Lesley was super helpful when I called. She answered my questions and got me the quotes I needed…read more I really appreciate all the staff at Scott's office and State Farm has been excellent to our family over the years. Keep up the amazing work!!!

Robert did a fantastic job reviewing our auto and home insurance policies. He found opportunities…read moreto save us money while also improving our coverage. He was honest, knowledgeable, and took the time to explain complex details in a way that was easy to understand. At no point did we feel pressured to make a rushed decision. We're very thankful for Robert and his team and highly recommend them to anyone looking for an insurance agent who truly puts their clients first.

I was working with Amanda to get new homeowners insurance and I have to say she was amazing at her…read morejob. She was very friendly nice easy to communicate with, always got back to me, was very on the ball, and I am happy I used this insurance company

Kelsie Larimer made the entire insurance process incredibly easy and stress-free. From the very…read morebeginning, she took the time to answer all of my questions, explain every option in a way that was easy to understand, and helped me find the perfect coverage for my needs. She was patient, knowledgeable, and genuinely cared about making sure I felt confident in my decision.

Craig and his team roll out the red carpet for their clients! They make sure their policy holders…read moreare properly insured and they are personally their for you when disaster strikes! Insurance is something we don't really think about until we are in a desperate situation. Make sure you have a hands-on insurance agent and the backing of a great company - that's who you will want on your side when you need them!

I cannot say enough about the amazing customer service at this office! All of the agents are…read moreextremely helpful and friendly! Tiffany went out of her way to find me the best policy and all of the discounts possible. I just purchased a new car and although I have moved out of the area, I still prefer to use them over my local branch.

Super friendly and helpful. Took the time to answer all my questions and give all my opinions. Very…read morepleasant experience and I would recommend them to everyone needing insurance.

Working with Bryan McGruder's Office has been such a pleasure. From the personalized phone calls,…read morewhere they explained so many things in detail, I felt very informed and like I had all the information to make a good decision for myself and my family. They were not pushy, they tried to help me save money, and they were just all around pleasant to work with. This has not always been my experience when I have needed insurance in the past. So it was like a breath of fresh air being able to work with someone that I felt was actually compassionate and wanted to help my family. I will not go anywhere else for insurance! If you want to work with an amazing team, that has YOU as the consumer in mind, look no further!

Spencer is easy to talk to and gave me a good quote, bundling home with car, on insurance.read more

The employees are wonderful. I stay here because of them If…read moreyou ever need any help just call them. Great people! State farm is a little higher sometimes, but customer service is wonderful and you can't put a price on quality service!

I appreciate always knowing that State Farm is knowledgeable and able to answer all my questions…read more Insurance Agent Arthur Hover has been a wealth of knowledge in understanding which policy is best for me even though when my circumstances change.

I just spoke to Arthur about Life insurance since I'm getting married this year. He did such a…read morewonderful job answering all my fiancé's questions as well as the ones I had. That made the process so easy and smooth. I'd recommend him to all my family and friends!

Well staffed, on top of things and very quick to resolve any questions. We have been with Travis…read moreand Matt for years and have enjoyed excellent service and competitive pricing.

Great service, very responsive, and helped me find the best coverage for our needs. Highly…read morerecommend!

If I could leave zero stars I would! I've been a loyal State Farm customer for almost 6 years!…read moreMoved from Vegas to join this office in 2016 and the office workers are excellent but today I spoke with Richard for the first time and he was SO mean! He usually doesn't answer the phone, and I see why! He has zero people skills. And could not wait to hang up the phone on me all because I wanted to know why my rate had an increase. Also, he didn't seem like he knew what he was doing at all (probably because his staff do all the work for him) he couldn't accurately figure out why my rate increased and then I suggested maybe it's becasue my Drive Safe and Safe fell off and he confirmed that was the reason (It is a program that allows discounts). Well, he told me that I didn't call them back in October with my odometer reading, which I acknowledged and after that I asked for an alternative way to decrease my rate and he kept trying to hang up and stop talking to me! Wow! The worst customer service ever! Then I asked him why he feels he has the right to punish a customer for not calling the office with an odometer reading by being rude and not wanting to be helpful and I called him out for repeatedly trying to hang up on me and he apologized and transferred my call to someone else! What a jerk! Condescending and high and mighty! I can't wait to transfer offices. He makes State Farm look bad. If you end up choosing this office, just know that the main guy is super incompetent and rude and entitled. He has terrible customer service and thanks to his front office that make him look good, he's somehow able to keep customers going back. The only thing going for him is his staff which are amazing.

The agency staff are very friendly and knowledgeable. They are an excellent source of knowledge…read morewhen buying new insurance. I had one claim, both Trish & Nikki were friendly and easy to work with throughout the claims process. I would recommend them to anyone. Service does matter!!!

This is the best insurance agency in Shasta County. I've been with them for years and have no…read morecomplaints.

We would highly recommend Dee Stover. She's professional and was very helpful, in explaining…read morethings, so we could understand. We moved all of our vehicles and life insurance to her. She helped us with signing up, and understanding Medicare, for the first time. If the star rating went to 10, she would qualify for it!

Our representative Jacob Cox is a knowledgeable professional that answered all questions and found…read morethe best solution for our situation. Definitely worth considering.

Zach and his team care about their customers and local community. They are honest and transparent…read morein their products and pricing. They have always answered my questions and provided assistance when I needed them. Highly recommend them for all of your insurance needs!