly fit my existing lenses. Julie even said it's almost unheard of for that to happen--but lucky me, it did! The new frames were gorgeous (and easily three times more expensive than the online pair I had before), and I walked out not just with "fixed" glasses but with a major upgrade. The customer service was absolutely phenomenal, Juniper stole my heart, and the cherry on top was leaving with a beautiful pair of frames that I never would've expected to get that day--especially for free. I've been wearing glasses for over 20 years and have been to countless optical shops, but Ursa blows them all out of the water. They turned what could have been a catastrophic situation into a positive, even memorable experience. My biggest lesson: never travel without a backup pair--but if you do and you're anywhere near Ursa, you'll be in the best hands possible. Thank you, Ursa, Nancy, Julie, Jamie, and of course, Juniper!

Had eye appointment and was pleased. Quiet, efficient and functional. Didn't have to get eyes…read moredilated as doc stated he could easily see they were healthy. Large selection of frames.