Robert did a fantastic job reviewing our auto and home insurance policies. He found opportunities…read moreto save us money while also improving our coverage. He was honest, knowledgeable, and took the time to explain complex details in a way that was easy to understand. At no point did we feel pressured to make a rushed decision. We're very thankful for Robert and his team and highly recommend them to anyone looking for an insurance agent who truly puts their clients first.

Have been with State Farm since the 1970's. We have worked with Jerry Sublett, Scott, and now his…read morenew agent, Cale. We were impressed by Cale's knowledge and thorough evaluation of our insurance needs, without pressure to go beyond our needs. State Farm has always come through for us, too, when we had a claim. They offer peace of mind. What is that worth in today's world? Great company, great people!

This is the best insurance agency in Shasta County. I've been with them for years and have no…read morecomplaints.

We would highly recommend Dee Stover. She's professional and was very helpful, in explaining…read morethings, so we could understand. We moved all of our vehicles and life insurance to her. She helped us with signing up, and understanding Medicare, for the first time. If the star rating went to 10, she would qualify for it!

I recently got auto insurance from this local agent and I was assured that automatic payment would…read morenot be taken form my bank account. and they went ahead and took payment so the following month on due date I called agent was not available so left message and sent a email. I got a response about the funds being taken from account but not the cancellation of account so i responded my email no I cancelled account, then later I received a bill for the few days the 8th so she is trying to get a pro rate of $ 22.00 for 5 days. it was a stall to shake me down avoid this dishonest agent

The agent, Jamie, helped with all of my needs and made it incredibly easy for this first time…read moreinsurance buyer to understand. So lucky to have found this place!

Well staffed, on top of things and very quick to resolve any questions. We have been with Travis…read moreand Matt for years and have enjoyed excellent service and competitive pricing.

Great service, very responsive, and helped me find the best coverage for our needs. Highly…read morerecommend!

Shasta Health Services was extremely helpful in assisting us in obtaining part B medical coverage…read more From the consultation through the purchase, Ross went out of his way to inform us on availability and guidelines pertaining to our specific situation. Highly Recommended! Thank you so much!

Took a flustering situation and made it so easy in under a half hour…read more All signed up and covered. Pre or post Medicare age. We were losing coverage and needed some help understanding our options. Got a tailored plan based off of age, income, employment status, medical needs, dependents, preferred DR's and Hospitals, typical insurance usage, prescriptions, etc etc. I was told before I left, if I had any questions or issues arise along the way, to give them a call for anything related to our plan, coverage or billing. So the excellent service didn't stop at the point of making the first payment. If you are lost in a sea of plans, make your appointment! Thanks for all your help yesterday Marci !!

Wayne was great! It seems to be that it is actually possible to have a friendly, professional and…read morewarm person give amazing customer service! And, a real life person! So much is online and through impersonal media. Recently relocating to Redding, I wanted to feel connected to as many actual living, breathing people as possible-Wayne set me up with renters insurance for my new little place in a snap and was detailed in his explanation of my policy-not in the annoying blah-blah-blah kind of way people on the phone are from big dot com companies. I would recommend Farmers and more specifically, Wayne Miller over on Churn Creek to everyone I know! 5 Stars!

By far the BEST insurance company and agency in Northern California!!! When my husband and I first…read moregot married I talked to him about the insurance and how we could probably get insurance a lot cheaper somewhere else as, we have MULTIPLE vehicles insured through Wayne Miller and Farmers. He told me that he's been with Wayne for 30 years and he and Farmers have ALWAYS done him right. Well, a few years later I found out how true that was! My husband and I got into an accident caused by an uninsured, unlicensed, impaired driver that nearly totalled our truck. I honestly could not believe how quickly our truck was repaired and the claim settled. I didn't know that ANY insurance companies worked that fast and WITHOUT headaches! Not only is Farmers AMAZING but, so are Wayne and his receptionist Paula. Instead of mailing in our payment to Farmers every month, we walk it in just to say hello to Wayne and Paula. Even during the CARR fire when their phones were ringing off the hook, they had a big smile, hello and, "how's your day going? ". I probably would have been cracking and definitely not smiling under that much stress! Lol So, if you ask me if it's worth it to pay a little more for your insurance, I'd say, ABSOLUTELY!!! If you ask me which Farmers insurance company you should sign up with, I'd definitely say, Miller Insurance on Churn Creek! By far the BEST insurance company, agent and worth EVERY penny!!!

Very professional, polite, and fast! didn't have to be on the phone for hours to get the policy…read more got all my questions answered within minutes. I am a very satisfied customer. thanks for your business.

If I could leave zero stars I would! I've been a loyal State Farm customer for almost 6 years!…read moreMoved from Vegas to join this office in 2016 and the office workers are excellent but today I spoke with Richard for the first time and he was SO mean! He usually doesn't answer the phone, and I see why! He has zero people skills. And could not wait to hang up the phone on me all because I wanted to know why my rate had an increase. Also, he didn't seem like he knew what he was doing at all (probably because his staff do all the work for him) he couldn't accurately figure out why my rate increased and then I suggested maybe it's becasue my Drive Safe and Safe fell off and he confirmed that was the reason (It is a program that allows discounts). Well, he told me that I didn't call them back in October with my odometer reading, which I acknowledged and after that I asked for an alternative way to decrease my rate and he kept trying to hang up and stop talking to me! Wow! The worst customer service ever! Then I asked him why he feels he has the right to punish a customer for not calling the office with an odometer reading by being rude and not wanting to be helpful and I called him out for repeatedly trying to hang up on me and he apologized and transferred my call to someone else! What a jerk! Condescending and high and mighty! I can't wait to transfer offices. He makes State Farm look bad. If you end up choosing this office, just know that the main guy is super incompetent and rude and entitled. He has terrible customer service and thanks to his front office that make him look good, he's somehow able to keep customers going back. The only thing going for him is his staff which are amazing.

The agency staff are very friendly and knowledgeable. They are an excellent source of knowledge…read morewhen buying new insurance. I had one claim, both Trish & Nikki were friendly and easy to work with throughout the claims process. I would recommend them to anyone. Service does matter!!!